Tech Express, Leading Mobile Repair Srvc. - Auto, Motorcycle, Watercraft, RV, Rider Mowers, Custom Harley-Davidson & More

★★★★☆
Tech Express™ cover automobiles, motorcycles, boats, Motorhome owners and onsite service guarantee membership. Please feel free to schedule an appointment at the link above and remember to pick a time and date that is convenient for your schedule.
  • 10 Croxton Ave

    Oakland, CA 94611

    Map & Directions
  • 888-875-3001

About Tech Express, Leading Mobile Repair Srvc. - Auto, Motorcycle, Watercraft, RV, Rider Mowers, Custom Harley-Davidson & More

Hours
Monday: 07:00 AM - 06:00 AM
Tuesday: 07:00 AM - 06:00 AM
Wednesday: 07:00 AM - 06:00 AM
Thursday: 07:00 AM - 06:00 AM
Friday: 07:00 AM - 06:00 AM
Saturday: 09:00 AM - 04:00 PM
Sunday: 09:00 AM - 04:00 PM
3.6667 3
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.

Since I had posted my original review, Tech Express has contacted us and we are working to resolve thismatter to everyone's satisfaction. We are certain that it will be resolved in short order.

3
★★★☆☆

Since I had posted my original review, Tech Express has contacted us and we are working to resolve thismatter to everyone's satisfaction. We are certain that it will be resolved in short order.

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Business Response:

This was a total misunderstanding which managed to have the business owner instruct the account to remove this posting. I was out of the country upon learning of the review. The business who's bookkeeper post this are great folks and we have continued doing business after resolution.
.

After a couple of weeks of working this with Jerome
Risby, the owner of Tech Express, they have resolved
the issues I reported in the initial review (see below)
so I am bumping this from a one star to a three star
review.

Jerome Risby was persistent in resolving the
dispute, refunded to me the $55 over charge, and
got me the written inspection report.

=========== My original review ==========

I purchased an auto inspection from them on a used car
I was buying. The mechanic arrived on time, knew his stuff,
and was very helpful in understanding the condition of the
car and its engine.

I didn't notice until after he left (partly my fault) that I paid
for a "Level (3)" inspection, which includes paying $50 extra
over the "Level (1)", to look at the cars computer, test for
A/C leaks, and remove the wheels to examine the brakes.

I only received a "Level (1)", without the computer check,
A/C check, or brake check.

I am asking them to refund the $50 for services not received.

=========== Added review comments ===========

After I pursued the matter with a couple of phone calls, a
couple of email complaints, a couple of bad reviews such as
the one above, and a Better Business Bureau complaint,
I got Jerome's attention, and he did respond, working out
the situation, and refunding the $55 for services not
received.

I tried driving by the address on Grand Ave for Tech Express
to speak with them in person, but this address turned out
to be a UPS office with mail boxes, which surprised me, and
left me worrying for a couple of days whether I'd ever contact
Tech Express again. But after a bit Jerome did respond to
my email and phone messages, and this review on Insider
Pages.

3
★★★☆☆

After a couple of weeks of working this with Jerome
Risby, the owner of Tech Express, they have resolved
the issues I reported in the initial review (see below)
so I am bumping this from a one star to a three star
review.

Jerome Risby was persistent in resolving the
dispute, refunded to me the $55 over charge, and
got me the written inspection report.

=========== My original review ==========

I purchased an auto inspection from them on a used car
I was buying. The mechanic arrived on time, knew his stuff,
and was very helpful in understanding the condition of the
car and its engine.

I didn't notice until after he left (partly my fault) that I paid
for a "Level (3)" inspection, which includes paying $50 extra
over the "Level (1)", to look at the cars computer, test for
A/C leaks, and remove the wheels to examine the brakes.

I only received a "Level (1)", without the computer check,
A/C check, or brake check.

I am asking them to refund the $50 for services not received.

=========== Added review comments ===========

After I pursued the matter with a couple of phone calls, a
couple of email complaints, a couple of bad reviews such as
the one above, and a Better Business Bureau complaint,
I got Jerome's attention, and he did respond, working out
the situation, and refunding the $55 for services not
received.

I tried driving by the address on Grand Ave for Tech Express
to speak with them in person, but this address turned out
to be a UPS office with mail boxes, which surprised me, and
left me worrying for a couple of days whether I'd ever contact
Tech Express again. But after a bit Jerome did respond to
my email and phone messages, and this review on Insider
Pages.

Was this review helpful to you?
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.

These guys are knowledgeable, come in a van equipped with full Internet access, printers, and all tools necessary to complete the job, and are friendly and courteous. They stick with a job until it is done, and help you run down parts if necessary.

They are a great deal and charge much less than the local dealerships and you don't have the hassle of having to leave where you are. I am putting them on speed dial in my cell phone.

PROS: Mobile, very professional, and can fix anything
CONS: None

5
★★★★★

These guys are knowledgeable, come in a van equipped with full Internet access, printers, and all tools necessary to complete the job, and are friendly and courteous. They stick with a job until it is done, and help you run down parts if necessary.

They are a great deal and charge much less than the local dealerships and you don't have the hassle of having to leave where you are. I am putting them on speed dial in my cell phone.

PROS: Mobile, very professional, and can fix anything
CONS: None

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Tech Express, Leading Mobile Repair Srvc. - Auto, Motorcycle, Watercraft, RV, Rider Mowers, Custom Harley-Davidson & More

Tech Express™ provides customers all of the above and more, without the towing, waiting or ride arraignments at your office, home, job site or at the roadside.

More about Tech Express, Leading Mobile Repair Srvc. - Auto, Motorcycle, Watercraft, RV, Rider Mowers, Custom Harley-Davidson & More

In 1995, Tech Express™ was the first of it's kind online with a vision of providing onsite mobile services and repairs along with onsite mobile smog service certification. In 2001, Tech Express™ went all out with national advertising campaign promoting the time savings mobile repair services to the online community thru Craigslist, E-bay, Autotrader Online, The San Francisco Bay Guardian and other traditional advertising outlets. About Our Services What Tech Express™ is guaranteed to provide to customers is time savings. With onsite repairs and emergency roadside services, American Automobile Association's Northern (CSAA) can only get you jumped or towed, Tech Express™ gets you operational and moving again. Don't just wait for the diagnosis and then the repairs, just get it done. Tech Express™ provides customers all of the above and more, without the towing, waiting or ride arraignments at your office, home, job site or at the roadside.

 

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