Aimee Truong, DMD

★☆☆☆☆

About Aimee Truong, DMD

Categories
  • Dentists

Health & Medical

Health & Medical
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I would never go to this dentist again. I have had the worst experience ever. The staff is very unproffesional.I sent my husband there to get a root canal and a crown, well they never did the crown, for some unknown reason they put a temp. crown and told him he would have to come back to get the perm one at a later date. Needless to say He never went back. Then we got a bill and when I called to find out what it was for because the bill didn't say, I could never get any answers of what the bill was actually for all they could tell me was that out insurance underpayed, which the insurance says they did not, they payed the contracted price and that castle has over charged and charged more than the contracted price which I cn do nothing about because apparently they can charge whatever they want. After I talked to about 4 different people I finally talked to someone in billing which is only one person and she managed to hang up on me. Still till this day I have no answers about what this bill is even for. DO NOT GO TO CASTLE DENTAL IN HUMBLE. VERY UNPROFESSIONAL.

1
★☆☆☆☆

I would never go to this dentist again. I have had the worst experience ever. The staff is very unproffesional.I sent my husband there to get a root canal and a crown, well they never did the crown, for some unknown reason they put a temp. crown and told him he would have to come back to get the perm one at a later date. Needless to say He never went back. Then we got a bill and when I called to find out what it was for because the bill didn't say, I could never get any answers of what the bill was actually for all they could tell me was that out insurance underpayed, which the insurance says they did not, they payed the contracted price and that castle has over charged and charged more than the contracted price which I cn do nothing about because apparently they can charge whatever they want. After I talked to about 4 different people I finally talked to someone in billing which is only one person and she managed to hang up on me. Still till this day I have no answers about what this bill is even for. DO NOT GO TO CASTLE DENTAL IN HUMBLE. VERY UNPROFESSIONAL.

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Stay away if you can! I had no choice, but to go the office in Humble. I have been getting extensive treatment, but it has taken me months more than expected since the denstist is never on time and they treat 10 people at once. If you have major work done like me you will pay 100's more dollars on travelling and childacre since this office has no regard for the time of its patients. Also they made a mistake in the treatment plan that cost me about $2000...they don't care. I have never exprienced such a lack of respect for a customer in a professional person which makes me question the quality of the dental work I am getting. Do investigate your options before you settle for treatment at this office!

1
★☆☆☆☆

Stay away if you can! I had no choice, but to go the office in Humble. I have been getting extensive treatment, but it has taken me months more than expected since the denstist is never on time and they treat 10 people at once. If you have major work done like me you will pay 100's more dollars on travelling and childacre since this office has no regard for the time of its patients. Also they made a mistake in the treatment plan that cost me about $2000...they don't care. I have never exprienced such a lack of respect for a customer in a professional person which makes me question the quality of the dental work I am getting. Do investigate your options before you settle for treatment at this office!

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I will never go to Castle dental again, I literally had it out with one of the staff members here because she got irritated because it was storming when I went, and my car alarm kept going off. Something I could not at all help, And they acted like I was commiting a crime. Rolling thier eyes and talking about how annoying it was and they would be happy when I was through there. Eventually I had to say my piece and I left there without being seen. I waited there 45 minutes and never met my dentist!! Not recommended. The staff is rude!

2
★★☆☆☆

I will never go to Castle dental again, I literally had it out with one of the staff members here because she got irritated because it was storming when I went, and my car alarm kept going off. Something I could not at all help, And they acted like I was commiting a crime. Rolling thier eyes and talking about how annoying it was and they would be happy when I was through there. Eventually I had to say my piece and I left there without being seen. I waited there 45 minutes and never met my dentist!! Not recommended. The staff is rude!

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On my second visit to Castle with my first visit being so-so, I was so offended and angry I started shaking. My husband and myself had planned six months in advance for our cleaning, making sure we could get a babysitter, time off to come get our teeth cleaned etc etc. We had it scheduled for the same day same time so we could go in one vehicle. The week before we had both received cards in the mail reminding us of our cleaning and checkup. So when we walk in the receptionist who is not a people person said no you only have an exam no cleaning today. I was furious. They made a mistake and I have to pay for it. Then some little weasel guy comes out and said sorry can't fit you in. There was noone there but they were too busy to fit me in when that's how it was supposed to be in the first place. I told him if he couldn't fit me in then they lost a customer because they weren't trying to fix their error. He said oh well I'm sorry. As soon as my husband was finished with his cleaning we left and are not ever going back. Too bad for them because we had two mouths to put in braces this coming year. Their loss.

PROS: nothing
CONS: everything

1
★☆☆☆☆

On my second visit to Castle with my first visit being so-so, I was so offended and angry I started shaking. My husband and myself had planned six months in advance for our cleaning, making sure we could get a babysitter, time off to come get our teeth cleaned etc etc. We had it scheduled for the same day same time so we could go in one vehicle. The week before we had both received cards in the mail reminding us of our cleaning and checkup. So when we walk in the receptionist who is not a people person said no you only have an exam no cleaning today. I was furious. They made a mistake and I have to pay for it. Then some little weasel guy comes out and said sorry can't fit you in. There was noone there but they were too busy to fit me in when that's how it was supposed to be in the first place. I told him if he couldn't fit me in then they lost a customer because they weren't trying to fix their error. He said oh well I'm sorry. As soon as my husband was finished with his cleaning we left and are not ever going back. Too bad for them because we had two mouths to put in braces this coming year. Their loss.

PROS: nothing
CONS: everything

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