Rosemary A Bates Pa

★★★★☆
33.0592 -96.7728
Map and Directions to

972-943-8597

6300 Stonewood Dr Ste 302

Plano, TX

75024

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About Rosemary A Bates Pa

Board Certified
Yes
Years Of Experience
19
Additional Languages
Gender
Female
School
University Of Texas Southwestern Med Center/dallas
Clean Record
Yes
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Reviews 1 - 17 of 17.
.

I had to wait a month for a new patient appointment. When I got there, I was only allowed to see the PA. Even that took a month to schedule an appointment! Blood work was ordered. I asked the PA a few times if they are going to call me when the results come back because I need a refill on my meds. She was like yes we will call you. And she said for me to schedule another appointment in 2 months to come see the REAL doctor. It is not like they are so busy. As I was waiting to get my blood work done, the staffs were all hanging out in the hallway talking.

After 2 weeks, I called and asked the nurse about the test. She was rude and said the doctor hasn't EVEN look at the results YET. I went to pick up the test result after talking to the rude nurse. They received the results back the day after it was submitted. The results had some abnormal values. You would think that they would be concern. I gave them another day to see if anyone would call to follow up. Of course nobody called so I called to cancel my appointment and told them what I thought of them and will never ever return. The receptionist was just as rude and uncaring. A few minutes later, I assumed it was the office manager calling to apologize and start to tell me what SHE thought the test result means. And claimed that my files was mistakingly refiled so they never go to the test result and it was an oversight. Can you imagine if I had a real illness. They just forgot! or misfiled my folder! Good luck, hope you are not too ill if you are are patient.

1
★☆☆☆☆

I had to wait a month for a new patient appointment. When I got there, I was only allowed to see the PA. Even that took a month to schedule an appointment! Blood work was ordered. I asked the PA a few times if they are going to call me when the results come back because I need a refill on my meds. She was like yes we will call you. And she said for me to schedule another appointment in 2 months to come see the REAL doctor. It is not like they are so busy. As I was waiting to get my blood work done, the staffs were all hanging out in the hallway talking.

After 2 weeks, I called and asked the nurse about the test. She was rude and said the doctor hasn't EVEN look at the results YET. I went to pick up the test result after talking to the rude nurse. They received the results back the day after it was submitted. The results had some abnormal values. You would think that they would be concern. I gave them another day to see if anyone would call to follow up. Of course nobody called so I called to cancel my appointment and told them what I thought of them and will never ever return. The receptionist was just as rude and uncaring. A few minutes later, I assumed it was the office manager calling to apologize and start to tell me what SHE thought the test result means. And claimed that my files was mistakingly refiled so they never go to the test result and it was an oversight. Can you imagine if I had a real illness. They just forgot! or misfiled my folder! Good luck, hope you are not too ill if you are are patient.

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The office management is rude, rigid, and strigent especially when dealing with HMOs. They have the attitude, they aren't really willing to work with you much even if your insurance is wrong and don't have them as the PCP by accident. I was very disappointed in their office management. they showed they cared more about their bottom line than me as a patient. Also, I must leave messages and play phone tag every time I need to set up an appointment, get a referral, or even get information needed for a procedure. There is no option in their phone message to allow you to be forwarded directly to someone. Very impersonal and frustrating when you need something in a timely manner.

1
★☆☆☆☆

The office management is rude, rigid, and strigent especially when dealing with HMOs. They have the attitude, they aren't really willing to work with you much even if your insurance is wrong and don't have them as the PCP by accident. I was very disappointed in their office management. they showed they cared more about their bottom line than me as a patient. Also, I must leave messages and play phone tag every time I need to set up an appointment, get a referral, or even get information needed for a procedure. There is no option in their phone message to allow you to be forwarded directly to someone. Very impersonal and frustrating when you need something in a timely manner.

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.

I love Dr Bates! And, I love the PA's as well. I have never been mistreated at this office. In fact, I consider these folks a part of my family.

I was one of Dr Bates first patients when she first opened her office across from Medical Center Plano. In 2000 Dr Bates walked with me, through blood clots, both in the legs and the lung. She has ALWAYS taken the time to sit down with me and thoroughly discuss issues or needed yearly physicals. She has never hurried me or belittled me in any manner.

I have had Dr Bates call other attending physicians for clarification and concerns and she has promptly called me from her own cell phone after hours to follow up.

I don't think a person could ask for me and I have truly appreciated her friendly, fun and encouraging demeanor since 2000.

5
★★★★★

I love Dr Bates! And, I love the PA's as well. I have never been mistreated at this office. In fact, I consider these folks a part of my family.

I was one of Dr Bates first patients when she first opened her office across from Medical Center Plano. In 2000 Dr Bates walked with me, through blood clots, both in the legs and the lung. She has ALWAYS taken the time to sit down with me and thoroughly discuss issues or needed yearly physicals. She has never hurried me or belittled me in any manner.

I have had Dr Bates call other attending physicians for clarification and concerns and she has promptly called me from her own cell phone after hours to follow up.

I don't think a person could ask for me and I have truly appreciated her friendly, fun and encouraging demeanor since 2000.

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.

Trying to see Dr.Bates these days is like trying to hit the lottery which really is not worth it anymore.I have seen her a few times and would say she is your average doc.But trying to see her is the problem.The past 3 times I have tried to see her the staff would say she is either sick(although I see her in the office), she had an emergency, or she is just to backed up to see me.And then they offer you the nurse practioner instead.Not sure if this is a racial issue or maybe she has priority patients these days(as others who have arrived after me have been called in before me) but I will not drive another 45 min to see her again(besides the 45 min of waiting time) especially when there is no gaurantee I will get to see her anyway! Will find me a local doc instead.

2
★★☆☆☆

Trying to see Dr.Bates these days is like trying to hit the lottery which really is not worth it anymore.I have seen her a few times and would say she is your average doc.But trying to see her is the problem.The past 3 times I have tried to see her the staff would say she is either sick(although I see her in the office), she had an emergency, or she is just to backed up to see me.And then they offer you the nurse practioner instead.Not sure if this is a racial issue or maybe she has priority patients these days(as others who have arrived after me have been called in before me) but I will not drive another 45 min to see her again(besides the 45 min of waiting time) especially when there is no gaurantee I will get to see her anyway! Will find me a local doc instead.

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.

Ok Dr. Bates has been my doctor for over 5 years. She is a great
diagnostician. She has helped me when other doctors failed to come up with answers. She is extremely detailed in every way from patient and family history to prognosis. I have referd her to my parents and wife which love her.

These bad reviews are misleading probably written by hypocontratics and other head cases. Ask anyone in Medicine and they will tell you they get crazy patients every now and then.

Its also nice that the Dr Bates is attractive to look at. :)

4
★★★★☆

Ok Dr. Bates has been my doctor for over 5 years. She is a great
diagnostician. She has helped me when other doctors failed to come up with answers. She is extremely detailed in every way from patient and family history to prognosis. I have referd her to my parents and wife which love her.

These bad reviews are misleading probably written by hypocontratics and other head cases. Ask anyone in Medicine and they will tell you they get crazy patients every now and then.

Its also nice that the Dr Bates is attractive to look at. :)

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.

I think the people writting the negative reviews are hoaxes because Dr. Bates is an amazing doctor and goes above and beyond her duties to show that she cares. If I were in her office and heard a patient say such horrible things about her I'd be the first to kick them out for her. She doesn't deserve the rude patients!

5
★★★★★

I think the people writting the negative reviews are hoaxes because Dr. Bates is an amazing doctor and goes above and beyond her duties to show that she cares. If I were in her office and heard a patient say such horrible things about her I'd be the first to kick them out for her. She doesn't deserve the rude patients!

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.

For years I had stomach pain in my lower left abdomen. It would be bad in the morning; to the point I wanted to vomit. Several doctors had looked me over and had helped me, but they were treating the symptoms, not the root cause. I also begin to have anxiety attacks, and got to where I would not fly, became quite compulsive and obsessive, began hoarding items. I didn't know what was wrong with me.

She diagnosed me with general anxiety disorder and panic disorder. I had inherited it from my Mother's side of the family. She put me on several different medicines, until we found one that worked perfectly.

Now I am normal again. My stomach does not hurt anymore, nor do I have panic attacks and such anymore. I can fly anywhere now and it does not bother me.

She saved my life; i.e. she literally gave me back my life!

I highly recommend Dr. Bates; she is one of the best things that ever happened to me!

5
★★★★★

For years I had stomach pain in my lower left abdomen. It would be bad in the morning; to the point I wanted to vomit. Several doctors had looked me over and had helped me, but they were treating the symptoms, not the root cause. I also begin to have anxiety attacks, and got to where I would not fly, became quite compulsive and obsessive, began hoarding items. I didn't know what was wrong with me.

She diagnosed me with general anxiety disorder and panic disorder. I had inherited it from my Mother's side of the family. She put me on several different medicines, until we found one that worked perfectly.

Now I am normal again. My stomach does not hurt anymore, nor do I have panic attacks and such anymore. I can fly anywhere now and it does not bother me.

She saved my life; i.e. she literally gave me back my life!

I highly recommend Dr. Bates; she is one of the best things that ever happened to me!

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.

I had been advised to that Dr. Bates was a wonderful Doctor and decided to make an appointment with her about my digestive matters!I found that her staff was certainly polite and decent.However, I did not like dealing with the Doctor and had a very difficult time expressing to her about how very ill I truly was at this time! I had the impression that she thought that this was something to be taken lightly and sort of made a joke out of these matters! Meanwhile, who the heck is paying her for her services! I certainly don't think that when I have migraine headaches, extreme body aches, and other digestive matters that this is something to laugh about!What I should have done is walked out of the exam room and demanded a refund for her treating me with such disrespect! I ended up telling her that I was not going to be making her rich and vowed never to go back there again!I am ashamed that I did not find out from conducting more research and doing more patient interviews more information about her services!I wasted my hard earned money on going to her practice and will not ever return!J.M.

1
★☆☆☆☆

I had been advised to that Dr. Bates was a wonderful Doctor and decided to make an appointment with her about my digestive matters!I found that her staff was certainly polite and decent.However, I did not like dealing with the Doctor and had a very difficult time expressing to her about how very ill I truly was at this time! I had the impression that she thought that this was something to be taken lightly and sort of made a joke out of these matters! Meanwhile, who the heck is paying her for her services! I certainly don't think that when I have migraine headaches, extreme body aches, and other digestive matters that this is something to laugh about!What I should have done is walked out of the exam room and demanded a refund for her treating me with such disrespect! I ended up telling her that I was not going to be making her rich and vowed never to go back there again!I am ashamed that I did not find out from conducting more research and doing more patient interviews more information about her services!I wasted my hard earned money on going to her practice and will not ever return!J.M.

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.

I'm not sure that S.M. went to the right Dr. Bates, if that's the experience she had. I've been going to Dr. Bates for over a yr - and haven't any problems at all - and thoroughly enjoy her staff & her. Since I have to schedule a late day appt, they often run late, but that's to be expected since they take in the current patients if they call in with a cold or flu & try to see them the same day. As for seeing the nurse practitioner, yes, my first visit was exclusively with the nurse practitioner, but since then, Dr. Bates has been the one that I've dealt with primarily. Her staff has always been outstanding and kind. Dr. Bates is very blunt during the discussions and makes sure you understand everything about your diagnosis and condition. She's the best doctor I've ever been to and I will not change unless she retires or I move from the metroplex.

5
★★★★★

I'm not sure that S.M. went to the right Dr. Bates, if that's the experience she had. I've been going to Dr. Bates for over a yr - and haven't any problems at all - and thoroughly enjoy her staff & her. Since I have to schedule a late day appt, they often run late, but that's to be expected since they take in the current patients if they call in with a cold or flu & try to see them the same day. As for seeing the nurse practitioner, yes, my first visit was exclusively with the nurse practitioner, but since then, Dr. Bates has been the one that I've dealt with primarily. Her staff has always been outstanding and kind. Dr. Bates is very blunt during the discussions and makes sure you understand everything about your diagnosis and condition. She's the best doctor I've ever been to and I will not change unless she retires or I move from the metroplex.

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.

I am so sorry the previous patient, S M, felt disregarded by the office staff. As a patient of Dr. Bates I find her and her office staff to be "terrific." It's as simple as that!!!!!

5
★★★★★

I am so sorry the previous patient, S M, felt disregarded by the office staff. As a patient of Dr. Bates I find her and her office staff to be "terrific." It's as simple as that!!!!!

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A recent new patient visit to Dr Bates office compelled me to write this review. After reading a couple positive reviews here I scheduled with Dr Bates. But now I wonder if they are legitimate reviews. After waiting an extended time to get into see Dr Bates as a new patient, I was so disappointed to find her office staff extremely rude. I didn't feel welcomed and was immediately put on edge by the front staff and office mgr sitting behind the desk. When checking out after my appt the girl doing this job was equally rude and detached, choosing to gossip with others as I tried to schedule a time to return. It was a very unprofessional, uncomfortable environment with the staff acting standoffish, rude and disrespectful like I was putting them out by being there. I don't get it. I also should mention that the Dr only works 4 days a week and it's hard to see her. It appears that you mostly see the nurse practitioner when you come in. I never got to see the Dr and even when my test results were not good the dr never called but had a staff member call- after I had to call first to get the results. Then to review my results I couldn't get an appt for 2+ WEEKS and it was unclear if I would even see the doctor then. I won't be returning to Dr Bates. Based on her lack of involvement with me as a patient and her terrible staff, I'm sure she won't miss me as a patient anyway. If you're in the market for a new doctor you may want to save yourself the time and frustration and pass on Dr Bates. I wish I had!

1
★☆☆☆☆

A recent new patient visit to Dr Bates office compelled me to write this review. After reading a couple positive reviews here I scheduled with Dr Bates. But now I wonder if they are legitimate reviews. After waiting an extended time to get into see Dr Bates as a new patient, I was so disappointed to find her office staff extremely rude. I didn't feel welcomed and was immediately put on edge by the front staff and office mgr sitting behind the desk. When checking out after my appt the girl doing this job was equally rude and detached, choosing to gossip with others as I tried to schedule a time to return. It was a very unprofessional, uncomfortable environment with the staff acting standoffish, rude and disrespectful like I was putting them out by being there. I don't get it. I also should mention that the Dr only works 4 days a week and it's hard to see her. It appears that you mostly see the nurse practitioner when you come in. I never got to see the Dr and even when my test results were not good the dr never called but had a staff member call- after I had to call first to get the results. Then to review my results I couldn't get an appt for 2+ WEEKS and it was unclear if I would even see the doctor then. I won't be returning to Dr Bates. Based on her lack of involvement with me as a patient and her terrible staff, I'm sure she won't miss me as a patient anyway. If you're in the market for a new doctor you may want to save yourself the time and frustration and pass on Dr Bates. I wish I had!

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.

Dr. Bates is the best doctor. She is thorough and compassionate. Our family has been patients of Dr. Bates since she started her practice. She saved my husband from cancer with an early diagnosis. I cannot praise her, her office staff or nurses enough.

5
★★★★★

Dr. Bates is the best doctor. She is thorough and compassionate. Our family has been patients of Dr. Bates since she started her practice. She saved my husband from cancer with an early diagnosis. I cannot praise her, her office staff or nurses enough.

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.

I was treated disrepectfully by the receptionist and office manager. I chose to leave rather than dealing with these 2 women again. I cannot say whether the doctor is good or not, but she should be aware of issues with her staff.

1
★☆☆☆☆

I was treated disrepectfully by the receptionist and office manager. I chose to leave rather than dealing with these 2 women again. I cannot say whether the doctor is good or not, but she should be aware of issues with her staff.

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I've seen Dr. Bates for several years and she's fabulous. She is extremely thorough and very helpful with anything I need. I like her so much that I've been urging my husband to change from his doctor to Dr. Bates. He's finally doing it! I feel much better (his original doctor completely missed a tumor the size of a grapefruit in his chest - OOPS!!!)

5
★★★★★

I've seen Dr. Bates for several years and she's fabulous. She is extremely thorough and very helpful with anything I need. I like her so much that I've been urging my husband to change from his doctor to Dr. Bates. He's finally doing it! I feel much better (his original doctor completely missed a tumor the size of a grapefruit in his chest - OOPS!!!)

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Dr. Bates is the ***best*** primary care physician I've ever been to. I've seen her for the last six years and she's awesome. She is thorough, informed, and isn't afraid to be completely honest. We've been through various illnesses, operations and possible cancer, but she's always been professional and knowledgable. She is great with my daughter, my husband and me. I wouldn't see any other doctor and I've seen my share in the Dallas area.

5
★★★★★

Dr. Bates is the ***best*** primary care physician I've ever been to. I've seen her for the last six years and she's awesome. She is thorough, informed, and isn't afraid to be completely honest. We've been through various illnesses, operations and possible cancer, but she's always been professional and knowledgable. She is great with my daughter, my husband and me. I wouldn't see any other doctor and I've seen my share in the Dallas area.

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0 out of 1 people found this review helpful.

.

Dr. Bates is a very thorough and outstanding Internal Medical Physician. She listens to your problems and uses vast experience to diagnose you. She follows up very well and her office staff is very helpful, friendly and thorough, too.

PROS: Thorough
CONS: None I can think of

5
★★★★★

Dr. Bates is a very thorough and outstanding Internal Medical Physician. She listens to your problems and uses vast experience to diagnose you. She follows up very well and her office staff is very helpful, friendly and thorough, too.

PROS: Thorough
CONS: None I can think of

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0 out of 1 people found this review helpful.

Latest reviews from Citysearch.

.

Her staff is her main problem. I was a patient for over five years. No more, I was treated with very little compassion and zero repect on my last visit back in 2007. The visit was so disturbing I still have trouble with it four years

6
★★★★★

Her staff is her main problem. I was a patient for over five years. No more, I was treated with very little compassion and zero repect on my last visit back in 2007. The visit was so disturbing I still have trouble with it four years

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Rosemary A Bates Pa's Patient Survey Results

Have you been to this doctor? Take our patient survey.

Do you feel the physician spends an appropriate amount of time with you?

★★★★☆ (14 ratings)

Ease of scheduling urgent appointments when you feel ill

★★★☆☆ (13 ratings)

Once you arrive for a scheduled appointment, how long do you have to wait before you see this physician

10 - 15 min (14 ratings)

Do you trust your physician to make decisions/recommendations that are in your best interests?

★★★★☆ (14 ratings)

Does the physician help you understand your medical condition(s)?

★★★★☆ (14 ratings)

Does the physician listen to you and answer your questions?

★★★★☆ (14 ratings)

Friendliness and courtesy of the office staff

★★★★☆ (14 ratings)

Office environment (cleanliness, comfort, lighting, temperature, location)

★★★★★ (14 ratings)

Would you recommend your physician to family/friends?

★★★☆☆ (14 ratings)
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