Bradford J. Harnetiaux, ARNP

★★★☆☆

About Bradford J. Harnetiaux, ARNP

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  • Nurse Practitioners

Health & Medical

Health & Medical
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I am completely shocked at how rude the front staff is. Especially Jill. I was 7 minutes late because of a car accident on the freeway and when I apologized for being late not only was I asked why I was late and then informed that she would have to ask if the doctor would still see me. At this point I was more confused than anything so I asked her why I wouldn't be able to see the doctor. She responded by saying the appointments are only 30 minutes long. I said oh ok. She handed me some paperwork to fill out and when I turned around to find a seat she quietly said "he has other patients to see duh!" VYPC has the rudest staff I have ever encountered and everytime I have been there I've waited at least 25 minutes, after seeing the nurse, to see the doctor and the appointment was at least 1hr. long. I will never ever go back! This wasn't the first incident I've had with VYPC. A few months ago my daughter got a rash from the antibiotics she was taking so I called to so I could get her a different perscription and the nurse I talked to told me that my daughter my just have to tough it out! After explaining more of her symptoms the nurse said she would call me back. She didn't call back until the next day. On the voicemail she left she said the doctor had called in a perscription at the walgreens in the valley. I went to the only two walgreens located in the valley and neither one had any record of a perscription being called in for my daughter. Since it was saturday afternoon I couldn't get a hold of anyone at VYPC and my daughter didn't get her new perscripton until monday. That is bs! At the time I decided to let it go and assume that i wouldn't have any more problems with VYPC. I wish I would have switched to a doctor then instead of blowing off the first incident.

0
★☆☆☆☆

I am completely shocked at how rude the front staff is. Especially Jill. I was 7 minutes late because of a car accident on the freeway and when I apologized for being late not only was I asked why I was late and then informed that she would have to ask if the doctor would still see me. At this point I was more confused than anything so I asked her why I wouldn't be able to see the doctor. She responded by saying the appointments are only 30 minutes long. I said oh ok. She handed me some paperwork to fill out and when I turned around to find a seat she quietly said "he has other patients to see duh!" VYPC has the rudest staff I have ever encountered and everytime I have been there I've waited at least 25 minutes, after seeing the nurse, to see the doctor and the appointment was at least 1hr. long. I will never ever go back! This wasn't the first incident I've had with VYPC. A few months ago my daughter got a rash from the antibiotics she was taking so I called to so I could get her a different perscription and the nurse I talked to told me that my daughter my just have to tough it out! After explaining more of her symptoms the nurse said she would call me back. She didn't call back until the next day. On the voicemail she left she said the doctor had called in a perscription at the walgreens in the valley. I went to the only two walgreens located in the valley and neither one had any record of a perscription being called in for my daughter. Since it was saturday afternoon I couldn't get a hold of anyone at VYPC and my daughter didn't get her new perscripton until monday. That is bs! At the time I decided to let it go and assume that i wouldn't have any more problems with VYPC. I wish I would have switched to a doctor then instead of blowing off the first incident.

Pros: conviently located in the valley

Cons: rude staff, long wait, no way to contact the doctor on call

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I have 4 children...due to large insurance co-pays and deductables I only take my kids' in when absolutely necessary.
It is horrible to get a same day appt, even if you know your child has an ear infection-you can't get in same day. Your child and you are made to suffer another day. Several times I called first thing in the morning and all same day apts were taken, I was forced to go to urgent care/emergency several times because they couldn't schedule me and I wasn't going to wait another 24-48 hrs for an apt. My child even had pnemonia (sp?) at age 1yr and was throwing up and they couldn't get her in to be seen.
The receptions/nurses who schedule you are totally rude. You can't just call and schedule an apt, you have to wait for the nurse to call you back and schedule. Since I work full time it is difficult for me to always answer my phone and I would end up trading several phone calls in one day JUST to get an apt set-up and then to know that they were all full for the day is a nightmare. I switched several of my chilren after 1-2 years but they are the only drs who vaccinate at birth so you're sortof forced to use them...I switched my youngest at 1yr due to the problems and headaches I faced at their office. They even let a girlfriend bring in my oldest without the concent of me or her dad and she (the girlfriend) requested a chicken pox vaccine and the doctors vaccinated my child...horrible.
In all honesty I would give them below 1 star if I could. Don't even bother wasting your time going here...they will make you and your children suffer. There are GREAT pediatricans out there that are not assoicated with this clinic/practice.

0
★☆☆☆☆

I have 4 children...due to large insurance co-pays and deductables I only take my kids' in when absolutely necessary.
It is horrible to get a same day appt, even if you know your child has an ear infection-you can't get in same day. Your child and you are made to suffer another day. Several times I called first thing in the morning and all same day apts were taken, I was forced to go to urgent care/emergency several times because they couldn't schedule me and I wasn't going to wait another 24-48 hrs for an apt. My child even had pnemonia (sp?) at age 1yr and was throwing up and they couldn't get her in to be seen.
The receptions/nurses who schedule you are totally rude. You can't just call and schedule an apt, you have to wait for the nurse to call you back and schedule. Since I work full time it is difficult for me to always answer my phone and I would end up trading several phone calls in one day JUST to get an apt set-up and then to know that they were all full for the day is a nightmare. I switched several of my chilren after 1-2 years but they are the only drs who vaccinate at birth so you're sortof forced to use them...I switched my youngest at 1yr due to the problems and headaches I faced at their office. They even let a girlfriend bring in my oldest without the concent of me or her dad and she (the girlfriend) requested a chicken pox vaccine and the doctors vaccinated my child...horrible.
In all honesty I would give them below 1 star if I could. Don't even bother wasting your time going here...they will make you and your children suffer. There are GREAT pediatricans out there that are not assoicated with this clinic/practice.

Pros: NONE

Cons: Rude receptions, no communication, no open same-day appts

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i am a first time mom with twin boys and i think the women and men in this office are a God send. they never make me feel incompetent and they have always been wonderful at returning my calls answering my questions and adressing my concerns. I would recommend the clinic to anyone.

2
★★★★★

i am a first time mom with twin boys and i think the women and men in this office are a God send. they never make me feel incompetent and they have always been wonderful at returning my calls answering my questions and adressing my concerns. I would recommend the clinic to anyone.

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Will always wait at least 15 minutes -- if your appointment is at 1:15pm, your actual appointment is at 1:30pm. They do not have toys, books or TVs in any of the rooms or the lobby for the children -- too labor intensive for cleaning, germs, etc...so be prepared to entertain your children -- bring a book or small toy or play a game. BTW - germs live in the air, floor, carpets, etc., what will they take away next, the chairs??? The receptionists are generally not very friendly but the nurse and doctor working there usually is kind. You must request the same doctor if multiple visits are needed for an issue, otherwise you will be explaining the symptoms over again and again. Seven years ago it was a good doctor's office....unfortunately, not so much today. We are looking into a family practice.....

0
★☆☆☆☆

Will always wait at least 15 minutes -- if your appointment is at 1:15pm, your actual appointment is at 1:30pm. They do not have toys, books or TVs in any of the rooms or the lobby for the children -- too labor intensive for cleaning, germs, etc...so be prepared to entertain your children -- bring a book or small toy or play a game. BTW - germs live in the air, floor, carpets, etc., what will they take away next, the chairs??? The receptionists are generally not very friendly but the nurse and doctor working there usually is kind. You must request the same doctor if multiple visits are needed for an issue, otherwise you will be explaining the symptoms over again and again. Seven years ago it was a good doctor's office....unfortunately, not so much today. We are looking into a family practice.....

Pros: Two offices -- Valley & Liberty Lake

Cons: Ironically a terrible kid's environment

.

I have to say I really wish there was another place available to take my children. It takes forever to get an appointment. When you get an appointment you can expect anywhere from a 20 minute wait to an hour just to get called back. You never see the same person twice. Another thing that is very disturbing to me is that when the nurses are giving a call back, they are never outright rude, but I always get the feeling that they think you are overreacting, or that they just have better things to be doing than working with a parent that is "overreacting." I wonder if maybe a change of profession is in order when nurses and doctors start behaving with a lack of compassion toward their patients. They really should remember, like every other proffession has to, that their patients are paying their bills and while they should never take abuse from anyone, they might try to remember that being compassionate and treating others with respect and dignity is a big part of their job. A part that valley young peoples clinic is failing at.

0
★☆☆☆☆

I have to say I really wish there was another place available to take my children. It takes forever to get an appointment. When you get an appointment you can expect anywhere from a 20 minute wait to an hour just to get called back. You never see the same person twice. Another thing that is very disturbing to me is that when the nurses are giving a call back, they are never outright rude, but I always get the feeling that they think you are overreacting, or that they just have better things to be doing than working with a parent that is "overreacting." I wonder if maybe a change of profession is in order when nurses and doctors start behaving with a lack of compassion toward their patients. They really should remember, like every other proffession has to, that their patients are paying their bills and while they should never take abuse from anyone, they might try to remember that being compassionate and treating others with respect and dignity is a big part of their job. A part that valley young peoples clinic is failing at.

Pros: Close to my home

Cons: impersonal

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This clinic holds a monopoly over the Spokane Valley as they do the vaccinations for infants at the Valley Hospital. My son is currently 7 and has been seeing their doctors since birth. I would suggest finding a new pediatrician immediately upon the birth of your child or it will be difficult when they are older.

I suppose they would be fine if you are only ever in need of basic check ups and immunizations. If for some reason you are ever in need of medication for your child you will go through hell just to get it. The staff, doctors and nurses do not communicate efficiently and if you need a refill it may take well over a week and over ten phone calls.

They will not schedule appointments in advance for patients that have a need to visit on bi-annual basis (or more) and then can not fit you in in a timely manner when they do schedule appointments; so expect to have gaps in your child's regular medications.

Do not expect a good referral for specialists either. If you need something downtown they will refer you to someone as far away from your request as possible and give them your phone number so they call you frequently.

I have had the privilege of working with other pediatricians in other cities we have lived in and others have been wonderful in comparison.

Final note, do NOT go here if you may ever face a custody suit. As a single parent who had to work and attend college I had my parents bring my child in quite a few times for visits and then they decided to give our guardian ad litem in the court case a letter stating what a horrible parent I was because I had my parents bring my son in for appointments when I was unable to. Apparently in their eyes this means you are not around at all. THIS IS A HORRIBLE, HORRIBLE CLINIC with HORRIBLE CUSTOMER SERVICE AND RUDE RECEPTIONISTS as well.

0
★☆☆☆☆

This clinic holds a monopoly over the Spokane Valley as they do the vaccinations for infants at the Valley Hospital. My son is currently 7 and has been seeing their doctors since birth. I would suggest finding a new pediatrician immediately upon the birth of your child or it will be difficult when they are older.

I suppose they would be fine if you are only ever in need of basic check ups and immunizations. If for some reason you are ever in need of medication for your child you will go through hell just to get it. The staff, doctors and nurses do not communicate efficiently and if you need a refill it may take well over a week and over ten phone calls.

They will not schedule appointments in advance for patients that have a need to visit on bi-annual basis (or more) and then can not fit you in in a timely manner when they do schedule appointments; so expect to have gaps in your child's regular medications.

Do not expect a good referral for specialists either. If you need something downtown they will refer you to someone as far away from your request as possible and give them your phone number so they call you frequently.

I have had the privilege of working with other pediatricians in other cities we have lived in and others have been wonderful in comparison.

Final note, do NOT go here if you may ever face a custody suit. As a single parent who had to work and attend college I had my parents bring my child in quite a few times for visits and then they decided to give our guardian ad litem in the court case a letter stating what a horrible parent I was because I had my parents bring my son in for appointments when I was unable to. Apparently in their eyes this means you are not around at all. THIS IS A HORRIBLE, HORRIBLE CLINIC with HORRIBLE CUSTOMER SERVICE AND RUDE RECEPTIONISTS as well.

Pros: Absolutely None

Cons: They can not seem to get anyhting done accurately

.

I have been with the Valley Young Peoples Clinic since my son was born almost 6 years ago. I have never had a problem with them at all. They are very nice and When I need a referal they are more than willing to give me one. My son needed a referall to a pediatric opthalmatrist and my daughter was having chronic ear infections and they gave me a referal to the ENT on a Monday and by the following friday my daughter had already had her tubes put in her ears. I have had no problems with getting refills or any other thing they always call me back in a timely manner. In the past 5 years there has not been a time that I have called and my kids have not been seen on that same day..... Love Love Love them.

2
★★★★★

I have been with the Valley Young Peoples Clinic since my son was born almost 6 years ago. I have never had a problem with them at all. They are very nice and When I need a referal they are more than willing to give me one. My son needed a referall to a pediatric opthalmatrist and my daughter was having chronic ear infections and they gave me a referal to the ENT on a Monday and by the following friday my daughter had already had her tubes put in her ears. I have had no problems with getting refills or any other thing they always call me back in a timely manner. In the past 5 years there has not been a time that I have called and my kids have not been seen on that same day..... Love Love Love them.

Pros: Two offices located in the valley open late and on saturdays

Cons: None

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I have been going here for a year and I'm changing dr. Offices. The nurses are incredibly rude and impatient. I have have had a hard time getting them to male me an app. When I have a sick child. The actual Dr. Are good enough, but don't get me started about how weird their protical to get your kids vaccinated is. Over all 4 out of 5 visits have been horrible. I think some medical professonals forget they are being paid for their service. We are the customer and they should act like they apreciate our business, not that we owe them, and we are a hassel.

0
★☆☆☆☆

I have been going here for a year and I'm changing dr. Offices. The nurses are incredibly rude and impatient. I have have had a hard time getting them to male me an app. When I have a sick child. The actual Dr. Are good enough, but don't get me started about how weird their protical to get your kids vaccinated is. Over all 4 out of 5 visits have been horrible. I think some medical professonals forget they are being paid for their service. We are the customer and they should act like they apreciate our business, not that we owe them, and we are a hassel.

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If you are new to the area or just looking for better care for your child, this is the clinic to use. My daughter has been a patient at Valley Young People's Clinic for six years. When she was born six years ago we had to choose a pediatrician and based on a referral from my sister-in-law it is a decision I have never regretted!!!

The physicians and all of the support staff are amazing. They are kind, charismatic and gentle. I have never once felt rushed or felt like any problem was too small or too big to handle. I am very fortunate that my daughter only has to go in periodically, but when we do I am always glad it is to the Valley Young People's Clinic.

2
★★★★★

If you are new to the area or just looking for better care for your child, this is the clinic to use. My daughter has been a patient at Valley Young People's Clinic for six years. When she was born six years ago we had to choose a pediatrician and based on a referral from my sister-in-law it is a decision I have never regretted!!!

The physicians and all of the support staff are amazing. They are kind, charismatic and gentle. I have never once felt rushed or felt like any problem was too small or too big to handle. I am very fortunate that my daughter only has to go in periodically, but when we do I am always glad it is to the Valley Young People's Clinic.

Pros: Two offices, one open on Saturdays, always prompt to call back

Cons: none

.

I love this clinic! Wonderful staff, with great knowledge about everything. I've brought both of my childrren here for 2 years now and have had excellent care. My youngest has had chronic ear infections, so we go in to the doctors quite often. When the children are ill, I just call and the nurse calls me back right away with info. about how to help or to come in for an appointment.

2
★★★★★

I love this clinic! Wonderful staff, with great knowledge about everything. I've brought both of my childrren here for 2 years now and have had excellent care. My youngest has had chronic ear infections, so we go in to the doctors quite often. When the children are ill, I just call and the nurse calls me back right away with info. about how to help or to come in for an appointment.

Pros: Close valley location...open late and on Sat.

 

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