Gentle Dental Group

★★★☆☆
  • 13889 Wellington Trce Ste A5

    Wellington, FL 33414

    Map & Directions
  • 561-795-8900

About Gentle Dental Group

Categories
  • Dentists
  • Cosmetic Dentistry
  • Endodontists
  • Oral Surgeons
  • Orthodontists
  • Pediatric Dentists
  • Periodontics
  • Prosthodontists
  • Invisialign
  • Crowns
  • Wisdom Tooth Extraction
  • Dental Implants
  • Sedation Dentistry
  • Lumineers
Details
  • Tooth Veneers
  • Tooth Whitening
3.25 12
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I have gone to this group for more than a year. I find the handling of patients to be consistently negligent. Once I was left waiting 45 minutes for my appointment and was then told the doctor couldn't see me. Today, I called to make an appointment, was put on hold by the woman answering the phone, and then shunted to a mailbox.

1
★☆☆☆☆

I have gone to this group for more than a year. I find the handling of patients to be consistently negligent. Once I was left waiting 45 minutes for my appointment and was then told the doctor couldn't see me. Today, I called to make an appointment, was put on hold by the woman answering the phone, and then shunted to a mailbox.

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This office is one of the best in the country! Staff is very kind and understanding. And you can't find a better endodontist in the state of Florida than Dr Riso, K. This office was a bit to far from me (form Boca Raton), but my experience there was more than worth the drive.
I should have gone to this office long time ago, (it would have spared me from a complication and an added expense).

5
★★★★★

This office is one of the best in the country! Staff is very kind and understanding. And you can't find a better endodontist in the state of Florida than Dr Riso, K. This office was a bit to far from me (form Boca Raton), but my experience there was more than worth the drive.
I should have gone to this office long time ago, (it would have spared me from a complication and an added expense).

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ABSOLUTELY THE WORST EXPERIENCE EVER! I'm telling you DO NOT go to this office. On 3 separate incidents they made mistakes that could have, and eventually did cost us lot of money. And like the person that posted on 6/11/09 the office manager called me and yelled at me for close to 45 minutes and i was left in tears after and huge argument with her. I would love to tell you about all 3 incidents but it would take up the the whole page. I have opted for a small practice instead, I found that Gentle Dental is so large they think they are untouchable and they pretty much get away with anything they do to their helpless patients.

1
★☆☆☆☆

ABSOLUTELY THE WORST EXPERIENCE EVER! I'm telling you DO NOT go to this office. On 3 separate incidents they made mistakes that could have, and eventually did cost us lot of money. And like the person that posted on 6/11/09 the office manager called me and yelled at me for close to 45 minutes and i was left in tears after and huge argument with her. I would love to tell you about all 3 incidents but it would take up the the whole page. I have opted for a small practice instead, I found that Gentle Dental is so large they think they are untouchable and they pretty much get away with anything they do to their helpless patients.

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I recently switched offices because i didn't like my other dentist. When calling office at first it seemed very busy, but after making my appointments it seemed so easy it was very refreshing to know that i made a good choice so far. when arriving to my appointment i was a Little late and lost and the young ladies where very patient with me on helping me find my way to the office. i went right in with very little wait. my doctor was very sweet women and gentle. I was pleased to find out they had an opening to have my teeth cleaned as well, that was nice a surprise. I would say i had a pretty good 1st visit.

4
★★★★☆

I recently switched offices because i didn't like my other dentist. When calling office at first it seemed very busy, but after making my appointments it seemed so easy it was very refreshing to know that i made a good choice so far. when arriving to my appointment i was a Little late and lost and the young ladies where very patient with me on helping me find my way to the office. i went right in with very little wait. my doctor was very sweet women and gentle. I was pleased to find out they had an opening to have my teeth cleaned as well, that was nice a surprise. I would say i had a pretty good 1st visit.

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.

This office has been so helpful to me. My toothache was so horrible to deal with, and I was scared, but the girl on the phone was so sweet and understanding, they didn't have an appointment available that day in the office to see the specialist but they arrange for me to see another specialist in one of the other offices they have close by. They coordinated it all for me. I really thought that was going above and beyond. Thanks to them I can now sleep at night...

5
★★★★★

This office has been so helpful to me. My toothache was so horrible to deal with, and I was scared, but the girl on the phone was so sweet and understanding, they didn't have an appointment available that day in the office to see the specialist but they arrange for me to see another specialist in one of the other offices they have close by. They coordinated it all for me. I really thought that was going above and beyond. Thanks to them I can now sleep at night...

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I have been taking my three children to Gentle Dental in Wellington for just over six years now and the staff has always been extremely kind to us. From the first appointment I knew I had found the perfect place! We receive one on one attention, and have even had one of the dentist's call us at home after hours to check on my youngest son after a procedure. My children have never had a problem going to the dentist, and I believe it is because of the caring way in which they have always been treated by everyone in the office. Thanks to Miss Rosie & Miss Frannie my babies actually LIKE going to the dentist! I also appreciate the kindness at the front desk. The new modernized office space looks great too, but I would never choose an office for its looks, it is the people that keep us coming back.
So, thanks to ALL of you for keeping my children happy.

5
★★★★★

I have been taking my three children to Gentle Dental in Wellington for just over six years now and the staff has always been extremely kind to us. From the first appointment I knew I had found the perfect place! We receive one on one attention, and have even had one of the dentist's call us at home after hours to check on my youngest son after a procedure. My children have never had a problem going to the dentist, and I believe it is because of the caring way in which they have always been treated by everyone in the office. Thanks to Miss Rosie & Miss Frannie my babies actually LIKE going to the dentist! I also appreciate the kindness at the front desk. The new modernized office space looks great too, but I would never choose an office for its looks, it is the people that keep us coming back.
So, thanks to ALL of you for keeping my children happy.

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Happy with the Dental Practice ! I reccomend the office, I have been a patient of record for the last 3 years and it just gets better and better each time I go. Nice changes the office looks great

5
★★★★★

Happy with the Dental Practice ! I reccomend the office, I have been a patient of record for the last 3 years and it just gets better and better each time I go. Nice changes the office looks great

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Gentle Dental is a caring practice! I reccomend them for your dental services, They asked me to write a review for the office because some people had negative past reviews, I don't understand why people try to tarnish a company that really does try to care for their customers. This office has grown over the years, it has been newly renovated and the expansion was needed, I am a satisfyied patient of the practice. Far too many people go out of the way to complain, but we don't go out of our way to express our thanks when we are happy. Thank you Gentle Dental of Wellington for treating me like you care I am part of the practice. Now if you just got cable I would be more than satisfied!! Thanks Girls at the front desk, you know who you are, Good management -

4
★★★★☆

Gentle Dental is a caring practice! I reccomend them for your dental services, They asked me to write a review for the office because some people had negative past reviews, I don't understand why people try to tarnish a company that really does try to care for their customers. This office has grown over the years, it has been newly renovated and the expansion was needed, I am a satisfyied patient of the practice. Far too many people go out of the way to complain, but we don't go out of our way to express our thanks when we are happy. Thank you Gentle Dental of Wellington for treating me like you care I am part of the practice. Now if you just got cable I would be more than satisfied!! Thanks Girls at the front desk, you know who you are, Good management -

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I called the office because I had a terrible toothache, The girl on the phone was so helpful and concerned, they didn't have an appointment available for meto see the specialist, I needed a root canal, but called another location within there practices, and were able to book me an appointment at another office close by that same day. I was so relieved. The weekend was terrible but getting an appointment and care on monday was really appreciated! The Doctor who treated me was a very professional and informative, I have slight pain but the doctor says that is normal. I would reccomend this practice, Great customer service.

4
★★★★☆

I called the office because I had a terrible toothache, The girl on the phone was so helpful and concerned, they didn't have an appointment available for meto see the specialist, I needed a root canal, but called another location within there practices, and were able to book me an appointment at another office close by that same day. I was so relieved. The weekend was terrible but getting an appointment and care on monday was really appreciated! The Doctor who treated me was a very professional and informative, I have slight pain but the doctor says that is normal. I would reccomend this practice, Great customer service.

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I choose Gentle Dental because it was the only near by office covered by my cheap dental insurance plan. I did receive good cleanings at this office and my children were treated well by the hygienists. I would not recommend them for any type of surgery. My husband needed to have several teeth extracted and they tried to get him to finance the cost even though the insurance covered most of it. When he called other dental offices and told them he was not happy with his current office they asked him if it were Gentle Dental. Apparently, they have a bad reputation amognst thier own. When I changed insurance they still charged me a co-pay when it was not required. When I requested a refund I was told a check would be sent. Anyway, to make a long story short I had to report them to the BBB and the office manager had the audacity to call me and basically tell me off. I have changed dental offices since then and plan to opt for the more costly insurance when enrollment rolls around. Please check out the BBB and read the rating of the Gentle Dental office you plan to visit before you make the appointment.

1
★☆☆☆☆

I choose Gentle Dental because it was the only near by office covered by my cheap dental insurance plan. I did receive good cleanings at this office and my children were treated well by the hygienists. I would not recommend them for any type of surgery. My husband needed to have several teeth extracted and they tried to get him to finance the cost even though the insurance covered most of it. When he called other dental offices and told them he was not happy with his current office they asked him if it were Gentle Dental. Apparently, they have a bad reputation amognst thier own. When I changed insurance they still charged me a co-pay when it was not required. When I requested a refund I was told a check would be sent. Anyway, to make a long story short I had to report them to the BBB and the office manager had the audacity to call me and basically tell me off. I have changed dental offices since then and plan to opt for the more costly insurance when enrollment rolls around. Please check out the BBB and read the rating of the Gentle Dental office you plan to visit before you make the appointment.

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0 out of 1 people found this review helpful.

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They don't' return your calls to make appointments. Then when you get through, they have the gust to put you on hold for 20 minutes. Monkeys run dental offices better. You would think I wasn't paying them. When you finally book your appointment they treat you like a revolving door. I was late by 10 minutes and since this threw off the revolving door, I had to wait over 1 hour to go in. Then I got the woman who wanted lunch break, so she spent 11 minutes on my teeth. I am not even joking, I looked at the clock.

1
★☆☆☆☆

They don't' return your calls to make appointments. Then when you get through, they have the gust to put you on hold for 20 minutes. Monkeys run dental offices better. You would think I wasn't paying them. When you finally book your appointment they treat you like a revolving door. I was late by 10 minutes and since this threw off the revolving door, I had to wait over 1 hour to go in. Then I got the woman who wanted lunch break, so she spent 11 minutes on my teeth. I am not even joking, I looked at the clock.

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0 out of 1 people found this review helpful.

.

Gentle Dental of Wellington is one of the few dental groups that participate in the Paragon Insurance dental plan. For that reason, they were our dentist of choice. They have several dentists available so, appointments were readily available.

The office is conveniently located, and I have yet to have a problem with parking. The office is clean and the wait time was minimal. They do have a tv running for waiting patients, and it was turned to some daytime talk show that not suitable for children to be viewing. I would hope that if a parent complained, they would change the channel.

The dentist was professional, and quick, and my filling was pain-free. They also have a pediatric dentist once a week for young children. Their schedulers are very nice, but they're a little scattered- you must call and verify your appointment, or it might not be there when you arrive. This happened for my cleaning appointment- I let them know how displeased I was, and they squeezed me in.

Overall, I was pleased with my experience with the dentist and hygienist, and I will continue to use them.

3
★★★☆☆

Gentle Dental of Wellington is one of the few dental groups that participate in the Paragon Insurance dental plan. For that reason, they were our dentist of choice. They have several dentists available so, appointments were readily available.

The office is conveniently located, and I have yet to have a problem with parking. The office is clean and the wait time was minimal. They do have a tv running for waiting patients, and it was turned to some daytime talk show that not suitable for children to be viewing. I would hope that if a parent complained, they would change the channel.

The dentist was professional, and quick, and my filling was pain-free. They also have a pediatric dentist once a week for young children. Their schedulers are very nice, but they're a little scattered- you must call and verify your appointment, or it might not be there when you arrive. This happened for my cleaning appointment- I let them know how displeased I was, and they squeezed me in.

Overall, I was pleased with my experience with the dentist and hygienist, and I will continue to use them.

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