Howard's Appliance & Big Screen Superstores

★★☆☆☆

About Howard's Appliance & Big Screen Superstores

Categories
  • Consumer Electronics Stores
  • Household Appliances

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It is true that the prices and sales staff are very nice, but the service department is the worst i have ever experienced. I purchased a $2,500 GE refrigerator and have had a lot of trouble. Fortunately, I also purchased the extended warranty. I understand that the unreliability of the appliance is not Howards fault, but poor service for the problems is. Remember, I purchased the extended warranty through Howards, not GE. I have had Howards out for repairs and they never have the parts in stock, so repairs take two to three weeks. How they expect me to live without a refrigerator for that length of time is beyond me, but they do. Recently, I called again because the freezer wasn't working, but the refrigerator was. After their repairman changed parts, I think he guessed at the problem, none of the refrigerator worked. The funny thing in the whole issue is that they told me that if the refrigerator is working when the serviceman shows, I'll be charged a service call. It was an intermittent problem. But after the repairman left, it was a permanent problem. I would rather have a bad sales staff, but a good service staff. After sales service is the MOST important thing. Unfortunate for Howards, they have no competent service staff.

1
★☆☆☆☆

It is true that the prices and sales staff are very nice, but the service department is the worst i have ever experienced. I purchased a $2,500 GE refrigerator and have had a lot of trouble. Fortunately, I also purchased the extended warranty. I understand that the unreliability of the appliance is not Howards fault, but poor service for the problems is. Remember, I purchased the extended warranty through Howards, not GE. I have had Howards out for repairs and they never have the parts in stock, so repairs take two to three weeks. How they expect me to live without a refrigerator for that length of time is beyond me, but they do. Recently, I called again because the freezer wasn't working, but the refrigerator was. After their repairman changed parts, I think he guessed at the problem, none of the refrigerator worked. The funny thing in the whole issue is that they told me that if the refrigerator is working when the serviceman shows, I'll be charged a service call. It was an intermittent problem. But after the repairman left, it was a permanent problem. I would rather have a bad sales staff, but a good service staff. After sales service is the MOST important thing. Unfortunate for Howards, they have no competent service staff.

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An alternative to your big chain stores, Howard's serves it's purpose, but that's about it. It carries all the same brands, with maybe a few more models, as the other electronics and appliance stores all for about the same price, maybe a little bit higher. I suspect the salespeople work on commission since they have a little of that lurker quality to them, but they aren't too bad and are very eager to help. Bottom line, a good store.

PROS: A fairly good selection of product with fairly good prices.
CONS: A jack of all trades but master of none.

3
★★★☆☆

An alternative to your big chain stores, Howard's serves it's purpose, but that's about it. It carries all the same brands, with maybe a few more models, as the other electronics and appliance stores all for about the same price, maybe a little bit higher. I suspect the salespeople work on commission since they have a little of that lurker quality to them, but they aren't too bad and are very eager to help. Bottom line, a good store.

PROS: A fairly good selection of product with fairly good prices.
CONS: A jack of all trades but master of none.

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