Helen N. Ma, DO

★★★☆☆
  • 1100 West 39th 1/2 Street

    Austin, TX 78756

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About Helen N. Ma, DO

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  • Doctors
  • Pediatricians
  • Surgeons

Health & Medical

Health & Medical
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To be fair, Dr. Ma was okay until my daughter was six months and I had some concerns I wanted to discuss. After that, she rushed through even the well visits, and when I told her that I was worried by my daughter's slow weight gain at her one yr. visit, she wrote it off as me not feeding her enough of the right foods even though I had told her that my daughter ate well. In general, I wasn't very impressed with most of the staff, because I had seen a few of the other Dr.'s, including Dr. Ari Brown, who apparently "wrote the book" on baby care. The whole staff seems to push the cry it out method to sleep, and while that may work for some people, I don't think I should be treated like a frufru hippy mother just because I don't have the heart to let my daughter continue crying after she has puked up bile from screaming so hard. When I tried to discuss sleep issues with her Dr., she just quickly told me that they can cry for up to ten hours, and in a few days she'll tire of it and then know how to sleep on her own. Well, that's not my daughter. I tried it, and it didn't work and I've read plenty of horror stories where desperate mothers have let it go on for months with no success. I regret ever having tried it, and am fairly certain that my daughter's intense anxiety issues after I had tried these methods resulted from having used them. As for the nurses, most were okay, but Dr. Ma's regular nurse was just plain rude. She would rush out to call you back, and mumble your child's name, sometimes not even calling them the right name, and if you didn't chase her down the hallway then you were just left there not knowing you had ever been called. The one person I truly would recommend at this clinic would be Linda the lactation consultant. She listened to you and knew what she was talking about. I understand that Dr.'s are very rushed, but this place really needs an attitude change. Not all parents are idiots, and that's the way I felt after nearly every appt. since my daughter turned 6 months. I've since moved to the Austin Diagnostic Clinic and my daughter sees Dr. Howard. He's very attentive, and easy to talk to. His nurses are also very sweet, and quick to call you back if you need to talk with them.

1
★☆☆☆☆

To be fair, Dr. Ma was okay until my daughter was six months and I had some concerns I wanted to discuss. After that, she rushed through even the well visits, and when I told her that I was worried by my daughter's slow weight gain at her one yr. visit, she wrote it off as me not feeding her enough of the right foods even though I had told her that my daughter ate well. In general, I wasn't very impressed with most of the staff, because I had seen a few of the other Dr.'s, including Dr. Ari Brown, who apparently "wrote the book" on baby care. The whole staff seems to push the cry it out method to sleep, and while that may work for some people, I don't think I should be treated like a frufru hippy mother just because I don't have the heart to let my daughter continue crying after she has puked up bile from screaming so hard. When I tried to discuss sleep issues with her Dr., she just quickly told me that they can cry for up to ten hours, and in a few days she'll tire of it and then know how to sleep on her own. Well, that's not my daughter. I tried it, and it didn't work and I've read plenty of horror stories where desperate mothers have let it go on for months with no success. I regret ever having tried it, and am fairly certain that my daughter's intense anxiety issues after I had tried these methods resulted from having used them. As for the nurses, most were okay, but Dr. Ma's regular nurse was just plain rude. She would rush out to call you back, and mumble your child's name, sometimes not even calling them the right name, and if you didn't chase her down the hallway then you were just left there not knowing you had ever been called. The one person I truly would recommend at this clinic would be Linda the lactation consultant. She listened to you and knew what she was talking about. I understand that Dr.'s are very rushed, but this place really needs an attitude change. Not all parents are idiots, and that's the way I felt after nearly every appt. since my daughter turned 6 months. I've since moved to the Austin Diagnostic Clinic and my daughter sees Dr. Howard. He's very attentive, and easy to talk to. His nurses are also very sweet, and quick to call you back if you need to talk with them.

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