Ben H. Britt, DDS

★★★★☆
Ben H. Britt, DDS is a General Dentistry specialist in Raleigh, NC.
35.9171 -78.7787
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7780 Brier Creek Parkway Suite 120

Raleigh, NC

27617

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About Ben H. Britt, DDS

Categories
  • Dentists
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Gender
Male
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Reviews 1 - 13 of 13.
.

I have been a patient with Ben since he opened the practice. The techs are really nice, and do a great job. Usually when I show up I am seen within a reasonable time. However once the tech is done, I always seem to be waiting on Dr. Britt to come in to follow up. Even the techs have commented on the wait for Dr. Britt. Once he is there, he is pretty good but can seem to be a bit rushed at times. I do not mind the overall service I receive, generally it is OK. My complaint is the ever increasing rise in price. It seems that every year, my costs go up! I get it, insurance costs rise and he has to pass some of that on to his patients. In February, I went for my bi-annual appointment. He noticed a crack in a filling and requested I have it replaced. I also asked what could be done about a tooth that was discolored. He suggested an internal bleaching. I asked to have a few other fillings replaced with the white fillings. They provided me a quote that clearly laid out costs that I would incur. Since the services requested were cosmetic in general, they explained most would not be covered by insurance. I was fine with that. Seemed high, but nothing compared to what was waiting for me when I showed up to have the procedure done. When I showed up the tech gave me a sheet with the price of my visit. Needless to say my jaw hit the floor. The quote I received a month ago had suddenly shot up 29%. I spoke to the tech and she talked to the office manager. They were unwilling to honor the month old quote. I explained everything to the tech again, she went back to the office manager and nothing changed. I explained I was not paying the extra amount and that I would find a new dentist. After a third trip to the office manager, the tech said basically it is what it is. They tried to blame it on rising insurance costs. Since the procedure was mostly cosmetic, I was already paying more than 2/3 of the cost out of my own pocket. The price went up almost 30% and they could not explain how my price went up that much even when I was paying the majority out of my OWN POCKET! The office manager never once came out to talk to me directly and I felt as though they just didnt care if I walked. Needless to say I am looking for a new dentist

2
★★☆☆☆

I have been a patient with Ben since he opened the practice. The techs are really nice, and do a great job. Usually when I show up I am seen within a reasonable time. However once the tech is done, I always seem to be waiting on Dr. Britt to come in to follow up. Even the techs have commented on the wait for Dr. Britt. Once he is there, he is pretty good but can seem to be a bit rushed at times. I do not mind the overall service I receive, generally it is OK. My complaint is the ever increasing rise in price. It seems that every year, my costs go up! I get it, insurance costs rise and he has to pass some of that on to his patients. In February, I went for my bi-annual appointment. He noticed a crack in a filling and requested I have it replaced. I also asked what could be done about a tooth that was discolored. He suggested an internal bleaching. I asked to have a few other fillings replaced with the white fillings. They provided me a quote that clearly laid out costs that I would incur. Since the services requested were cosmetic in general, they explained most would not be covered by insurance. I was fine with that. Seemed high, but nothing compared to what was waiting for me when I showed up to have the procedure done. When I showed up the tech gave me a sheet with the price of my visit. Needless to say my jaw hit the floor. The quote I received a month ago had suddenly shot up 29%. I spoke to the tech and she talked to the office manager. They were unwilling to honor the month old quote. I explained everything to the tech again, she went back to the office manager and nothing changed. I explained I was not paying the extra amount and that I would find a new dentist. After a third trip to the office manager, the tech said basically it is what it is. They tried to blame it on rising insurance costs. Since the procedure was mostly cosmetic, I was already paying more than 2/3 of the cost out of my own pocket. The price went up almost 30% and they could not explain how my price went up that much even when I was paying the majority out of my OWN POCKET! The office manager never once came out to talk to me directly and I felt as though they just didnt care if I walked. Needless to say I am looking for a new dentist

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.

I was very pleased with the courtesy and professionalism shown to me. I lost an old filling, and this office actually scheduled me on the same day. They let me know up front what it would cost me after insurance. Although I was surprised at the cost, I am pleased for the forewarning. Dr. Britt replaced the filling without using any anesthetic, because, in my specific case, he correctly judged it was unneeded. That was great! I don't like a numb mouth when that's not necessary. He did the incisor filling, and it was smooth, looked great, and allowed flossing when he was finished. He got it right the first time, unlike previous dentists. He also made no false promises when I asked him about the longevity of this filling. Because of where this filling is located and how it must be filled, any assurances of longevity would have been suspect. He did great work without surprises. That's exactly the service that I am willing to pay for.

5
★★★★★

I was very pleased with the courtesy and professionalism shown to me. I lost an old filling, and this office actually scheduled me on the same day. They let me know up front what it would cost me after insurance. Although I was surprised at the cost, I am pleased for the forewarning. Dr. Britt replaced the filling without using any anesthetic, because, in my specific case, he correctly judged it was unneeded. That was great! I don't like a numb mouth when that's not necessary. He did the incisor filling, and it was smooth, looked great, and allowed flossing when he was finished. He got it right the first time, unlike previous dentists. He also made no false promises when I asked him about the longevity of this filling. Because of where this filling is located and how it must be filled, any assurances of longevity would have been suspect. He did great work without surprises. That's exactly the service that I am willing to pay for.

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.

I loved his office but the treatments are too expensive. Just a basic cleaning - without any x-rays - is $176. Yikes!

3
★★★☆☆

I loved his office but the treatments are too expensive. Just a basic cleaning - without any x-rays - is $176. Yikes!

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.

I've been seeing Dr. Britt since he opened his office and so have been going for several years. His staff has always been more than nice and pleasent and very knowledgable about billing and insurance. Dr. Britt always takes time to answer all my questions and makes sure I understand everything. He is always friendly as his his staff. I've never been charged odd fees and my insurance coverage has always been explained to my satisfaction. I don't understand the negative reviews-if you are looking for a great dentist Dr. Britt is it.

5
★★★★★

I've been seeing Dr. Britt since he opened his office and so have been going for several years. His staff has always been more than nice and pleasent and very knowledgable about billing and insurance. Dr. Britt always takes time to answer all my questions and makes sure I understand everything. He is always friendly as his his staff. I've never been charged odd fees and my insurance coverage has always been explained to my satisfaction. I don't understand the negative reviews-if you are looking for a great dentist Dr. Britt is it.

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.

I came to Dr. Britt for a second opinion on a cosmetic procedure. The office staff was very friendly and I was seen quickly. Dr. Britt spent a lot of time discussing my situation explaining my options. There was no pressure and his assistant sat with me afterwords to look at photos. I am changing Dr. Britt to become my regular dentist and trust his opinion and like his staff. Highly recommended!

5
★★★★★

I came to Dr. Britt for a second opinion on a cosmetic procedure. The office staff was very friendly and I was seen quickly. Dr. Britt spent a lot of time discussing my situation explaining my options. There was no pressure and his assistant sat with me afterwords to look at photos. I am changing Dr. Britt to become my regular dentist and trust his opinion and like his staff. Highly recommended!

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.

I have been to this office a few times now and have never experienced any sort of problem. I was actually surprised to see any negative review whatsoever which compelled me to write my own. This office is by far the best dental practice I have ever been to. The staff has always been friendly to me and do an excellent job. Check-in/check-out was quick and easy and Dr. Britt was genuine which made me feel at ease. Overall an excellent experience.

5
★★★★★

I have been to this office a few times now and have never experienced any sort of problem. I was actually surprised to see any negative review whatsoever which compelled me to write my own. This office is by far the best dental practice I have ever been to. The staff has always been friendly to me and do an excellent job. Check-in/check-out was quick and easy and Dr. Britt was genuine which made me feel at ease. Overall an excellent experience.

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I absolutely LOVE this office. I waited 5 years before going back to a dentist and finally chose Dr. Britt and I am SO glad that I did. I have had a great experience here and have referred my family, friends, and coworkers and they've all been impressed. They can truly restore your faith in dentistry. Thanks guys!

5
★★★★★

I absolutely LOVE this office. I waited 5 years before going back to a dentist and finally chose Dr. Britt and I am SO glad that I did. I have had a great experience here and have referred my family, friends, and coworkers and they've all been impressed. They can truly restore your faith in dentistry. Thanks guys!

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I would recommend finding a more experience dentist. Staff will not tell you the truth about what is covered with your insurance policy. At the end of service, you will be stuck with a huge bill.

2
★★☆☆☆

I would recommend finding a more experience dentist. Staff will not tell you the truth about what is covered with your insurance policy. At the end of service, you will be stuck with a huge bill.

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.

I have had nothing but the best experience with Dr. Britt. The staff is very friendly and courteous in all aspects of care - from scheduling appointments to answering any questions I have about treatment and working with my insurance. Dr. Britt himself is very knowledgeable and caring and it is evident that he goes out of his way to make sure that your experience is nothing but the best. My entire family is all patients as well and I have referred him to several of my co-workers. Overall a job well done.

5
★★★★★

I have had nothing but the best experience with Dr. Britt. The staff is very friendly and courteous in all aspects of care - from scheduling appointments to answering any questions I have about treatment and working with my insurance. Dr. Britt himself is very knowledgeable and caring and it is evident that he goes out of his way to make sure that your experience is nothing but the best. My entire family is all patients as well and I have referred him to several of my co-workers. Overall a job well done.

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.

Staff is very young and inexperience and will not tell you the correct information about your insurance. They will tell you they do know your insurance company but do not listen to them. It will cost you lots of money. Also, this dentist will not take the time to look at you after his assistants have worked and completed the dental work. He is not patient friendly and seems not to care about his patients.

1
★☆☆☆☆

Staff is very young and inexperience and will not tell you the correct information about your insurance. They will tell you they do know your insurance company but do not listen to them. It will cost you lots of money. Also, this dentist will not take the time to look at you after his assistants have worked and completed the dental work. He is not patient friendly and seems not to care about his patients.

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.

This is one of the nicest dental offices I have visited in my life - the staff greet you in the most respectful and courteous way as soon as you enter their facility. Dr Britt as well as being quite charming and very knowledgeable is a decent person and it really was a pleasure to be seen by him. If only other health care providers treated their patients this way.
The staff are a happy and cheerful group - as a business owner myself I know that if the staff are in good spirits it comes from the top. Congratulations Dr Britt, I wish there were more like you.

5
★★★★★

This is one of the nicest dental offices I have visited in my life - the staff greet you in the most respectful and courteous way as soon as you enter their facility. Dr Britt as well as being quite charming and very knowledgeable is a decent person and it really was a pleasure to be seen by him. If only other health care providers treated their patients this way.
The staff are a happy and cheerful group - as a business owner myself I know that if the staff are in good spirits it comes from the top. Congratulations Dr Britt, I wish there were more like you.

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.

IF you become a new patient with this dentist office you will definitely need the help of an attorney as they will not guarantee that your insurance will cover procedures. Everything is an estimate to them. Avoid them and find a dentist that will sit down and actually go over all your insurance coverage and your actually out of pocket cost. Very unfriendly office and a waste of your time dealing with them. I wasted a half of day of work and will have to take another since I did find a dentist in area that was willing to work with the issue above.

1
★☆☆☆☆

IF you become a new patient with this dentist office you will definitely need the help of an attorney as they will not guarantee that your insurance will cover procedures. Everything is an estimate to them. Avoid them and find a dentist that will sit down and actually go over all your insurance coverage and your actually out of pocket cost. Very unfriendly office and a waste of your time dealing with them. I wasted a half of day of work and will have to take another since I did find a dentist in area that was willing to work with the issue above.

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.

Dr. Britt and his staff are the very best. I have a real fear of dentist and he has made my dental experiences almost pleasant. He takes his time and really listens to his patients. His staff is professional and friendly. I would recommend him to anyone.

5
★★★★★

Dr. Britt and his staff are the very best. I have a real fear of dentist and he has made my dental experiences almost pleasant. He takes his time and really listens to his patients. His staff is professional and friendly. I would recommend him to anyone.

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Data provided by Health Grades

Ben H. Britt, DDS's Patient Survey Results

Have you been to this doctor? Take our patient survey.

Do you feel the physician spends an appropriate amount of time with you?

★★★★★ (2 ratings)

Ease of scheduling urgent appointments when you feel ill

★★★★★ (2 ratings)

Once you arrive for a scheduled appointment, how long do you have to wait before you see this physician

Under 10 min (2 ratings)

Do you trust your physician to make decisions/recommendations that are in your best interests?

★★★★★ (2 ratings)

Does the physician help you understand your medical condition(s)?

★★★★★ (2 ratings)

Does the physician listen to you and answer your questions?

★★★★★ (2 ratings)

Friendliness and courtesy of the office staff

★★★★★ (2 ratings)

Office environment (cleanliness, comfort, lighting, temperature, location)

★★★★★ (2 ratings)

Would you recommend your physician to family/friends?

★★★★★ (2 ratings)
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