Angela L. Willis, MD

★★★★☆

About Angela L. Willis, MD

Categories
  • Family Practice Doctors

Health & Medical

Health & Medical
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4.2 5
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I usually don't mind being made to wait for my appointment at this doctor's office. But this one time, my husband is horribly ill, and must be seen at his doctor by 10:30. My appointment was at 9 am, they ran my card at exactly 9:00:35 am for the $25 copay. I told the lady on the window, if they can be prompt coz my husband is horribly ill and I need to be out of there by 10 am. She said she will put a note on my form. I said my husband is sick and we almost got into a wreck on the way there. Instead of showing empathy, Robin replied casually, ":then he shouldn't be driving then." Around 9:20 am, I was still sitting there, so I got to the window again and asked to be seen. They said well your appointment is at 9:30 with Dr Angela Willis, so you cannot be seen now with an attitude and a tone that made me feel like I was not important at all. And I replied, "Don't you need to do other things before she sees me like blood work and weighing me?" I then said that my husband is sick and we need to be at his doctor by 10:30 am. They said sorry you cannot be seen today because you are upset. They blame my being upset for their slow and subpar service. But they were the ones (all 4 people in the office) appeared like they were ganging up on me. Not a single "We apologize for making you wait" was heard from them. Instead they acted like they own your time and that I was the one at fault because God forbid I spoke up to be seen in a timely manner. When I went to Dr Willis, she said no you cannot be seen today. I said "I will stay here until I am seen." To this she replied, "I will call someone and have them take you away." That is a threat from a doctor that I will be taken by the police. So I said okay give me back my copay. Then when I was waiting I said, "You obviously love your staff more than your customers." To this she replied without no empathy or concern for a good-paying client "We are not having this conversation." WHAT A HORRIBLE EXPERIENCE. Dr Angela Willis is more concerned about her staff and her looks than her patients. Never a single apology was heard from them. They think they own your time and that they are too high for an apology. I will never come back to this doctor again.

1
★☆☆☆☆

I usually don't mind being made to wait for my appointment at this doctor's office. But this one time, my husband is horribly ill, and must be seen at his doctor by 10:30. My appointment was at 9 am, they ran my card at exactly 9:00:35 am for the $25 copay. I told the lady on the window, if they can be prompt coz my husband is horribly ill and I need to be out of there by 10 am. She said she will put a note on my form. I said my husband is sick and we almost got into a wreck on the way there. Instead of showing empathy, Robin replied casually, ":then he shouldn't be driving then." Around 9:20 am, I was still sitting there, so I got to the window again and asked to be seen. They said well your appointment is at 9:30 with Dr Angela Willis, so you cannot be seen now with an attitude and a tone that made me feel like I was not important at all. And I replied, "Don't you need to do other things before she sees me like blood work and weighing me?" I then said that my husband is sick and we need to be at his doctor by 10:30 am. They said sorry you cannot be seen today because you are upset. They blame my being upset for their slow and subpar service. But they were the ones (all 4 people in the office) appeared like they were ganging up on me. Not a single "We apologize for making you wait" was heard from them. Instead they acted like they own your time and that I was the one at fault because God forbid I spoke up to be seen in a timely manner. When I went to Dr Willis, she said no you cannot be seen today. I said "I will stay here until I am seen." To this she replied, "I will call someone and have them take you away." That is a threat from a doctor that I will be taken by the police. So I said okay give me back my copay. Then when I was waiting I said, "You obviously love your staff more than your customers." To this she replied without no empathy or concern for a good-paying client "We are not having this conversation." WHAT A HORRIBLE EXPERIENCE. Dr Angela Willis is more concerned about her staff and her looks than her patients. Never a single apology was heard from them. They think they own your time and that they are too high for an apology. I will never come back to this doctor again.

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Dr. Willis saw me as a work-in when I felt terrible the other day. She saw me fairly quickly, even though I was a work-in appointment. She spent an ample amount of time getting the background on my situation and helping treat my current illness. She even went a step beyond to pay attention to things other doctors had overlooked. I appreciated her care and time she took to make sure I understood everything from my diagnosis to the medicines I needed to take. I would recommend her to anyone.

5
★★★★★

Dr. Willis saw me as a work-in when I felt terrible the other day. She saw me fairly quickly, even though I was a work-in appointment. She spent an ample amount of time getting the background on my situation and helping treat my current illness. She even went a step beyond to pay attention to things other doctors had overlooked. I appreciated her care and time she took to make sure I understood everything from my diagnosis to the medicines I needed to take. I would recommend her to anyone.

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1 out of 1 people found this review helpful.

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Dr Willis really cares about her patients. She is the best doctor I have been to. I trust her. She has shown herself knowledgeable about how to treat me.

5
★★★★★

Dr Willis really cares about her patients. She is the best doctor I have been to. I trust her. She has shown herself knowledgeable about how to treat me.

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0 out of 1 people found this review helpful.

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She is the most giving and genuine doctor I have ever known. Actually listens to the patient. Unlike most doctors nowadays...she is actually the medical professional you get to see and not a stand in.

5
★★★★★

She is the most giving and genuine doctor I have ever known. Actually listens to the patient. Unlike most doctors nowadays...she is actually the medical professional you get to see and not a stand in.

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0 out of 1 people found this review helpful.

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Warm, very friendly and caring. Goes the extra mile (or two) for her patients. She is moving her practice to Lenox Village in the summer of 2009. The practice will have a spa feel to it.

5
★★★★★

Warm, very friendly and caring. Goes the extra mile (or two) for her patients. She is moving her practice to Lenox Village in the summer of 2009. The practice will have a spa feel to it.

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