Balcones Dermatalogy Associates: Robert M Jackson, MD

★★★★☆

About Balcones Dermatalogy Associates: Robert M Jackson, MD

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Hours
Mon. - Fri. 8:30am - 4:#0pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Those who answer phones and check in/check out patients could use some customer service and common courtesy training. When I call to make an appointment the staff often sounds as though I am interrupting them and are anxious to get rid of me. The same when I actually show up for an appointment. They rarely say hello when I arrive and sometimes don't even stop their own personal conversation to acknowledge my arrival. Dr. Jackson and his nurse are so great, though, that I have tolerated it thus far, but can't say how much longer I'll do so.

5
★★★★★

Those who answer phones and check in/check out patients could use some customer service and common courtesy training. When I call to make an appointment the staff often sounds as though I am interrupting them and are anxious to get rid of me. The same when I actually show up for an appointment. They rarely say hello when I arrive and sometimes don't even stop their own personal conversation to acknowledge my arrival. Dr. Jackson and his nurse are so great, though, that I have tolerated it thus far, but can't say how much longer I'll do so.

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I've only gone to Dr. Jackson once, so far, but he was a pleasant and put me at ease. I ended up having a biopsy that day to an odd marking on my skin and my one complaint is that that they didn't have a privacy curtain. I was not comfortable changing in the room without it and at one point the nurse and the doctor left and came back while I was in a gown and the door was wide open until they decided to close it and anyone walking by could have seen me in my undergarments and gown. That made me uncomfortable. However, the procedure was quick and painless and he called me himself with the results which was nice.

3
★★★☆☆

I've only gone to Dr. Jackson once, so far, but he was a pleasant and put me at ease. I ended up having a biopsy that day to an odd marking on my skin and my one complaint is that that they didn't have a privacy curtain. I was not comfortable changing in the room without it and at one point the nurse and the doctor left and came back while I was in a gown and the door was wide open until they decided to close it and anyone walking by could have seen me in my undergarments and gown. That made me uncomfortable. However, the procedure was quick and painless and he called me himself with the results which was nice.

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