Brend Dental

★☆☆☆☆
  • 1143 W. Turnpike Ave.

    Bismarck, ND 58501

    Map & Directions
  • 701-255-2467

About Brend Dental

Categories
  • Business Consultants
  • Cosmetic Dentistry
  • Dentists
  • Dental Implants
  • Pediatric Dentists
Hours
M-Th 8am-5pm, F 8am-12pm, Sa-Su Closed (Saturdays 8:00 am to Noon on a rotating basis. Call for details.)
Special Offer
New Patients --Free exam with x-rays and cleaning*
Emails
  • office@brenddental.com
Phones
  • Fax (214-748-3647)
Payment Options
  • Financing
  • Discover
  • MasterCard
  • Visa
  • Check
  • Cash

Health & Medical

Health & Medical
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My family and I switched to Dr. L.O. Brend upon the recommendation of a trusted friend and used his services for two years, during which time we were happy with their services. However, I moved out of state in January 2008 and settled any remaining bills with anyone I had in ND. Fast forward to February 2010 when out of the blue I received a bill from L.O. Brend for $157 with no explanation. I called their office to find out how I could have a bill. They could not explain how for two years I had an outstanding balance AND they had never once called me or sent me a bill. Furthermore, they did not even apologize for their gross billing error. They seemed totally clueless and unapologetic.

The bill I received was a small sheet of handwritten notes and supposed charges containing no account number. I sent them a letter asking for a detailed explanation of the claimed outstanding charges and they only sent me a copy of the same handwritten bill. I sent a letter back saying I refused to pay a two year old bill with no explanation as to how it happened. They sent a third copy of the same handwritten bill and threatened to send me to collections. I finally sent them a check for $125 and said they should accept that as paid in full. I received another copy of the same handwritten bill with a note saying if I did not pay the remaining $32 they would send me to collections. #1 How does a company use handwritten billing in today's world? #2 How can I not have an account #? #3 Why could they not provide an explanation of how two years went by without noticing it? #4 Why could they not apologize? #5 Why would they not be willing to admit a mistake and accept a smaller amount as a courtesy for their gross error? #6 Threatening to ruin someone's credit over $32?? Seriously?

If they cannot provide adequate billing documentation to me and explain a two year absence of sending me a bill and are able to potentially send me a fraudulent bill, then why would you ever consider using them as your dentist? BEWARE!

1
★☆☆☆☆

My family and I switched to Dr. L.O. Brend upon the recommendation of a trusted friend and used his services for two years, during which time we were happy with their services. However, I moved out of state in January 2008 and settled any remaining bills with anyone I had in ND. Fast forward to February 2010 when out of the blue I received a bill from L.O. Brend for $157 with no explanation. I called their office to find out how I could have a bill. They could not explain how for two years I had an outstanding balance AND they had never once called me or sent me a bill. Furthermore, they did not even apologize for their gross billing error. They seemed totally clueless and unapologetic.

The bill I received was a small sheet of handwritten notes and supposed charges containing no account number. I sent them a letter asking for a detailed explanation of the claimed outstanding charges and they only sent me a copy of the same handwritten bill. I sent a letter back saying I refused to pay a two year old bill with no explanation as to how it happened. They sent a third copy of the same handwritten bill and threatened to send me to collections. I finally sent them a check for $125 and said they should accept that as paid in full. I received another copy of the same handwritten bill with a note saying if I did not pay the remaining $32 they would send me to collections. #1 How does a company use handwritten billing in today's world? #2 How can I not have an account #? #3 Why could they not provide an explanation of how two years went by without noticing it? #4 Why could they not apologize? #5 Why would they not be willing to admit a mistake and accept a smaller amount as a courtesy for their gross error? #6 Threatening to ruin someone's credit over $32?? Seriously?

If they cannot provide adequate billing documentation to me and explain a two year absence of sending me a bill and are able to potentially send me a fraudulent bill, then why would you ever consider using them as your dentist? BEWARE!

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Message from Brend Dental

Brend Dental has been in practice since 1972. Drs. Lee and Megan Brend offer dental care for you and your whole family. From children to grandparents, Brend Dental specializes in preventative care, general dentistry, cosmetic dentistry, dental implants, restorative dentistry, and dentures.

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