American Medical Rental & Supl

★★★☆☆
  • 4358 S Washington St

    Tacoma, WA 98409

    Map & Directions
  • 253-473-3055

Health & Medical

Health & Medical
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2.5 4
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My Dr faxed script for medical equip to American Medical supply on a Monday. I called on Thursday for status and was told they didn??t receive fax. I called my Dr to have refaxed. I called American Med back for status next day on Friday. They claimed they had the fax all along since Monday but it is in processing. I asked to have respiratory therapist call me. No returned call from the therapist. The next week on Tuesday I called American Med they said therapist is out of office for day. Still no returned call from therapist. I called again next day on Thursday and request call from supervisor. At that time I called Care Medical asked if they could call my Dr for script. I received a call back from Care Medical less than 2 hours telling me I could come pick up my equipment.
Barbara from American Med called me and said she didn??t even know why she was calling me. I explained the whole story and she told me Lucas was very backed up. I told her I had already contacted another supplier and all of a sudden she claims she could have the equipment delivered to me right then.
Worse than this I had referred a friend to American Med had a horrific experience and has lost his $100 deductable in the same week!
POOREST Customer Service I have ever received! My next call is going to be to Jessie Jones.

1
★☆☆☆☆

My Dr faxed script for medical equip to American Medical supply on a Monday. I called on Thursday for status and was told they didn??t receive fax. I called my Dr to have refaxed. I called American Med back for status next day on Friday. They claimed they had the fax all along since Monday but it is in processing. I asked to have respiratory therapist call me. No returned call from the therapist. The next week on Tuesday I called American Med they said therapist is out of office for day. Still no returned call from therapist. I called again next day on Thursday and request call from supervisor. At that time I called Care Medical asked if they could call my Dr for script. I received a call back from Care Medical less than 2 hours telling me I could come pick up my equipment.
Barbara from American Med called me and said she didn??t even know why she was calling me. I explained the whole story and she told me Lucas was very backed up. I told her I had already contacted another supplier and all of a sudden she claims she could have the equipment delivered to me right then.
Worse than this I had referred a friend to American Med had a horrific experience and has lost his $100 deductable in the same week!
POOREST Customer Service I have ever received! My next call is going to be to Jessie Jones.

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When I went in to American Medical Rental and Supply in Tacoma, I was aghast at how the staff treated me. Very rude women. One woman told another that she was a "b*&^%" in front of two customers. I've also never received my order and it has been nine months!

1
★☆☆☆☆

When I went in to American Medical Rental and Supply in Tacoma, I was aghast at how the staff treated me. Very rude women. One woman told another that she was a "b*&^%" in front of two customers. I've also never received my order and it has been nine months!

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The staff has always been very kind and prompt in helpin me with my needs. I sometimes have a hard time getting around and they made it very simple to get my new wheel chair. They sent someone out to fit me for it, and than dealt with my insurance company to make sure I got what I needed. And very shortly after I had my new chair. I would recommend them to anyone who is looking for a friendly environment with good service.

4
★★★★☆

The staff has always been very kind and prompt in helpin me with my needs. I sometimes have a hard time getting around and they made it very simple to get my new wheel chair. They sent someone out to fit me for it, and than dealt with my insurance company to make sure I got what I needed. And very shortly after I had my new chair. I would recommend them to anyone who is looking for a friendly environment with good service.

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I pick up medical supplys every month from American Medical Supply. The staff is always freindly and know the regular customers by name. I have to drive about 30 minutes from my home but their service is worth the drive. If they don't have what I need in stock they make sure they can get it from a different store and make arrangements for me to come back at my conveience to pick up the items. They have a large selections and the store is very clean and its easy to get what you need. They take care of billing my insurance and let me know when my prescription is about to run out so that I have time to get it re written.

PROS: Usually have items in stock, friendly staff, clean store,
CONS: about 30 minute drive from my house, could use more locations

4
★★★★☆

I pick up medical supplys every month from American Medical Supply. The staff is always freindly and know the regular customers by name. I have to drive about 30 minutes from my home but their service is worth the drive. If they don't have what I need in stock they make sure they can get it from a different store and make arrangements for me to come back at my conveience to pick up the items. They have a large selections and the store is very clean and its easy to get what you need. They take care of billing my insurance and let me know when my prescription is about to run out so that I have time to get it re written.

PROS: Usually have items in stock, friendly staff, clean store,
CONS: about 30 minute drive from my house, could use more locations

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American Medical Rental & Supl Office Locations:

253-473-3055

4358 S Washington St

Tacoma, WA, WA 98409

Get Directions
253-848-1254

1812 East Main St

Puyallup, WA, WA 98372

Get Directions

More about American Medical Rental & Supl

American Medical has two convenient locations in the greater Tacoma - Puyallup area of Washington State, to serve your needs for medical equipment and supplies. It is a proven fact that patients are happier and progress faster when they can convalesce in the comfort and familiar surroundings of their own home. At American Medical, our objective is to be an active and professional participant in making that fact a reality for you. Our licensed respiratory therapists and trained home care technicians take exceptional pride in the care they deliver. In addition, we are noted for our extensive inventory of home health care products. Together that means the finest in professional home care services, coupled with the highest quality in home medical products. The patient, the family, and the physician alike can always be assured that an American Medical patient is a well cared for patient!

 

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