Richard A. Ballard, OD

★★☆☆☆
Mon 9am-4pm Tue 9am-7pm Wed 9am-6pm Thu 9am-6pm Fri 9am-5pm Saturday by appointment only
36.0398 -86.7402
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615-865-0504

15537 Old Hickory Boulevard

Nashville, TN

37211

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I went to this optometrist because I was having headaches and blurred vision and my opthamologist is in KY and it's a long drive from Murfreesboro, TN, so I was trying to find a reputable eye Dr. closer to home. A coworker had referred Ballard Vision. What a mistake. My contact prescription was +6.00 in both eyes. My left eye is much weaker because I suffer from amblyopia, or a "lazy eye" and the script was +6.00. I thought maybe my eyesight had gotten worse and that I needed a stronger script. Dr. Ballard (which he isn't a "Dr." at all. He is an optometrist, not a medical Dr. which is an opthamologist.) does his eye exam and then puts me in the prescription of contacts based on his eval. I could tell immediately that something was wrong because my vision was much worse. I asked him what strength I was wearing and I had a +5.25 in my left eye and a +5.75 in my right. I told him that I didn't feel like this was correct but he assured me that this is what his exam came up with and that there is an "adjustment period" with all new scripts. I thought okay, he's the Dr. so I'll go with it. I pay for my exam, which was much more than I expected, and then start to leave. While standing there at the checkout counter, not being able to see and knowing that I've never had such a low script for my left eye I ask to speak to the Dr. and I tell him that he needs to re-check my eyes because I'm just not comfortable. He does so and during his second exam he says, "That's really weird, you're now showing a different number." Yeah, I'm sure I am. I tried to tell you, is what I'm thinking. He eventually changes both contacts to a +5.75 and I leave. I find out later that after visiting my PCP that I had a severe sinus infection that was causing the headaches and vision problems. It wasn't my contacts at all. This optometrist doesn't know what he's doing. I have another co-worker that visited him and had a very similar experience. Please don't trust your vision to this guy. I will continue to drive to KY to the guy I've gone to for almost 30 yrs. I'm just worried about when he retires.

1
★☆☆☆☆

I went to this optometrist because I was having headaches and blurred vision and my opthamologist is in KY and it's a long drive from Murfreesboro, TN, so I was trying to find a reputable eye Dr. closer to home. A coworker had referred Ballard Vision. What a mistake. My contact prescription was +6.00 in both eyes. My left eye is much weaker because I suffer from amblyopia, or a "lazy eye" and the script was +6.00. I thought maybe my eyesight had gotten worse and that I needed a stronger script. Dr. Ballard (which he isn't a "Dr." at all. He is an optometrist, not a medical Dr. which is an opthamologist.) does his eye exam and then puts me in the prescription of contacts based on his eval. I could tell immediately that something was wrong because my vision was much worse. I asked him what strength I was wearing and I had a +5.25 in my left eye and a +5.75 in my right. I told him that I didn't feel like this was correct but he assured me that this is what his exam came up with and that there is an "adjustment period" with all new scripts. I thought okay, he's the Dr. so I'll go with it. I pay for my exam, which was much more than I expected, and then start to leave. While standing there at the checkout counter, not being able to see and knowing that I've never had such a low script for my left eye I ask to speak to the Dr. and I tell him that he needs to re-check my eyes because I'm just not comfortable. He does so and during his second exam he says, "That's really weird, you're now showing a different number." Yeah, I'm sure I am. I tried to tell you, is what I'm thinking. He eventually changes both contacts to a +5.75 and I leave. I find out later that after visiting my PCP that I had a severe sinus infection that was causing the headaches and vision problems. It wasn't my contacts at all. This optometrist doesn't know what he's doing. I have another co-worker that visited him and had a very similar experience. Please don't trust your vision to this guy. I will continue to drive to KY to the guy I've gone to for almost 30 yrs. I'm just worried about when he retires.

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I was looking for an Optometrist and it was a such a great experience I had to put the word out. Dr. Ballard took the time to really find out what issues I was having. I recommend this Nashville Optometrist to all my neighbors and family

5
★★★★★

I was looking for an Optometrist and it was a such a great experience I had to put the word out. Dr. Ballard took the time to really find out what issues I was having. I recommend this Nashville Optometrist to all my neighbors and family

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1 out of 1 people found this review helpful.

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.

The basics are that while I did really like Dr. Ballard I had an overall horrible experience. Upon my first visit I was told that I could not use my vision plan $ allotment on my exam and contacts, but that I had use it on contacts alone because that is how they used the plan there. They also told me they could match prices on contacts. A call to my vision plan said otherwise and they put in a call to the office. Back I went a week later to pick up my contacts. I had ordered one box knowing I just wanted to use up the rest of my plan $ and never go back there again. They tried to push a full years supply on me (@ $75 a box) and I told them no, that I could get them through 1800contacts for a mere $49 a box! They refused to match this price unless I bought a year's supply. I was so aggrivated that once again they were trying to get more $ from me! Because of this I decided to order my glasses elsewhere as well. Turns out after paying $170 for two pairs of glasses, the prescription is off!!!! I called Dr. Ballard's office and was once again met with an unfriendly staff who said they could recheck my prescription but that since I'd bought them elsewhere there was just nothing they could do about the $ I'd spent.
I've recently emailed my vision plan about this whole experience. Like I said, Dr. Ballard is as nice as can be, but it's not worth going through the staff to get to him!!!!

1
★☆☆☆☆

The basics are that while I did really like Dr. Ballard I had an overall horrible experience. Upon my first visit I was told that I could not use my vision plan $ allotment on my exam and contacts, but that I had use it on contacts alone because that is how they used the plan there. They also told me they could match prices on contacts. A call to my vision plan said otherwise and they put in a call to the office. Back I went a week later to pick up my contacts. I had ordered one box knowing I just wanted to use up the rest of my plan $ and never go back there again. They tried to push a full years supply on me (@ $75 a box) and I told them no, that I could get them through 1800contacts for a mere $49 a box! They refused to match this price unless I bought a year's supply. I was so aggrivated that once again they were trying to get more $ from me! Because of this I decided to order my glasses elsewhere as well. Turns out after paying $170 for two pairs of glasses, the prescription is off!!!! I called Dr. Ballard's office and was once again met with an unfriendly staff who said they could recheck my prescription but that since I'd bought them elsewhere there was just nothing they could do about the $ I'd spent.
I've recently emailed my vision plan about this whole experience. Like I said, Dr. Ballard is as nice as can be, but it's not worth going through the staff to get to him!!!!

Pros: great dr

Cons: office staff

.

i feel like i need to put a review here after seeing several negative ones. i have been a patient here for several years now and i have NEVER had an issue. Dr. Ballard is extremely friendly and will take the time to hear you and your concerns. i have found the staff to be extremely helpful and knowledgeable. also, someone mentioned that they were given a test that was not covered by their insurance but were not asked before hand wether they wanted it-every time i go in there i have to sign a form telling me that the doctor would like this test to be done but that it will be out of my pocket. i usually don't do it and they never hassle me about it. i have also had friends go here too and they all were very happy with their experience. one more thing- it may not bee a huge place but they have the best frames.

5
★★★★★

i feel like i need to put a review here after seeing several negative ones. i have been a patient here for several years now and i have NEVER had an issue. Dr. Ballard is extremely friendly and will take the time to hear you and your concerns. i have found the staff to be extremely helpful and knowledgeable. also, someone mentioned that they were given a test that was not covered by their insurance but were not asked before hand wether they wanted it-every time i go in there i have to sign a form telling me that the doctor would like this test to be done but that it will be out of my pocket. i usually don't do it and they never hassle me about it. i have also had friends go here too and they all were very happy with their experience. one more thing- it may not bee a huge place but they have the best frames.

Pros: great doc, friendly staff, great selection of frames

Cons: not always a parking spot outside of building

.

I?ve worked in the area for 11 years and in that time my eye glasses have broken twice. Both times, these guys fixed them, good as new, for FREE! There were no pushy sales to by a new pair just helpful & fast service. I plan to give them my business in the future.

5
★★★★★

I?ve worked in the area for 11 years and in that time my eye glasses have broken twice. Both times, these guys fixed them, good as new, for FREE! There were no pushy sales to by a new pair just helpful & fast service. I plan to give them my business in the future.

.

I went into Dr Ballard's office with the express condition that my new vision insurance limited what I could spend and not wanting to have a large out of pocket expense, surprising. I was given tests that were not covered by insurance without knowledge or choice; some retinal photo for $45 that is refused by insurance.

In conversation with Dr Ballard I mentioned, again, my desire to keep expenses low and he told me my new contact brand would come to $20 per year after my insurance. When I returned for a recheck before ordering this new brand I was told "He doesn't know anything about our billing or prices" when faced with another $130 bill or only a 6 month supply.

I'd done my research and found the same brand on contactlensking com, with 1800contacts com matching prices, free shipping and beating it by 2%. Dr Ballard himself told me "They must get their contacts from some black market since they are lower than cost". The office staff said they couldn't match that price but offered to drop their price to $50 per box, still $18 per box higher than the online price I'd found. I said thank you but no I would order online and asked for a prescription.

When I ordered I had to pay out of pocket for reimbursement only to find that Dr Ballard's office had charged my vision insurance anyway, despite telling me they would either not charge or reverse the charges and had already received a check! I called the vision insurance, EyeMed who are all very pleasant and gave me everything I would need to get reimbursed and told me when to expect a check or to call back, 10-14 days.

In closing I never had issue with Dr Ballard matching prices or the office experience until changing my prescription to something with a higher cost. My suggestion is this, go in for an exam but get your glasses or contacts somewhere else; Unless, of course, you would prefer to pay nearly double for your vision products.

2
★★☆☆☆

I went into Dr Ballard's office with the express condition that my new vision insurance limited what I could spend and not wanting to have a large out of pocket expense, surprising. I was given tests that were not covered by insurance without knowledge or choice; some retinal photo for $45 that is refused by insurance.

In conversation with Dr Ballard I mentioned, again, my desire to keep expenses low and he told me my new contact brand would come to $20 per year after my insurance. When I returned for a recheck before ordering this new brand I was told "He doesn't know anything about our billing or prices" when faced with another $130 bill or only a 6 month supply.

I'd done my research and found the same brand on contactlensking com, with 1800contacts com matching prices, free shipping and beating it by 2%. Dr Ballard himself told me "They must get their contacts from some black market since they are lower than cost". The office staff said they couldn't match that price but offered to drop their price to $50 per box, still $18 per box higher than the online price I'd found. I said thank you but no I would order online and asked for a prescription.

When I ordered I had to pay out of pocket for reimbursement only to find that Dr Ballard's office had charged my vision insurance anyway, despite telling me they would either not charge or reverse the charges and had already received a check! I called the vision insurance, EyeMed who are all very pleasant and gave me everything I would need to get reimbursed and told me when to expect a check or to call back, 10-14 days.

In closing I never had issue with Dr Ballard matching prices or the office experience until changing my prescription to something with a higher cost. My suggestion is this, go in for an exam but get your glasses or contacts somewhere else; Unless, of course, you would prefer to pay nearly double for your vision products.

Pros: Convenient, great doctor care

Cons: Refusal to match online prices, bills you for procedures you are not told would be billable, bills insurance for services not rendered.

.

Dr. Ballard is the best eye doctor I have been to in a long time. He spent alot of time with me and I did not feel rushed at all like alot of places. They have a friendly staff and alot of designer glasses to choose from. I will definatley be back! I wear contacts and it has been hard to get the presciption right in the past but I am seeing great now!

5
★★★★★

Dr. Ballard is the best eye doctor I have been to in a long time. He spent alot of time with me and I did not feel rushed at all like alot of places. They have a friendly staff and alot of designer glasses to choose from. I will definatley be back! I wear contacts and it has been hard to get the presciption right in the past but I am seeing great now!

Pros: Parking, no wait

Cons: None

.

My experience started off very well. I know the Dr. from another venue, so felt like I could tell him what I was looking for in prescription glasses. I couldn't have been more wrong. I told them repeatedly NO bifocals. My line is sight for close up is too high for them. My monitors are above eye level, as well as everything I work with. I put a HUGE emphasis on this with everyone in the office. There response was, "that's ok, we can do them without bifocals." I return to get my prescription, only to find that short distances they were extremely fuzzy. I couldn't work on my computers, I couldn't work on my job with them. I couldn't even sit in my livingroom and watch television with them on. I thought it was the newness of them at first, but it got no better. Two days later I contacted them and told them something was wrong, explained my circumstances, and their reply was, "well you need a bifocal". "We did your prescription 20/20 for distance vision. Yeah, I can read the fine print 50 yds away, but I can't see the computer screen to work on graphics. I have since gone back to my old glasses (10 yr old prescription) so that I can see to work. This is horrible. They charged my insurance, not to count that I paid triple digits out of my own pocket for something that is totally unusable to me. My money has more value to me then to just "throw it away" and if I did choose too, I could find much better resources to give it too.

THIS IS TOTALLY UNACCEPTABLE!!!!!!!!

1
★☆☆☆☆

My experience started off very well. I know the Dr. from another venue, so felt like I could tell him what I was looking for in prescription glasses. I couldn't have been more wrong. I told them repeatedly NO bifocals. My line is sight for close up is too high for them. My monitors are above eye level, as well as everything I work with. I put a HUGE emphasis on this with everyone in the office. There response was, "that's ok, we can do them without bifocals." I return to get my prescription, only to find that short distances they were extremely fuzzy. I couldn't work on my computers, I couldn't work on my job with them. I couldn't even sit in my livingroom and watch television with them on. I thought it was the newness of them at first, but it got no better. Two days later I contacted them and told them something was wrong, explained my circumstances, and their reply was, "well you need a bifocal". "We did your prescription 20/20 for distance vision. Yeah, I can read the fine print 50 yds away, but I can't see the computer screen to work on graphics. I have since gone back to my old glasses (10 yr old prescription) so that I can see to work. This is horrible. They charged my insurance, not to count that I paid triple digits out of my own pocket for something that is totally unusable to me. My money has more value to me then to just "throw it away" and if I did choose too, I could find much better resources to give it too.

THIS IS TOTALLY UNACCEPTABLE!!!!!!!!

.

My experience started off very well. I know the Dr. from another venue, so felt like I could tell him what I was looking for in prescription glasses. I couldn't have been more wrong. I told them repeatedly NO bifocals. My line is sight for close up is too high for them. My monitors are above eye level, as well as everything I work with. I put a HUGE emphasis on this with everyone in the office. There response was, "that's ok, we can do them without bifocals." I return to get my prescription, only to find that short distances they were extremely fuzzy. I couldn't work on my computers, I couldn't work on my job with them. I couldn't even sit in my livingroom and watch television with them on. I thought it was the newness of them at first, but it got no better. Two days later I contacted them and told them something was wrong, explained my circumstances, and their reply was, "well you need a bifocal". "We did your prescription 20/20 for distance vision. Yeah, I can read the fine print 50 yds away, but I can't see the computer screen to work on graphics. I have since gone back to my old glasses (10 yr old prescription) so that I can see to work. This is horrible. They charged my insurance, not to count that I paid triple digits out of my own pocket for something that is totally unusable to me. My money has more value to me then to just "throw it away" and if I did choose too, I could find much better resources to give it too. THIS IS TOTALLY UNACCEPTABLE!!!!!!!!

1
★☆☆☆☆

My experience started off very well. I know the Dr. from another venue, so felt like I could tell him what I was looking for in prescription glasses. I couldn't have been more wrong. I told them repeatedly NO bifocals. My line is sight for close up is too high for them. My monitors are above eye level, as well as everything I work with. I put a HUGE emphasis on this with everyone in the office. There response was, "that's ok, we can do them without bifocals." I return to get my prescription, only to find that short distances they were extremely fuzzy. I couldn't work on my computers, I couldn't work on my job with them. I couldn't even sit in my livingroom and watch television with them on. I thought it was the newness of them at first, but it got no better. Two days later I contacted them and told them something was wrong, explained my circumstances, and their reply was, "well you need a bifocal". "We did your prescription 20/20 for distance vision. Yeah, I can read the fine print 50 yds away, but I can't see the computer screen to work on graphics. I have since gone back to my old glasses (10 yr old prescription) so that I can see to work. This is horrible. They charged my insurance, not to count that I paid triple digits out of my own pocket for something that is totally unusable to me. My money has more value to me then to just "throw it away" and if I did choose too, I could find much better resources to give it too. THIS IS TOTALLY UNACCEPTABLE!!!!!!!!

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