Brian K. Ortiz, OD

★★★★☆
  • 111 North Wabash Avenue Suite 1111

    Chicago, IL 60602

    Map & Directions
  • 312-782-7833

About Brian K. Ortiz, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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3.5 2
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I have never been to such a personalized eye care provider. The minute you walk in you feel like you've been seeing the staff and the doctors for years. The doctor I saw took her time to fit me in more than one kind of contact lens for astigmatism. She told me she would try a few lenses for my dry eye. I have had eye exams before, but usually I feel like they are just trying to get me in and out the door. I am seeing better out of the lenses I am wearing now and they feel great too. I ordered glasses while I was seen too and the receptionist was extremely friendly. The guy who makes the glasses was very thorough and broke down all the pricing for me. He was really detailed about all my options, so I didn't feel like he was trying to push a sale on me. Overall I had a great experience and am definitely going back.

2
★★★★★

I have never been to such a personalized eye care provider. The minute you walk in you feel like you've been seeing the staff and the doctors for years. The doctor I saw took her time to fit me in more than one kind of contact lens for astigmatism. She told me she would try a few lenses for my dry eye. I have had eye exams before, but usually I feel like they are just trying to get me in and out the door. I am seeing better out of the lenses I am wearing now and they feel great too. I ordered glasses while I was seen too and the receptionist was extremely friendly. The guy who makes the glasses was very thorough and broke down all the pricing for me. He was really detailed about all my options, so I didn't feel like he was trying to push a sale on me. Overall I had a great experience and am definitely going back.

Pros: Personalized care, convenient downtown location, good selection of eyewear, oh a great magazines! but almost zero wait, take insurance

Cons: 9-5, no evening hours ( but do have saturdays)

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My husband saw Dr. Ortiz and loved him. I saw his associate and lack total confidence in her. I was never able to see the chart with my left eye and yet she says that she was able to determine my prescription. The worst thing about the visit was his office staff. There is a staffer who prepares lenses in house and when I picked up my glasses I told him there was something wrong with my left eye. He took the glasses into the back for two seconds and came back telling me he had "fixed" the problem, when I asked what the problem was, he would only tell me that they needed "tweaking". NOTHING had changed when I put them on. He insisted that I needed to take time for my eyes to adjust. One week later he called me to tell me I had to come back in because he had given me a completely wrong prescription in my eye glasses. I wish he had listened to me the first time and instead of "tweaking" he had actually check to see what the problem was. I will not go back simply because Dr. Ortiz's staff.

1
★★☆☆☆

My husband saw Dr. Ortiz and loved him. I saw his associate and lack total confidence in her. I was never able to see the chart with my left eye and yet she says that she was able to determine my prescription. The worst thing about the visit was his office staff. There is a staffer who prepares lenses in house and when I picked up my glasses I told him there was something wrong with my left eye. He took the glasses into the back for two seconds and came back telling me he had "fixed" the problem, when I asked what the problem was, he would only tell me that they needed "tweaking". NOTHING had changed when I put them on. He insisted that I needed to take time for my eyes to adjust. One week later he called me to tell me I had to come back in because he had given me a completely wrong prescription in my eye glasses. I wish he had listened to me the first time and instead of "tweaking" he had actually check to see what the problem was. I will not go back simply because Dr. Ortiz's staff.

 

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