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They made coding errors on my routine visit
The doctor himself is ok. But the billing staff is dishonest. They filed under a different code to my insurance company to charge them more money. I went in only for a well / routine check up. I was NOT sick at all, nor did I complaint about pain in my body...... They filed to my insurance company that I was having joint pain and fatigue !!???!!!??? and that would count as a medical visit (cost more), not a routine visit. (My insurance allows me to have routine check up once a year without co-pay.) And because of their dishonest, I had to pay that co-pay!! I tired talking to the office but staff was rude!
I had been going to Gilbert Family Med for several years. Last June I went in for my routine bloodwork for cholesterol. I was told the meds were working and when I needed a renewal just call them up. I called in July only to be told that I had to come in for bloodwork! I explained the last conversation and they denied telling me that. They finally refilled it after making me go without it for 2 weeks.
Fast forward to October. I was told I needed blood work again to get a new prescription. I went in and had blood drawn. 2 days later got a call telling me how great my numbers were. They asked if I needed a renewed prescription. I told them I was good until next month. They said call them when I was ready. I called in when I was out. They again denied the request. I explained my conversation again that I had with them in October and even gave her my numbers. She said I don't know who you talked to but we wouldn't have told you not to come in. She said we didn't give you any results over the phone either. I asked her how I knew my levels then? No explanation from her. She said if I don't come in they won't renew. I told them to quit screwing with my health. She again said "When can I schedule you?" I told her never because if they can't keep records straight what else would they screw up? They also tried to keep an overpaid co pay. She said I could use it toward this visit. They also refused to send my records to my new doctor until I called them 4 times. It took them 3 weeks to honor the request! Stay away from this office. Record keeping sucks!
1 out of 1 people found this review helpful.
Dr. Ginsberg is hands down the Best Family Dr. We have Ever had! He's treated my whole family as though we were family! Very kind, thorough & attentive. Dedicated, intelligent and leaves no stone unturned. We feel he is an asset to the feild of medicine as very few physicians seem to actually "care" about you as a person . In most medical offices you are just one of may patients with a 15 min. Appointment for whatever reason corralled in & out like cattle. @ Gilbert Family Medicine whether we see Dr. Ginsberg or Ginnie, our concerns are addressed , they listen completely, they CARE for us and make sure we are all healthy..just can't say enough great things about EVERYONE there..even the Nurses are the BEST! I've never had a physician & staff so genuine caring & kind and just pray they never move or retire as I know we've found the Diamond in the Rough with the folks @ GFM ! In short, hands down, you won't find a better Dr. & staff anywhere else! Thank You all @ Gilbert Family Medicine!!!! We give you the biggest Gold Star, an A++++, Two Thumbs up, Genuine Excellence! Its not where to begin on the great things we can say..its where can we end an infanant list of wonderful things to say!
I have been going to see Dr. G for just over 4 years now. I have NEVER waited more than 5 minutes in the Lobby and usually less than 10 min in the exam room to be seen. This Dr. is thorough and kind, but honest. I referred a co-worker one time and after her first visit she came out almost crying, when I asked why she said "He looked me in the eye, and he treated me like a person". That's Dr. G, he does care, and his staff cares, not just about your symptoms or illness, but about you as a whole person. I recommend Dr. Ginsberg and Gilbert Family Medicine to EVERYONE I know.
When I first started working here in AZ and got insurance from work, I had to pick out a primary care physician and decided to go with this Doctor. The few times I've gone, they have always been attentive and the Doctor was as well. The only drawback is that their appointment book seems to be full all the time, so I have to resort to using Emergency Care sometimes.
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