Lax Park Place INC

★★☆☆☆
  • 11333 S La Cienega Blvd

    Los Angeles, CA 90045

    Map & Directions
  • 310-337-9000

About Lax Park Place INC

Hours
Daily 24 Hours

Automotive

Automotive
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Worse airport parking ever. Hidden charges on reservation cost us 10% more than quote, then waited for FIRST pick up at airport for 30 minutes, but he didn't have room so waited an additional 15 minutes. Was told by first driver the next

3
★★★★★

Worse airport parking ever. Hidden charges on reservation cost us 10% more than quote, then waited for FIRST pick up at airport for 30 minutes, but he didn't have room so waited an additional 15 minutes. Was told by first driver the next

.

Terrible service at the desk. The shuttle was slow to pick me up, although the driver was very friendly and provided good service. I ended up missing my flight by 2 minutes, and with no other flights leaving that night, I canceled my 2-day trip. I returned to the Park Place office, where I had dropped my car of about an hour earlier, to be informed that they were going to charge me $15 (out of the $23 I was quoted for a weekend of parking) and proceeded to tell me 'what a good deal I was getting'. What a joke and a rip off. Avoid Lax Park Place.

1
★☆☆☆☆

Terrible service at the desk. The shuttle was slow to pick me up, although the driver was very friendly and provided good service. I ended up missing my flight by 2 minutes, and with no other flights leaving that night, I canceled my 2-day trip. I returned to the Park Place office, where I had dropped my car of about an hour earlier, to be informed that they were going to charge me $15 (out of the $23 I was quoted for a weekend of parking) and proceeded to tell me 'what a good deal I was getting'. What a joke and a rip off. Avoid Lax Park Place.

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.

My car was damaged, the shuttle was late, the area was dark and nearly impossible to find at night, their price jumped ten dollars from reservation to pickup, their staff was rude and seemingly ignorant of what to do about a damaged vehicle. Zero stars

1
★☆☆☆☆

My car was damaged, the shuttle was late, the area was dark and nearly impossible to find at night, their price jumped ten dollars from reservation to pickup, their staff was rude and seemingly ignorant of what to do about a damaged vehicle. Zero stars

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.

I fly frequently and normally park at the long term parking at the airport and have never had a problem. This time I parked at LAX Park Place because it was cheaper. The drop off experience was fine. They picked me up at the airport and immediately after I paid, they informed me that the car would not start and they also could not get the key out of the ignition. They drove me out to it and said they would return in a couple of minutes. They did not return at all, so I called roadside service. The tow truck driver noticed that they had left the parking lights in the on position. I always leave them in the automatic setting. Never anything else. The attendants are possibly accustomed to turning them off and that may be why they were in that position. Regardless, they were completely indifferent, even rude about it. They should not have messed with any of the settings.

1
★☆☆☆☆

I fly frequently and normally park at the long term parking at the airport and have never had a problem. This time I parked at LAX Park Place because it was cheaper. The drop off experience was fine. They picked me up at the airport and immediately after I paid, they informed me that the car would not start and they also could not get the key out of the ignition. They drove me out to it and said they would return in a couple of minutes. They did not return at all, so I called roadside service. The tow truck driver noticed that they had left the parking lights in the on position. I always leave them in the automatic setting. Never anything else. The attendants are possibly accustomed to turning them off and that may be why they were in that position. Regardless, they were completely indifferent, even rude about it. They should not have messed with any of the settings.

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Never thought parking could be so bad! First the bait and switch on the rate. Got upcharged an extra dollar a day for a mid-sized SUV. The parking shuttle was overcrowded both to and from the airport with people standing in aisles or sitting in cargo area. Shuttle van on return smelled strongly of vomit. Followed instructions on return and still had to wait for vehicle to be brought up. Staff at counter rude and unprofessional. Much better parking options exist, both less expensive and closer to LAX. Avoid at all costs!!

1
★☆☆☆☆

Never thought parking could be so bad! First the bait and switch on the rate. Got upcharged an extra dollar a day for a mid-sized SUV. The parking shuttle was overcrowded both to and from the airport with people standing in aisles or sitting in cargo area. Shuttle van on return smelled strongly of vomit. Followed instructions on return and still had to wait for vehicle to be brought up. Staff at counter rude and unprofessional. Much better parking options exist, both less expensive and closer to LAX. Avoid at all costs!!

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.

I have park at this lot about 4 times, never had a problem! Its looks like people do not read instructions, first of all you reservation tell you to allow 15-20 minutes for the shuttles, once you check in they give you a sheet of paper with very basic steps when you come back to LAX FOLLOW THEM and you wont have a problem!!
Cool people, new shuttles and the cheapest lot in LAX, what else do you want.

1
★★★☆☆

I have park at this lot about 4 times, never had a problem! Its looks like people do not read instructions, first of all you reservation tell you to allow 15-20 minutes for the shuttles, once you check in they give you a sheet of paper with very basic steps when you come back to LAX FOLLOW THEM and you wont have a problem!!
Cool people, new shuttles and the cheapest lot in LAX, what else do you want.

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I am a frequent traveler and always park my car at the airport and when I tried LAX Park Place for the first time they where nothing but rude or late. When I booked my reservation on-line I waited for a few days and credit card was never charged, so I call over to LAX Park and they informed me that my card will not be charged until after the service (in a very rude ton and manor). Once I arrived at LAX Park Place there where about 5 guys standing around, like they where in a fraternity talking and laughing. Me and about 5 other people where waiting to get shuttled to the airport and boy did they take there sweet time bringing the shuttle around. Once I returned from my trip I called the number as instructed and it took there shuttle 45 mins to come pick me up! I saw every other parking shuttle come around about 5 times and there I was still waiting with my luggage to be picked up. I would definitely not recommend parking here. There are closer parking garages to the airport with competitive pricing.

0
★☆☆☆☆

I am a frequent traveler and always park my car at the airport and when I tried LAX Park Place for the first time they where nothing but rude or late. When I booked my reservation on-line I waited for a few days and credit card was never charged, so I call over to LAX Park and they informed me that my card will not be charged until after the service (in a very rude ton and manor). Once I arrived at LAX Park Place there where about 5 guys standing around, like they where in a fraternity talking and laughing. Me and about 5 other people where waiting to get shuttled to the airport and boy did they take there sweet time bringing the shuttle around. Once I returned from my trip I called the number as instructed and it took there shuttle 45 mins to come pick me up! I saw every other parking shuttle come around about 5 times and there I was still waiting with my luggage to be picked up. I would definitely not recommend parking here. There are closer parking garages to the airport with competitive pricing.

Pros: Nothing

Cons: Late, rude and no custmer service

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made me walk to the parking structure.... took a cab instead of the shuttle with an infant‎ - Nita‎ - Today
my already delayed flight made me wait 3 hours to get on the plane, but I only was 30 minutes late to pick up my car. I called when I was on the plane and I was told the shuttle was on it's way and where to wait... picked up my bags and waited, waited, waited. Called back nicely 30 minutes later and the rep on the phone got aggressive, asked me "are you sure you're not on the shuttle right now? because the driver just picked up a lady with a baby just now." I told him no, i've been waiting here. He said according to my contract, I had to call when I was waiting at the station, and since they supposedly already picked me up, they weren't coming back. I asked him how do i get to my car, and he told me to figure it out. I called a cab, costing me $37.50, plus the $50 to leave my car there... it was not worth it!!

1. if you're looking for something cheap, try FlyAway... we always use them. $3 per person on the shuttle.. it's safe and a very big company so they are reliable.

2. if you're looking for more convenience than driving out to the valley, pick another company, the Parking Spot seemed to drive around plenty of times and people looked happy.

3. it's not as cheap as the website says, because they tack on a bunch of extra stuff when you rent. don't believe what they tell you on the phone. Read the fine print on your contract if you do take them...

4. also, understand they are over 3 miles away from the arrival terminal, a 38 minute walk which is next to aircraft so there are no sidewalks... it's not a fun walk with luggage, but this is what the rep on the phone told me to do because he wasn't going to send a shuttle out for only me.

0
★☆☆☆☆

made me walk to the parking structure.... took a cab instead of the shuttle with an infant‎ - Nita‎ - Today
my already delayed flight made me wait 3 hours to get on the plane, but I only was 30 minutes late to pick up my car. I called when I was on the plane and I was told the shuttle was on it's way and where to wait... picked up my bags and waited, waited, waited. Called back nicely 30 minutes later and the rep on the phone got aggressive, asked me "are you sure you're not on the shuttle right now? because the driver just picked up a lady with a baby just now." I told him no, i've been waiting here. He said according to my contract, I had to call when I was waiting at the station, and since they supposedly already picked me up, they weren't coming back. I asked him how do i get to my car, and he told me to figure it out. I called a cab, costing me $37.50, plus the $50 to leave my car there... it was not worth it!!

1. if you're looking for something cheap, try FlyAway... we always use them. $3 per person on the shuttle.. it's safe and a very big company so they are reliable.

2. if you're looking for more convenience than driving out to the valley, pick another company, the Parking Spot seemed to drive around plenty of times and people looked happy.

3. it's not as cheap as the website says, because they tack on a bunch of extra stuff when you rent. don't believe what they tell you on the phone. Read the fine print on your contract if you do take them...

4. also, understand they are over 3 miles away from the arrival terminal, a 38 minute walk which is next to aircraft so there are no sidewalks... it's not a fun walk with luggage, but this is what the rep on the phone told me to do because he wasn't going to send a shuttle out for only me.

Pros: NOTHING!!!

Cons: WORST CUSTOMER SERVICE IN THE WORLD!

.

Horrible experience!
I recently used LAX park place and had the worst experience.
When I called for a shuttle to pick me up at the airport, I was told to take a long term parking bus to parking lot B. When the shuttle dropped me off, I was in the middle of a parking lot with no LAX Park Place shuttle in sight. I called LAX Park Place and they said someone was two minutes away. I waited twenty minutes and no one showed. Meanwhile, I am standing in the middle of a long term parking lot with nothing in sight. I called back and asked where the shuttle was and I was told I had to wait OUTSIDE OF THE GATE ON THE SIDEWALK! When I waited outside the gate in the middle of nowhere, an UNMARKED VAN showed up and flagged me down. The driver had no identification. When I asked to speak with a manager about the dangerous situation, I was told to call back on Tuesday because there was no manager there at the time. I called and the manager was the rudest person I have ever spoken with. He told me there was nothing he could do for me. He said that he lost the shuttle's permit and I had to take the unmarked van or walk. (Keep in mind the parking lot is at least three miles from the airport.) He then told me that he was too busy to talk about my situation any longer. I asked for a customer service rep or an owner, he told me that there was no one else to talk to and he hung up.
BE SAFE,
DO NOT USE LAX PARK PLACE!
IT IS UNSAFE AND UNPROFESSIONAL.

0
★☆☆☆☆

Horrible experience!
I recently used LAX park place and had the worst experience.
When I called for a shuttle to pick me up at the airport, I was told to take a long term parking bus to parking lot B. When the shuttle dropped me off, I was in the middle of a parking lot with no LAX Park Place shuttle in sight. I called LAX Park Place and they said someone was two minutes away. I waited twenty minutes and no one showed. Meanwhile, I am standing in the middle of a long term parking lot with nothing in sight. I called back and asked where the shuttle was and I was told I had to wait OUTSIDE OF THE GATE ON THE SIDEWALK! When I waited outside the gate in the middle of nowhere, an UNMARKED VAN showed up and flagged me down. The driver had no identification. When I asked to speak with a manager about the dangerous situation, I was told to call back on Tuesday because there was no manager there at the time. I called and the manager was the rudest person I have ever spoken with. He told me there was nothing he could do for me. He said that he lost the shuttle's permit and I had to take the unmarked van or walk. (Keep in mind the parking lot is at least three miles from the airport.) He then told me that he was too busy to talk about my situation any longer. I asked for a customer service rep or an owner, he told me that there was no one else to talk to and he hung up.
BE SAFE,
DO NOT USE LAX PARK PLACE!
IT IS UNSAFE AND UNPROFESSIONAL.

Pros: NOTHING

Cons: UNSAFE, RUDE STAFF, NO CUSTOMER SERVICE

.

i parked there in December , i had a great experience with them. They were prompt and very respectful. i recommend them. Their prices are outstanding. Of course there is no perfect business and iam sure every parking place at LAX has had a few problems.

2
★★★★★

i parked there in December , i had a great experience with them. They were prompt and very respectful. i recommend them. Their prices are outstanding. Of course there is no perfect business and iam sure every parking place at LAX has had a few problems.

Pros: Fast, easy, cheap

Cons: none

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I've parked at this location on two different occasions and did not have a problem.

However, on a recent trip, I decided to tack on a car wash. When I arrived to pick my car up it was late at night and dark outside. My car was waiting for me. The following day when I went to my car, I noticed my left front windshield wiper was broken. It was not just the wiper but the entire structure that supports the blade/wiper. I called Lax Park Place to notify them that they not only broke my wiper, but they had not taken the responsibility of notifying me that they had damaged my car. It was almost as if they hoped I didn't notice. When I called, they told me that I had 48 hour window from the time that I had left their facility to report my damage. When I called, I was well within their window. They also told me that their contract required me to put in writing before I left the facility that my car was damaged. Obviously, when I called I was already away from the facility. However, given the circumstances that it was dark when I picked up my car and that I had called to report the damage, I know I was addressing what had happened fairly.

I asked that the manager call me but he never did.

0
★☆☆☆☆

I've parked at this location on two different occasions and did not have a problem.

However, on a recent trip, I decided to tack on a car wash. When I arrived to pick my car up it was late at night and dark outside. My car was waiting for me. The following day when I went to my car, I noticed my left front windshield wiper was broken. It was not just the wiper but the entire structure that supports the blade/wiper. I called Lax Park Place to notify them that they not only broke my wiper, but they had not taken the responsibility of notifying me that they had damaged my car. It was almost as if they hoped I didn't notice. When I called, they told me that I had 48 hour window from the time that I had left their facility to report my damage. When I called, I was well within their window. They also told me that their contract required me to put in writing before I left the facility that my car was damaged. Obviously, when I called I was already away from the facility. However, given the circumstances that it was dark when I picked up my car and that I had called to report the damage, I know I was addressing what had happened fairly.

I asked that the manager call me but he never did.

Cons: damaged my car

.

I parked at LAX Park Place from December 14th to December 30th. When i returned from trip, i found my car got scratched. So, i asked the guy, whose name was Annis Shilleh, to fix our car. And he told us that the manager Akeef will call us within 2 days. But, he never call us back. So, i called the LAX Park Place about 10 times to contact with Akeef. Whenver i called them, they kept telling me Akeef will call soon. One day, when i called them, one rude employee told me that they do notcare about my car's scratch anymore, and to stop calling them. And he just hung up the phone before i finished my words. So, my advice......Do not park at LAX PARK PLACE !

0
★☆☆☆☆

I parked at LAX Park Place from December 14th to December 30th. When i returned from trip, i found my car got scratched. So, i asked the guy, whose name was Annis Shilleh, to fix our car. And he told us that the manager Akeef will call us within 2 days. But, he never call us back. So, i called the LAX Park Place about 10 times to contact with Akeef. Whenver i called them, they kept telling me Akeef will call soon. One day, when i called them, one rude employee told me that they do notcare about my car's scratch anymore, and to stop calling them. And he just hung up the phone before i finished my words. So, my advice......Do not park at LAX PARK PLACE !

.

We parked at LAX Park Place on June 19. Taking their shuttle into LAX was like Mr. Toad's Wild Ride. In an act of belligerence, the very foreign driver chose to collide HARD with another motorist who was trying to change lanes. He wasn't considering the fact that he had a full-load of passengers and luggage...he just wasn't going to let that guy in! We all flew on the floor and I sustained a whiplash that caused significant pain during my business trip and required several chiropractic visits upon my return.

And, upon my return I attempted to communicate with the slick middle-eastern boy who calls himself "Sean" (just who he thinks he's kidding). He was rude and abrupt and he called me a stupid old lady and accused me of lying...that the accident never happened...that I would have to take it up with the guy who their driver hit...all the immigrant crud that he could spew forth. When I stood fast, he promised that Akeef or Robert would be calling me. Of course that never happened and they refuse to take my call.

The City needs to inspect their business records and shut them down. The ICE needs to pay these intruders a visit. All of the owners and employees of this dreadful company just need to get out of my country.

0
★☆☆☆☆

We parked at LAX Park Place on June 19. Taking their shuttle into LAX was like Mr. Toad's Wild Ride. In an act of belligerence, the very foreign driver chose to collide HARD with another motorist who was trying to change lanes. He wasn't considering the fact that he had a full-load of passengers and luggage...he just wasn't going to let that guy in! We all flew on the floor and I sustained a whiplash that caused significant pain during my business trip and required several chiropractic visits upon my return.

And, upon my return I attempted to communicate with the slick middle-eastern boy who calls himself "Sean" (just who he thinks he's kidding). He was rude and abrupt and he called me a stupid old lady and accused me of lying...that the accident never happened...that I would have to take it up with the guy who their driver hit...all the immigrant crud that he could spew forth. When I stood fast, he promised that Akeef or Robert would be calling me. Of course that never happened and they refuse to take my call.

The City needs to inspect their business records and shut them down. The ICE needs to pay these intruders a visit. All of the owners and employees of this dreadful company just need to get out of my country.

Pros: None

Cons: Poor or no customer service...treated badly for being an American woman.

.

I called the 800 number to get information regarding the services your company provide to travelers. Unfortunately, I had to deal with the worst representative of your company. At least, I hope he is the worst.

This gentleman was very rude. He was very hurried on the phone and hanged up on my call before I could finish getting answers to my questions. Additionally, when I called back to ask for a manager, he placed me on hold for ten minutes; only to answer and represent himself as the manager. Need to seriously learn about customer service, if not how to treat other human beings better.

0
★☆☆☆☆

I called the 800 number to get information regarding the services your company provide to travelers. Unfortunately, I had to deal with the worst representative of your company. At least, I hope he is the worst.

This gentleman was very rude. He was very hurried on the phone and hanged up on my call before I could finish getting answers to my questions. Additionally, when I called back to ask for a manager, he placed me on hold for ten minutes; only to answer and represent himself as the manager. Need to seriously learn about customer service, if not how to treat other human beings better.

 

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