Coastal Federal Credit Union

Having been a member for only one year I have never had a problem at Coastal. Always greeted with a smile and a hello....how are you today. The staff at Whiteoaks is outstanding and goes beyond the 100% help factor. They have helped me pool all my savings and retirement funds and invest it .
It's nice to walk into a bank and not have to wait to talk to someone when all you have is a question or even when you want help with paper work.
After having my account at a larg bank and waiting from 30 min to over 1 hour to talk to someone about MY money this is a pleasant change. Needless to say all my funds are now at Coastal.
Keep up the good work!!!!

We set up an online account to view our statements and set several alerts, in particle, an alert that payment was due in 5 days. This worked well until May when they "upgraded" their site, www.eZCardInfo.com. We received no alert and missed the May payment for which we received a finance charge. I have spent countless hours trying to contact them and getting routed through their lengthy menu to a general support person who tells me to contact the financial institute that issued the card. They kindly give me the number and transfer my call, only to find myself in menu hell once again. I do not feel that this finance charge is appropriate and want it removed and want an assurance that it will not show up in our credit reports.
Oh, and in spite of the numerous security systems they have for their clients to access their own account on line, they put statements on Internet Explorer, the most problem-prone and easy to hack system there is!
Talk about customer service! They could certainly use a refresher because they USED to be the best.

WHen you got something good - you should stick with it! I've been an associate of the Coastal Federal Credit Union for the last ten years. The customer service at the Saint Albans branch is amazing! Whether you're going to a teller, through the drive-through, using the ATM, applying for home or equity loan - you will always receive some good service.. They are ALWAYS prompt, efficient, and courteous. They offer very good rates. And they have some great incentives, too. Highly recommended for thos of you who long for a bank of days gone by!

I have been with Coastal for over 5 years. While I love the fact that this credit union has great loan rates (bought a car through them) and decent savings rates, I just wish there were more branches. When I lived in Raleigh, the slection was ok, but now that I live 30 min south of Raleigh, my closest branch is a 35-40 minute drive from my house.

I would recommend this credit union, if you don't mind not having a local branch close by.

What a great bank, they have all the needs you may need, fast people working in these bank, no standing in line for hours and no one over looked, Great checking and savings and also they have a GREAT loan department, with people who understand about your money and how to save you time with them you can trust these people , we love this bank, lot better than others in RALEIGH , great place, please do vist them , it will be worth your while