Broussard, Dwane G, Md - Village Medical Group

★☆☆☆☆
  • 9055 Katy Fwy Ste 200

    Houston, TX 77024

    Map & Directions
  • 713-461-2915

About Broussard, Dwane G, Md - Village Medical Group

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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This clinic is only interested in making MONEY several physicians-such as Broussard and Clive Fields-simply write prescriptions, order excessive tests, and refer the patient to a specialist.The notion that the patient is a human being is irrelevant to these two MDs. Also, their support staff is universally rude, mean and demeaning. There are several Physicians who are EXCELLENT:Drs. Domask, Lemming, Groff, Noel, Earie, and Su.Yet, these physicians seem to have very little ability to manage or account for the inhumane employees that patients must interact with before and after seeing them. Also, this clinic seams to have a PRIVATE list of referral options: a patient may desire to go to the specialist of their choice who is on their insurance plan,yet they are discouraged by statements made by Fields and Broussard such as "that MD is too far away!" (read: not on the "KICK-BACK" list?).The good Docs ARE worth the hassle; Fields + Broussard RUIN the place:too many ignorant-rude employees.

0
★☆☆☆☆

This clinic is only interested in making MONEY several physicians-such as Broussard and Clive Fields-simply write prescriptions, order excessive tests, and refer the patient to a specialist.The notion that the patient is a human being is irrelevant to these two MDs. Also, their support staff is universally rude, mean and demeaning. There are several Physicians who are EXCELLENT:Drs. Domask, Lemming, Groff, Noel, Earie, and Su.Yet, these physicians seem to have very little ability to manage or account for the inhumane employees that patients must interact with before and after seeing them. Also, this clinic seams to have a PRIVATE list of referral options: a patient may desire to go to the specialist of their choice who is on their insurance plan,yet they are discouraged by statements made by Fields and Broussard such as "that MD is too far away!" (read: not on the "KICK-BACK" list?).The good Docs ARE worth the hassle; Fields + Broussard RUIN the place:too many ignorant-rude employees.

Pros: none

Cons: worst clinic in Houston

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Having been a patient of several of the doctors at this clinic for over seven years, the turnover in their staff caused numerous problems. As much as they automated their phone system, getting a phone call returned was next to impossible. Most doctors do not like for you to have your medical records, but by law they have to give them to you.

I requested in writing that I needed the records and followed the request up with a phone call, this took over six weeks, with weekly reminders that I still needed the medical records. I specifically asked for the office administrator who guaranteed me I would get th records in a timely manner, I had already paid for the cost in copying the records. I drove across town to pick them up, (having called to make sure that the records were waiting for me) I failed to open the envelope while I was at the medical clinic. I returned to my office to to find someone else's medical records in the packet. It made me wonder who had received my medical records, (whatever happened to privacy) when I called back to tell them what had happened, there was no apology, no shock and awe. I told them I would drive back over with the person's medical records that had been mistakenly given to me and that I wanted my records. I drove back to the clinic and of course there had been no medical records copied or ready for me. I waited for 30 minutes while some disgruntled person had to copy my records. I again asked to speak to the firm's administrator and she was less than kind when I explained to her what had happened.

Finally got my records and I never returned there. I did send Dr. Groff a letter making a note of his incompetent staff and that serious mistakes could be made by staff when they don't listen and when they have not been trained in sterling customer service, so it is a buyer be ware especially in a medical environment.

0
★☆☆☆☆

Having been a patient of several of the doctors at this clinic for over seven years, the turnover in their staff caused numerous problems. As much as they automated their phone system, getting a phone call returned was next to impossible. Most doctors do not like for you to have your medical records, but by law they have to give them to you.

I requested in writing that I needed the records and followed the request up with a phone call, this took over six weeks, with weekly reminders that I still needed the medical records. I specifically asked for the office administrator who guaranteed me I would get th records in a timely manner, I had already paid for the cost in copying the records. I drove across town to pick them up, (having called to make sure that the records were waiting for me) I failed to open the envelope while I was at the medical clinic. I returned to my office to to find someone else's medical records in the packet. It made me wonder who had received my medical records, (whatever happened to privacy) when I called back to tell them what had happened, there was no apology, no shock and awe. I told them I would drive back over with the person's medical records that had been mistakenly given to me and that I wanted my records. I drove back to the clinic and of course there had been no medical records copied or ready for me. I waited for 30 minutes while some disgruntled person had to copy my records. I again asked to speak to the firm's administrator and she was less than kind when I explained to her what had happened.

Finally got my records and I never returned there. I did send Dr. Groff a letter making a note of his incompetent staff and that serious mistakes could be made by staff when they don't listen and when they have not been trained in sterling customer service, so it is a buyer be ware especially in a medical environment.

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What a disappointment -- over a dozen doctors, many of whom seem competent and caring, just can't get it together to run a practice. A newcomer to Houston, I have tried to secure one of the doctors at VFP as my primary care physician three different times. Each time, the doctor has agreed and I have confirmed that he or she has the capacity to take on a new patient. But, when I call for an appointment or call to ask a question, the staff simply funnels my questions and appointments to whatever doctor they choose -- even though I specify "my" doctor when I call. The point of having a primary care provider is to ensure that a patient is comfortable with a doctor and has the opportunity to establish a history with a particular doctor so that the patient recieves more effective care as time goes on. VFP is not set up to permit patients to take advantage of this important benefit.
What's more, the nursing staff does not address medical questions adequately. For example, I called to ask for a prescription for emergency contraception ("the morning after pill") over the phone. The nurse who called me back informed me that the doctor had "ethical objections" to the morning after pill, and if I really wanted it, I needed to come in for an appointment. I then tried to schedule an appointment, but was told i would have to wait three days to get one. As the morning after pill is ineffective if taken 72 hours after, I was very disturbed. Luckily, I mentioned the problem to a friend. She told me that the morning after pill is no longer prescription-only for adults -- it is over the counter. This kind of information is critical! If the nurse at VFP was able to share information as to the doctor's ethical standards, surely she could have also added that an appointment to get the requested medicine wasn't necessary at all.
I have liked the doctors I met at VFP, but that simply is not enough to overcome a practice that is as poorly run as theirs.

0
★☆☆☆☆

What a disappointment -- over a dozen doctors, many of whom seem competent and caring, just can't get it together to run a practice. A newcomer to Houston, I have tried to secure one of the doctors at VFP as my primary care physician three different times. Each time, the doctor has agreed and I have confirmed that he or she has the capacity to take on a new patient. But, when I call for an appointment or call to ask a question, the staff simply funnels my questions and appointments to whatever doctor they choose -- even though I specify "my" doctor when I call. The point of having a primary care provider is to ensure that a patient is comfortable with a doctor and has the opportunity to establish a history with a particular doctor so that the patient recieves more effective care as time goes on. VFP is not set up to permit patients to take advantage of this important benefit.
What's more, the nursing staff does not address medical questions adequately. For example, I called to ask for a prescription for emergency contraception ("the morning after pill") over the phone. The nurse who called me back informed me that the doctor had "ethical objections" to the morning after pill, and if I really wanted it, I needed to come in for an appointment. I then tried to schedule an appointment, but was told i would have to wait three days to get one. As the morning after pill is ineffective if taken 72 hours after, I was very disturbed. Luckily, I mentioned the problem to a friend. She told me that the morning after pill is no longer prescription-only for adults -- it is over the counter. This kind of information is critical! If the nurse at VFP was able to share information as to the doctor's ethical standards, surely she could have also added that an appointment to get the requested medicine wasn't necessary at all.
I have liked the doctors I met at VFP, but that simply is not enough to overcome a practice that is as poorly run as theirs.

Pros: Saturday morning appointments, knowledgable and confidence-inspiring doctors

Cons: The WROST run medical practice I have ever encountered. Bad enough that doc-quality just doesn't make up for it.

 

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