Dan Grubb Ford

I am absolutely desolate about the purchase of the 2006 King Ranch Ford Expedition from Dan Grubb Ford. I experienced the worst treatment by any dealership on any vehicle I have purchased in the last 37 years. I am a loyal Ford customer. I am the owner of the 2002 King Ranch Ford pickup truck. I fell in love with that truck at the 2001 Car Show at the Phoenix Convention Center. This was not my first Ford vehicle or Ford truck. When my husband and I decided we wanted an SUV, I immediately started looking for a King Ranch Ford Expedition.

Through an Internet search, Dan Grubb salesman, David Erickson, contacted me. He told me he had a mint, absolutely perfect, inside and out, 2006 Ford King Ranch Expedition on the lot, which he could sell me for $18,994. He said it was flawless and drove even more beautifully than it looked. He was wrong. He deceived me in many ways. This was just the first deception.

I live in East Mesa. My husband was on his way to Calif. and he drove me to the Dan Grubb dealership on 75th Ave. to look at the vehicle. He was continuing west from that point on and, not wanting to inconvenience him, I went through with the sale even though I was treated badly by the salesman, sales manager and thoroughly disappointed in the vehicle. Working with the employees at the Dan Grubb dealership was a horrific experience.

Please allow me to elaborate further:

The Dan Grubb salesman told me the Expedition was green. It was not. He said it was impeccable. It was not. I quote, "Melinda this vehicle is wonderful looking and drives even better." Neither of these statements was true. The shocks are worn out on the vehicle. The tires are worn out on the vehicle. The leather inside the doors is stapled to the door. There are scratches, dings and pitting all over the vehicle. He told me it would be detailed and full of gasoline when I arrived. It was not. I ran out of gas on the freeway coming home to Mesa. I had mistakenly trusted him, at his word, stating that the vehicle was full of gas. I put $100 worth of gas in the vehicle on my way home. The Dan Grubb salesman and sales manager were unable to provide me with the combination to the numeric door keyless remote panel. They did not even bother to look in the manual to see where it might be printed inside the vehicle. They told me to drive to my local Ford dealership and that they would have to find it for me. The vehicle also has extremely strange and chipped tinting on the front windshield. This could I not be observed in the Internet photos.

The Dan Grubb salesman said he would have all my paperwork ready to sign when I got to the Dan Grubb dealership and the entire process would only take 15 min. It was not. It did not. The Dan Grubb salesman even stopped working with us and began working with other customers while we were at the dealership. I was ready to walk out the door at that moment and I truly regret not doing so.

The Dan Grubb salesman had told me the price of the vehicle was $18,994. When I asked him to ask the Dan Grubb sales manager, in advance, exactly what the lowest possible price on the vehicle would be, he emailed me that the price was $23,991 and that they had already discounted it to $18,994. That $18,994 was the "all in" price. That $23,991 figure was not published on the Dan Grubb Ford web site.

In spite of all of this, I had taken cash from my savings and drove to West Phoenix excited by the opportunity to purchase a perfect King Ranch Ford Expedition. What a disappointment. I am absolutely distraught about the entire experience. The more closely I looked at the vehicle, on Sunday, in full sunlight, the more flaws I found. In fact, the second key to the vehicle does not work at all.

I have already contacted the Dan Grubb sales manager and told him how miserable I was with the entire experience and that I wanted to return the vehicle. He refused to take it back. I absolutely hate the vehicle because of its condition, the misrepresentation by the Dan Grubb salesman and the miserable treatment I received by the Dan Grubb Ford dealership.

I have rarely in life been as disappointed as I have by Dan Grubb Ford. The only way I could be satisfied is to return the vehicle to your dealership.

Melinda Moore