B S. Fine, OD

★★★☆☆

About B S. Fine, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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First of all, I called this office for an appointment for my son because he was listed as someone who accepts our insurance. When I called, I felt I was wasting my time with the idiot who answered the phone. When we got there for the appt, we waited & waited & waited some more. Finally, they took my son to the back. He has an exam, came out and said we had to wait a while longer. 30 minutes later, they come and get my son take him back for the 2nd part of his exam??? Not real sure why he had to go back twice as they never mentioned it to me. While sitting waiting for my son to be done, the two assistants that sit up front did nothing but gossip and talk about patients. COMPLETELY unprofessional. When I asked one of them how much longer my son would be (I was on a time limit due to having been there for an hour already and it was close to the time I needed to pick up my daughter from school) she was SO rude to me and said "you will have to wait". Are you serious????? The lady needs to come down off of her high horse because, she is not "all that".
When we were leaving, they asked if I would like to make an appointment for my son to come back in a year...UH...NOOOOO!!! I will never go back there!
So, today it is two weeks later, my son has been without any glasses for that long (his old ones broke and could not be fixed-mind you, because of this fact, I was told they were putting a "rush" on his new ones). I called there just now to see if they were in and was told "I have a lot of people to call because we have glasses sitting here (not very friendly when she spoke to me)". Needless to say, his glasses are in after 2 weeks of waiting.
It's almost worth the extra money going to Empire Vision because I know his glasses will be done within a couple days...NOT a couple weeks!!!!

0
★☆☆☆☆

First of all, I called this office for an appointment for my son because he was listed as someone who accepts our insurance. When I called, I felt I was wasting my time with the idiot who answered the phone. When we got there for the appt, we waited & waited & waited some more. Finally, they took my son to the back. He has an exam, came out and said we had to wait a while longer. 30 minutes later, they come and get my son take him back for the 2nd part of his exam??? Not real sure why he had to go back twice as they never mentioned it to me. While sitting waiting for my son to be done, the two assistants that sit up front did nothing but gossip and talk about patients. COMPLETELY unprofessional. When I asked one of them how much longer my son would be (I was on a time limit due to having been there for an hour already and it was close to the time I needed to pick up my daughter from school) she was SO rude to me and said "you will have to wait". Are you serious????? The lady needs to come down off of her high horse because, she is not "all that".
When we were leaving, they asked if I would like to make an appointment for my son to come back in a year...UH...NOOOOO!!! I will never go back there!
So, today it is two weeks later, my son has been without any glasses for that long (his old ones broke and could not be fixed-mind you, because of this fact, I was told they were putting a "rush" on his new ones). I called there just now to see if they were in and was told "I have a lot of people to call because we have glasses sitting here (not very friendly when she spoke to me)". Needless to say, his glasses are in after 2 weeks of waiting.
It's almost worth the extra money going to Empire Vision because I know his glasses will be done within a couple days...NOT a couple weeks!!!!

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Dr. Fine is nice enough and I do like being able to try new contacts before buying them. I did feel like they were trying to get money from me. They offered to take $30 photos of my eyes (not covered by insurance) and never asked what my decision was. They told me the information, had me leave the room and then called me in to take the photos. What? I never told you I wanted them! Needless to say I didn't have them taken. On the whole the office is sub-par. On my last appt (Dec '08) they didn't bother to tell me that my visit wasn't covered even though they had just taken my insurance information. Hello! That would have been nice to know before my exam. A couple of the staff members are rude whenever I call. I feel like I could get better service elsewhere so I am switching doctors.

1
★★☆☆☆

Dr. Fine is nice enough and I do like being able to try new contacts before buying them. I did feel like they were trying to get money from me. They offered to take $30 photos of my eyes (not covered by insurance) and never asked what my decision was. They told me the information, had me leave the room and then called me in to take the photos. What? I never told you I wanted them! Needless to say I didn't have them taken. On the whole the office is sub-par. On my last appt (Dec '08) they didn't bother to tell me that my visit wasn't covered even though they had just taken my insurance information. Hello! That would have been nice to know before my exam. A couple of the staff members are rude whenever I call. I feel like I could get better service elsewhere so I am switching doctors.

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personally i would like to say that sudha is the best person i have met who is able to help me find the best look, and help me get the most updated look i have ever gotten.

2
★★★★★

personally i would like to say that sudha is the best person i have met who is able to help me find the best look, and help me get the most updated look i have ever gotten.

Pros: good help.

Cons: no cons.

.

I have been a patient of Dr. Fine for over 20 years, and I have never had any problems. Dr Fine has the latest equipment and is very knowledgeable. I have never had any problems with his assistant Sudha or any of the office staff. The assistant Sudha seems to be on top of the optical industry trends, and has fitted me with some sharp looking glasses and shades.

2
★★★★★

I have been a patient of Dr. Fine for over 20 years, and I have never had any problems. Dr Fine has the latest equipment and is very knowledgeable. I have never had any problems with his assistant Sudha or any of the office staff. The assistant Sudha seems to be on top of the optical industry trends, and has fitted me with some sharp looking glasses and shades.

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I couldn't agree more with the first review. I went to Dr. Fine because he was covered by my insurance but hate going to him and now I'm going back to my other doctor and willing to pay more. The man wastes your time. It took an 90 minutes for a standard eye exam, most of the time you're waiting around. And he does schedule not needed appointments and tries to upsell services. And I can't stand the woman who fits your glasses. I'm glad I'm not going back.

0
★☆☆☆☆

I couldn't agree more with the first review. I went to Dr. Fine because he was covered by my insurance but hate going to him and now I'm going back to my other doctor and willing to pay more. The man wastes your time. It took an 90 minutes for a standard eye exam, most of the time you're waiting around. And he does schedule not needed appointments and tries to upsell services. And I can't stand the woman who fits your glasses. I'm glad I'm not going back.

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Dr. Fine had me return for multiple follow-up appointments, which seemed really unnecessary to me. I did not have any problems after the first follow-up appointment which would warrant further check-ups. It seemed like it was a way to collect more payments.

He recommended eye drops which did not have "preservatives" because those can cause allergic reactions, but that seemed hokey to me. Also, he recommended that I use the Clear Care contact lens cleaning system because it was "cleaner" since the contacts would be in pure water. "Pure water" does not mean cleaner and more sanitary. He was unable to explain the chemical mechanism by which the metal disc in the Clear Care system changed hydrogen peroxide into H20, which (1) seemed like a basic question that a medical professional should know and (2) he should know how the sanitation process takes place in that system.

I had to work with Soo or Susan, the assistant in the glasses department. She was highly obnoxious, loud, and rude. She had no respect for my time. When she had to make a call to the lab, she spent a great deal of time GOSSIPPING and SHARING JOKES with the person on the other end of the line while I waited in front of her. Highly unprofessional and disrespectful. I would change optometrists just to avoid her. I'm changing anyway because I don't trust Dr. Fine's competence.

1
★★☆☆☆

Dr. Fine had me return for multiple follow-up appointments, which seemed really unnecessary to me. I did not have any problems after the first follow-up appointment which would warrant further check-ups. It seemed like it was a way to collect more payments.

He recommended eye drops which did not have "preservatives" because those can cause allergic reactions, but that seemed hokey to me. Also, he recommended that I use the Clear Care contact lens cleaning system because it was "cleaner" since the contacts would be in pure water. "Pure water" does not mean cleaner and more sanitary. He was unable to explain the chemical mechanism by which the metal disc in the Clear Care system changed hydrogen peroxide into H20, which (1) seemed like a basic question that a medical professional should know and (2) he should know how the sanitation process takes place in that system.

I had to work with Soo or Susan, the assistant in the glasses department. She was highly obnoxious, loud, and rude. She had no respect for my time. When she had to make a call to the lab, she spent a great deal of time GOSSIPPING and SHARING JOKES with the person on the other end of the line while I waited in front of her. Highly unprofessional and disrespectful. I would change optometrists just to avoid her. I'm changing anyway because I don't trust Dr. Fine's competence.

Pros: Nice enough

Cons: Don't trust his competence, highly obnoxious assistant

 

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