Anna Hughes, OD

★★★☆☆

About Anna Hughes, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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Eye Care Oklahoma

2909 South Telephone Road Oklahoma City, OK

3.0 2
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I should have read the entry dated back in 2011. Obviously nothing has changed with OFFICE STAFF. Dr. Hughes definitely needs to read these reviews in order to save her reputation. The staff is not only RUDE, but uneducated when it comes to insurance policy.

3
★★★☆☆

I should have read the entry dated back in 2011. Obviously nothing has changed with OFFICE STAFF. Dr. Hughes definitely needs to read these reviews in order to save her reputation. The staff is not only RUDE, but uneducated when it comes to insurance policy.

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The doctor is the only friendly person on staff. The technicians and staff don't greet you or smile. The reason I came to this practice was because they had an open appointment on short notice and took my insurance. When they interact with you (with the exception of Dr. Hughes) they do not seem to appreciate your business or put you first (you can hear them chatting and hanging out when you are waiting in the exam rooms or fitting stations etc.). I tried to be friendly and smile when interacting with the technicians, however the courtesy was not returned (on all three occasions). They seemed put out that they have to do anything for me or provide you service. I've been to see them three times just to get contacts as they required me to have multiple visits for "fittings." Also they may be a bit disorganized as they asked me to pay for something I had already paid for .When I pointed this out, they acknowledged the mistake. Additionally, I feel that their prices are on the high side and if I had the time and different insurance I would have continued to see my previous eye doctor (Dr. Gherkin).
A few positives to their office: they were able to accommodate me for an appointment on short notice, the doctor seems knowledgeable and friendly, they are easy to find (off the intersection of 24th and Boyd St.).
In general, due to the lack of hospitable staff, inefficiency, and high prices I would not recommend this practice.

3
★★★☆☆

The doctor is the only friendly person on staff. The technicians and staff don't greet you or smile. The reason I came to this practice was because they had an open appointment on short notice and took my insurance. When they interact with you (with the exception of Dr. Hughes) they do not seem to appreciate your business or put you first (you can hear them chatting and hanging out when you are waiting in the exam rooms or fitting stations etc.). I tried to be friendly and smile when interacting with the technicians, however the courtesy was not returned (on all three occasions). They seemed put out that they have to do anything for me or provide you service. I've been to see them three times just to get contacts as they required me to have multiple visits for "fittings." Also they may be a bit disorganized as they asked me to pay for something I had already paid for .When I pointed this out, they acknowledged the mistake. Additionally, I feel that their prices are on the high side and if I had the time and different insurance I would have continued to see my previous eye doctor (Dr. Gherkin).
A few positives to their office: they were able to accommodate me for an appointment on short notice, the doctor seems knowledgeable and friendly, they are easy to find (off the intersection of 24th and Boyd St.).
In general, due to the lack of hospitable staff, inefficiency, and high prices I would not recommend this practice.

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