Baier, William J, Md - Lockport Pediatrics

★★★☆☆

About Baier, William J, Md - Lockport Pediatrics

Health & Medical

Health & Medical
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This office is terrible. I have been attending their office with my two daughters for 4 years. I have always had problems with them, their staff is very rude on the phone and when you are in the office. Their "nurse line" is useless, all they want is more money, so regardless of the problem, they make you schedule a visit. My daughter was having an allergic reaction to penicillin and I asked for her to be given something that she wouldn't be allergic to, instead they refused, made me make an appointment, and only gave me appointment times when my daughter was supposed to be in school. She had already gone to the ER with a rash and they said it was a penicillin allergy there and after reviewing my records, the staff at Dr. Baier's office determined that the ER's notes were not definitive for a penicillin allergy and my only option was to keep giving her the medicine or to pay for another visit. I paid $120 for the doctor's office to say that they didn't know for sure it was a penicillin allergy but to be safe they put her on something different, which is what I requested over the phone. I paid to be told what I had told them over the phone. Absolutely impossible, they have done similar things several times and are clearly just in it for the money

1
★☆☆☆☆

This office is terrible. I have been attending their office with my two daughters for 4 years. I have always had problems with them, their staff is very rude on the phone and when you are in the office. Their "nurse line" is useless, all they want is more money, so regardless of the problem, they make you schedule a visit. My daughter was having an allergic reaction to penicillin and I asked for her to be given something that she wouldn't be allergic to, instead they refused, made me make an appointment, and only gave me appointment times when my daughter was supposed to be in school. She had already gone to the ER with a rash and they said it was a penicillin allergy there and after reviewing my records, the staff at Dr. Baier's office determined that the ER's notes were not definitive for a penicillin allergy and my only option was to keep giving her the medicine or to pay for another visit. I paid $120 for the doctor's office to say that they didn't know for sure it was a penicillin allergy but to be safe they put her on something different, which is what I requested over the phone. I paid to be told what I had told them over the phone. Absolutely impossible, they have done similar things several times and are clearly just in it for the money

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I have taken my grandchildren to see Dr Baier and his staff. They are excellent. Very personable and attentive to the children. One of my favorite features is that they have a nurse line which is answered by the nurse, you do not need to wait to talk with someone during business hours. Excellent!

5
★★★★★

I have taken my grandchildren to see Dr Baier and his staff. They are excellent. Very personable and attentive to the children. One of my favorite features is that they have a nurse line which is answered by the nurse, you do not need to wait to talk with someone during business hours. Excellent!

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