Shock's The Home Comfort Store

★★★☆☆
  • 395 E Monte Vista Ave

    Vacaville, CA 95688

    Map & Directions
  • 707-448-2942

Home & Garden

Home & Garden
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2.8333 6
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I bought a couch from them and one of the cushions was upgraded so they provided the other two upgraded cushions which was great but then the middle cushion was too small so they said that they would order the middle cushion. They said it would take up to 4 weeks to get it. So after 4 weeks I called and the woman said that it would take up to 4 weeks to get it. I told her it was already 4 weeks and she rudely said that they would call me when it came in. They never called so I called back and then another woman tells me that they send the request to Allstar. I asked her why didn't someone tell me that before? She was rude and now it has been over two months and allstar had the wrong phone number. No attempt to send me an email or regular mail notice that they were trying to reach me and the man from allstar won't tell me when he is going to come by on friday until thursday afternoon and he talked to me like I was stupid. I am glad they are going out of business because it hasn't been a great experience.

1
★☆☆☆☆

I bought a couch from them and one of the cushions was upgraded so they provided the other two upgraded cushions which was great but then the middle cushion was too small so they said that they would order the middle cushion. They said it would take up to 4 weeks to get it. So after 4 weeks I called and the woman said that it would take up to 4 weeks to get it. I told her it was already 4 weeks and she rudely said that they would call me when it came in. They never called so I called back and then another woman tells me that they send the request to Allstar. I asked her why didn't someone tell me that before? She was rude and now it has been over two months and allstar had the wrong phone number. No attempt to send me an email or regular mail notice that they were trying to reach me and the man from allstar won't tell me when he is going to come by on friday until thursday afternoon and he talked to me like I was stupid. I am glad they are going out of business because it hasn't been a great experience.

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Shock's Furniture is a great store with exceptional customer service. My salesperson, ann, came out to my house and helped me design my entire great room! I can't believe that someone would compare Shock's to Costco as Shock's is a family run business that is involved in many fundraisers for our community. I would think that members of our community would want to give business locally especially in this economic time. Costco may take things back and not ask a question but the selection, customer service, and options you get at Shock's is far better. I would reccomend Shock's to all my family and friends.

4
★★★★☆

Shock's Furniture is a great store with exceptional customer service. My salesperson, ann, came out to my house and helped me design my entire great room! I can't believe that someone would compare Shock's to Costco as Shock's is a family run business that is involved in many fundraisers for our community. I would think that members of our community would want to give business locally especially in this economic time. Costco may take things back and not ask a question but the selection, customer service, and options you get at Shock's is far better. I would reccomend Shock's to all my family and friends.

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You better like what you purchase at this store. All sales are finale. If you buy it its yours or pay 20% return fee. Unlike most stores that you shop at Shocks they will not let you return merchandise. If you purchase something at Costco there is no questions asked. Lowes 30 day quarantee if you dont like it return it. Shocks you buy it you cannot return it. Even if its within 24 hours.

2
★★☆☆☆

You better like what you purchase at this store. All sales are finale. If you buy it its yours or pay 20% return fee. Unlike most stores that you shop at Shocks they will not let you return merchandise. If you purchase something at Costco there is no questions asked. Lowes 30 day quarantee if you dont like it return it. Shocks you buy it you cannot return it. Even if its within 24 hours.

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I was pleased with the curtesy of the staff at Shocks until I had a problem with the furniture I purchased. First, I was promised the couches I ordered would be delivered within 6 weeks, when in actuality they arrived after 10 weeks without a even a phone call from Shocks to explain the delay. Second, the day after the couches arrived my daughter noticed a metal stick protruding from the couch that cut her leg every time she sat down. The same thing is now occuring on the other cushion of the couch. When I tried to have this problem addressed by the employees at Shocks, "Stacey" was more than rude and adamently refused to help me and instead refferred me to Lane, the manufacturer of the couches and neither have bothered to help me at this point. So buyers beware! From my experience neither Lane nor Shocks stand by the quality of their furniture.

1
★☆☆☆☆

I was pleased with the curtesy of the staff at Shocks until I had a problem with the furniture I purchased. First, I was promised the couches I ordered would be delivered within 6 weeks, when in actuality they arrived after 10 weeks without a even a phone call from Shocks to explain the delay. Second, the day after the couches arrived my daughter noticed a metal stick protruding from the couch that cut her leg every time she sat down. The same thing is now occuring on the other cushion of the couch. When I tried to have this problem addressed by the employees at Shocks, "Stacey" was more than rude and adamently refused to help me and instead refferred me to Lane, the manufacturer of the couches and neither have bothered to help me at this point. So buyers beware! From my experience neither Lane nor Shocks stand by the quality of their furniture.

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What a wonderful store. I had already decided on the La zy boy sofa and recliner that I wanted. I called a few stores. Shock's was wonderful. They gave me all the information I needed over the phone. They were more than willing to match the price of the La zy boy furniture gallery but best of all they really appreciated my business. You can buy at a big retail chain but if you want to do business with people who care go to Shocks. Stacey and Don are tops..

5
★★★★★

What a wonderful store. I had already decided on the La zy boy sofa and recliner that I wanted. I called a few stores. Shock's was wonderful. They gave me all the information I needed over the phone. They were more than willing to match the price of the La zy boy furniture gallery but best of all they really appreciated my business. You can buy at a big retail chain but if you want to do business with people who care go to Shocks. Stacey and Don are tops..

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0 out of 1 people found this review helpful.

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Shocks home furnishing is a great furniture store in Vacaville. They have a wide variety of furniture to choose from. The staff is very helpful and the pricing is very comparable with the big chain stores.

4
★★★★☆

Shocks home furnishing is a great furniture store in Vacaville. They have a wide variety of furniture to choose from. The staff is very helpful and the pricing is very comparable with the big chain stores.

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