Braun Douglas K Dds

★★★☆☆

About Braun Douglas K Dds

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Health & Medical

Health & Medical
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Kelly Mc Kinney, DDS - Mc Kinney Kelly DDS

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Ralph A. Teed Jr, DDS

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3.0 2
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Dr Braun is a great Dentist. However a staff member by the name of Sharon, refused to schedule an appointment for me even after having too be seen at an urgent care center and leaving messages at her office for five weeks. When you call Dr. Braun, immediatley you are switched too a voicemail. I left a message once a week leaving my home number, cell number, and work number on the voicemail. After week four I finally went too an urgent care center on Mall Rd which was great. I had to have an extraction, the toothe had caused so much pain, it needed to be removed. After having this done, I called the my dentist that following week. Once again I left a message explaining that I had just had a tooth pulled and was supposed to be seen by my dentist too have a cleaning, and that I had been leaving messages for a month. Within minutes I got a return call from "Sharon." She told me that it was npt her responsibility too wait on hold too get through too me on my extension, and that is why I had not recieved a call from her to schedula an appointment. I then expressed that I had left several numbers for her too reach me on the voicemail. She denied this also. I went on too say, "Well it does not really matter, I am just glad you are calling me back." Again I explained the Urgent Care situaton and asked how much a cleaning would cost at Dr Brauns office. She told me I needed too go back too the Urgent Care and let them do it and that she was not scheduling an appointment for me. At this point I asked her why, and she again cited because she was not responsible for sittingon hold too reach me at my employers' office. I then explained that Dr. Brain was my dentist, and I wanted too be seen by him, and that the urgent care was really far away from me. she still refused to schedule an appointment. I then asked who her direct supervisor was. She laughed at me and hung up the phone. I called back, and she was still laughing. I told her I want the real reason why you will not schedule a visit for me. She said, "You missed an appointment in July." (Well, MAYBE YOU DID NOT CHECK THAT MESSAGE EITHER SHARON.) Then she said and "I don't care."

On every message I left I explained I had a horrible toothache. But Dr. Brauns's office being in the situation too want too or at least pretend that they care about their existing patients dental health, completley failed too do this. Dr Braun, I even asked when was a goodtime too voice my complaint with you and was laughed at. People should care about each other no matter what proffession they are in.

Sharon, maybe I sounded grouchy on your voicemail and you took it upon yourself too "discipline" me. I had a tooth ache, of course I didn't sound happy.

1
★☆☆☆☆

Dr Braun is a great Dentist. However a staff member by the name of Sharon, refused to schedule an appointment for me even after having too be seen at an urgent care center and leaving messages at her office for five weeks. When you call Dr. Braun, immediatley you are switched too a voicemail. I left a message once a week leaving my home number, cell number, and work number on the voicemail. After week four I finally went too an urgent care center on Mall Rd which was great. I had to have an extraction, the toothe had caused so much pain, it needed to be removed. After having this done, I called the my dentist that following week. Once again I left a message explaining that I had just had a tooth pulled and was supposed to be seen by my dentist too have a cleaning, and that I had been leaving messages for a month. Within minutes I got a return call from "Sharon." She told me that it was npt her responsibility too wait on hold too get through too me on my extension, and that is why I had not recieved a call from her to schedula an appointment. I then expressed that I had left several numbers for her too reach me on the voicemail. She denied this also. I went on too say, "Well it does not really matter, I am just glad you are calling me back." Again I explained the Urgent Care situaton and asked how much a cleaning would cost at Dr Brauns office. She told me I needed too go back too the Urgent Care and let them do it and that she was not scheduling an appointment for me. At this point I asked her why, and she again cited because she was not responsible for sittingon hold too reach me at my employers' office. I then explained that Dr. Brain was my dentist, and I wanted too be seen by him, and that the urgent care was really far away from me. she still refused to schedule an appointment. I then asked who her direct supervisor was. She laughed at me and hung up the phone. I called back, and she was still laughing. I told her I want the real reason why you will not schedule a visit for me. She said, "You missed an appointment in July." (Well, MAYBE YOU DID NOT CHECK THAT MESSAGE EITHER SHARON.) Then she said and "I don't care."

On every message I left I explained I had a horrible toothache. But Dr. Brauns's office being in the situation too want too or at least pretend that they care about their existing patients dental health, completley failed too do this. Dr Braun, I even asked when was a goodtime too voice my complaint with you and was laughed at. People should care about each other no matter what proffession they are in.

Sharon, maybe I sounded grouchy on your voicemail and you took it upon yourself too "discipline" me. I had a tooth ache, of course I didn't sound happy.

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I went to this dentist . I am scared to death of dentist.
This dentist was very nice and caring. The tried their best to calm me down. They are excellent.

PROS: They are Excellent
CONS: none

5
★★★★★

I went to this dentist . I am scared to death of dentist.
This dentist was very nice and caring. The tried their best to calm me down. They are excellent.

PROS: They are Excellent
CONS: none

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