Arthur Luk, DDS

★★★☆☆
  • 1600 North Plano Road Suite 2200

    Richardson, TX 75081

    Map & Directions
  • 972-497-9668

About Arthur Luk, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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3.0 2
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My 50 year old SO ended up in the hospital, just trying to get an initial appointment made by this nutcase Arthur Luk!
I would rate 0 or - stars if there was an option.

I had picked this place for my significant other and I, since Luk speaks Chinese which my SO understands best. I was hoping to be a patient with him also since my SO and I have the same insurance. We both have lots of dental problems.

My SO called them in the morning to arrange an appointment as a new patient. She was at a friend's house ready to go to work. They demanded a callback number. She did not know the number of her friend and was about to leave and did not have a cell phone. She was willing to hold or call back shortly, but the front desk argued no callback, no appointment! They hung up on her so she called back and actually got to talk to Luk, who was overly rude to her and hung up. She tried again, but they hung up again. They finally did not answer the phone.

At this point she should have gave up and picked a real dentist who actually wants and cares about new customers (and wants $$, too!)

She decided to visit the office personally an hour later to try to make an appointment. She said the ladies at the front desk were somewhat nice and cooperative at this time. She really wanted to ask Luk some questions in Chinese. When she got his attention, he blew up at her, yelling "You crazy lady from phone this morning! Get out! Get out" in screaming chinese-accented english. Of course, this brought out a lot of confusion and escalated quickly into loud arguements between them. Mainly she wanted to know why they treat people so bad? After too much of that, my SO felt her blood pressure rise uncontrollably (was 190 or so). This never happened to her before. Most likely she feared he would assault her. She began feeling faint, chest pains arose, and got shaky and delerious. Knowing her family has heart problems, she wanted an ambulance. Since she had no cell phone, she tried to use Luk's phone to call 911 but he pushed her away, grabbed the phone and yanked the wire out, screaming "get out! I wont call! You crazy! You crazy!" Luk called the police on his cell, which my SO hoped would happen and she staggered outside to the parking lot to get a good samaritan to call 911. Paramedics and cops arrived at the same time. She was admitted to ER where she was treated her for an anxiety attack. Her blood presure was way above normal, even during elevated anger. If this was a heart attack, it would be much worse, and they would have been the cause. No person or business should deny anyone an emergency call to 911! Nor should this type of tantrum come up!

After being discharged from the hospital as okay, she obtained the police report and will be contacting her lawyer and maybe the newpaper, as Luk will be paying her medical bill. There was NO reason for him to verbally attack people this way and act physical to her, especially a skinny 5' tall Chinese woman! Apparently Luk has some personal problems now, or something....

In this case, any decent dentist would simply say "we are not accepting new patients at this time" and end it. Why all the screaming and yelling?
I am surprised at the good reviews from this guy so far, but he has changed. If you have any problem with him or his service, then this similar thing will most likely happen to you. Get out while you can.

Needless to say, this quack will not have either of our business, nor that of our friends and relatives.

1
★☆☆☆☆

My 50 year old SO ended up in the hospital, just trying to get an initial appointment made by this nutcase Arthur Luk!
I would rate 0 or - stars if there was an option.

I had picked this place for my significant other and I, since Luk speaks Chinese which my SO understands best. I was hoping to be a patient with him also since my SO and I have the same insurance. We both have lots of dental problems.

My SO called them in the morning to arrange an appointment as a new patient. She was at a friend's house ready to go to work. They demanded a callback number. She did not know the number of her friend and was about to leave and did not have a cell phone. She was willing to hold or call back shortly, but the front desk argued no callback, no appointment! They hung up on her so she called back and actually got to talk to Luk, who was overly rude to her and hung up. She tried again, but they hung up again. They finally did not answer the phone.

At this point she should have gave up and picked a real dentist who actually wants and cares about new customers (and wants $$, too!)

She decided to visit the office personally an hour later to try to make an appointment. She said the ladies at the front desk were somewhat nice and cooperative at this time. She really wanted to ask Luk some questions in Chinese. When she got his attention, he blew up at her, yelling "You crazy lady from phone this morning! Get out! Get out" in screaming chinese-accented english. Of course, this brought out a lot of confusion and escalated quickly into loud arguements between them. Mainly she wanted to know why they treat people so bad? After too much of that, my SO felt her blood pressure rise uncontrollably (was 190 or so). This never happened to her before. Most likely she feared he would assault her. She began feeling faint, chest pains arose, and got shaky and delerious. Knowing her family has heart problems, she wanted an ambulance. Since she had no cell phone, she tried to use Luk's phone to call 911 but he pushed her away, grabbed the phone and yanked the wire out, screaming "get out! I wont call! You crazy! You crazy!" Luk called the police on his cell, which my SO hoped would happen and she staggered outside to the parking lot to get a good samaritan to call 911. Paramedics and cops arrived at the same time. She was admitted to ER where she was treated her for an anxiety attack. Her blood presure was way above normal, even during elevated anger. If this was a heart attack, it would be much worse, and they would have been the cause. No person or business should deny anyone an emergency call to 911! Nor should this type of tantrum come up!

After being discharged from the hospital as okay, she obtained the police report and will be contacting her lawyer and maybe the newpaper, as Luk will be paying her medical bill. There was NO reason for him to verbally attack people this way and act physical to her, especially a skinny 5' tall Chinese woman! Apparently Luk has some personal problems now, or something....

In this case, any decent dentist would simply say "we are not accepting new patients at this time" and end it. Why all the screaming and yelling?
I am surprised at the good reviews from this guy so far, but he has changed. If you have any problem with him or his service, then this similar thing will most likely happen to you. Get out while you can.

Needless to say, this quack will not have either of our business, nor that of our friends and relatives.

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After going to another dentist, and being told I needed 1500.00 worth of work, I felt I needed a second opinion, I used Dr Luk. When he looked at my papers from the other dentist he could have easily taken advantage of the fees. He didn't...instead he looked at the things the other dentist stated was wrong, looked at my mouth and stated I only needed 180.00 worth of work. On any other day 180.00 would seem to be alot, but it was nothing compared to 1500.00. If you need a 2nd opinion or just need to change dentist, They are very honest and friendly. The most I have ever waited to be seen is 10 mins tops, and I am ussually in and out in 15 mins.

5
★★★★★

After going to another dentist, and being told I needed 1500.00 worth of work, I felt I needed a second opinion, I used Dr Luk. When he looked at my papers from the other dentist he could have easily taken advantage of the fees. He didn't...instead he looked at the things the other dentist stated was wrong, looked at my mouth and stated I only needed 180.00 worth of work. On any other day 180.00 would seem to be alot, but it was nothing compared to 1500.00. If you need a 2nd opinion or just need to change dentist, They are very honest and friendly. The most I have ever waited to be seen is 10 mins tops, and I am ussually in and out in 15 mins.

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