Burns, Ronald R, Do - University Family Medicine Ctr

★★★★☆
  • 10055 University Blvd

    Orlando, FL 32817

    Map & Directions
  • 407-679-4800

About Burns, Ronald R, Do - University Family Medicine Ctr

Hours
Mon-Fri 9am-5pm

Health & Medical

Health & Medical
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4.0 16
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This office is absolutely amazing. I was a student at UCF and completely unhappy with the Health Services offered there. I called the University Family Medicine Center to make an appointment as a new patient. I immediately had an

3
★★★★★

This office is absolutely amazing. I was a student at UCF and completely unhappy with the Health Services offered there. I called the University Family Medicine Center to make an appointment as a new patient. I immediately had an

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I used to love this office. I was shocked to see bad comments about the staff. I will still say there are some very sweet people working there and they seem to always have appointments available (not sure if that is a good thing in

3
★★★★★

I used to love this office. I was shocked to see bad comments about the staff. I will still say there are some very sweet people working there and they seem to always have appointments available (not sure if that is a good thing in

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Absolutely one of the most terrible dr.'s offices I have visited. Due to not having medical insurance I am only seen by nurse practicioners who are unfamiliar with my medical issues. They gave me the wrong antibiotic which was inaffective

3
★★★★★

Absolutely one of the most terrible dr.'s offices I have visited. Due to not having medical insurance I am only seen by nurse practicioners who are unfamiliar with my medical issues. They gave me the wrong antibiotic which was inaffective

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My medical history is extensive and I have meet and interacted with many medical offices! This office, by far, has the most efficient, kind, and proactive staff and is the best doctors office I have ever been to. I have been a patient

3
★★★★★

My medical history is extensive and I have meet and interacted with many medical offices! This office, by far, has the most efficient, kind, and proactive staff and is the best doctors office I have ever been to. I have been a patient

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Awesome office! Even though I felt horrible, I was greeted with smiles at the door. I was coughing so hard different staff from the front desk offered me water. It's the little things that count. When I saw the doctor I was told that i had

3
★★★★★

Awesome office! Even though I felt horrible, I was greeted with smiles at the door. I was coughing so hard different staff from the front desk offered me water. It's the little things that count. When I saw the doctor I was told that i had

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I had a rough beginning to this year and this office was fantastic in working with my lack of cash flow. My insurance denied all of my claims after I lost my job and I owed about $500 to the office. When I called the "billing manager" she

3
★★★★★

I had a rough beginning to this year and this office was fantastic in working with my lack of cash flow. My insurance denied all of my claims after I lost my job and I owed about $500 to the office. When I called the "billing manager" she

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I've been a patient here for about 9 years. Recently I have had consecutive communication issues with this office. I was told to come in to be "Seen" before authorization could be made on a Rx i've been on for about 2 years. That is

3
★★★★★

I've been a patient here for about 9 years. Recently I have had consecutive communication issues with this office. I was told to come in to be "Seen" before authorization could be made on a Rx i've been on for about 2 years. That is

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They had been caring for my family for more than 5 years. Before they collected the co-pay right after the appointment, but recently they started to bill us. I will always slettle my account promptly upon my next follow-appointment. My wife just called to have another follow up appointment done. Just to be told that they will no longer be my primary care Dr's because I did not payed my last visits co-pay. I guess after draining blue cross and blue shield for 5 years out of 10s of thousands of dollars, they are in serious need of $60.00. With this group money is king! and patient is number 2. For $60.00 they put my families health second, is not like they did not get paid anything the insurance was paying them thousands of dollars for my care. As of now I had been without my high blood pressure meds for 1 week waiting for my first appointment with a new family doctor. Is sad how quick they forget the Hippocratic Oath.

Be carefull if you think that you have a enough patients, reform is just arround the corner.

1
★★☆☆☆

They had been caring for my family for more than 5 years. Before they collected the co-pay right after the appointment, but recently they started to bill us. I will always slettle my account promptly upon my next follow-appointment. My wife just called to have another follow up appointment done. Just to be told that they will no longer be my primary care Dr's because I did not payed my last visits co-pay. I guess after draining blue cross and blue shield for 5 years out of 10s of thousands of dollars, they are in serious need of $60.00. With this group money is king! and patient is number 2. For $60.00 they put my families health second, is not like they did not get paid anything the insurance was paying them thousands of dollars for my care. As of now I had been without my high blood pressure meds for 1 week waiting for my first appointment with a new family doctor. Is sad how quick they forget the Hippocratic Oath.

Be carefull if you think that you have a enough patients, reform is just arround the corner.

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I have no idea what any of the neg people are saying I've had nothing but great service from these guys!! There is a very friendly gentleman up front, and the MA's are delightful as well. I was sick with Bronchitis and Dr Raley cured me within a week. Same day appointments and Saturdays are always available when i call. Don't listen to these negative idiots, these guys are class!!

2
★★★★★

I have no idea what any of the neg people are saying I've had nothing but great service from these guys!! There is a very friendly gentleman up front, and the MA's are delightful as well. I was sick with Bronchitis and Dr Raley cured me within a week. Same day appointments and Saturdays are always available when i call. Don't listen to these negative idiots, these guys are class!!

Pros: I don't feel like I'm in a morgue!!

Cons: n/a

.

Extremely rude staff. I was not seen by this doctor, I was seen by an NP, who was very nice. I had read reviews prior to making an appointment and was hesitant because of the reviews regarding billing. I figured it must have been an isolated incident and went ahead with the appointment. Unfortunately it is clear this was not an isolated incident this office is very manipulative and will wrongfully bill you so that your insurance won't pay for their services and you will be requested to pay the clinic out of pocket. They will make false claims regarding coding of treatment and refuse to address those mistakes. The office staff is very rude to their patients. They will hang up on them and refuse to address patient concerns. When asked to see my records they refused and then requested I pay additional fees just to look at my records. They also refused to address my concerns in private and forced me to address them at the window in the waiting area, which was not only inappropriate but also a violation of privacy. The incorrect coding unfortunately comes down to your word against theirs, and you will be expected to pay them for services that were not requested

0
★☆☆☆☆

Extremely rude staff. I was not seen by this doctor, I was seen by an NP, who was very nice. I had read reviews prior to making an appointment and was hesitant because of the reviews regarding billing. I figured it must have been an isolated incident and went ahead with the appointment. Unfortunately it is clear this was not an isolated incident this office is very manipulative and will wrongfully bill you so that your insurance won't pay for their services and you will be requested to pay the clinic out of pocket. They will make false claims regarding coding of treatment and refuse to address those mistakes. The office staff is very rude to their patients. They will hang up on them and refuse to address patient concerns. When asked to see my records they refused and then requested I pay additional fees just to look at my records. They also refused to address my concerns in private and forced me to address them at the window in the waiting area, which was not only inappropriate but also a violation of privacy. The incorrect coding unfortunately comes down to your word against theirs, and you will be expected to pay them for services that were not requested

Pros: NP was nice

Cons: Very rude staff. Incorrect billing.

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I have been a customer for over 8 years and have had no problems, loved their nurse practitioners. Within the last year I have been treated rudely. They confronted me today for 5.87 late fees that exceed the 5.00 copay for labs and added to the confrontations with problems they had with my ex husband and treated me with sarcasim and disdain. I am very dissatisfied and will be looking for another provider. I am very disappointed. I may loose 5.87 to late fees, they lost four customers myself and my three daughters. What a trade.

0
★☆☆☆☆

I have been a customer for over 8 years and have had no problems, loved their nurse practitioners. Within the last year I have been treated rudely. They confronted me today for 5.87 late fees that exceed the 5.00 copay for labs and added to the confrontations with problems they had with my ex husband and treated me with sarcasim and disdain. I am very dissatisfied and will be looking for another provider. I am very disappointed. I may loose 5.87 to late fees, they lost four customers myself and my three daughters. What a trade.

Pros: None

Cons: Run customers away

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My husband and I have been seeing the docs and PA's here for about 10 years, and find them very friendly and helpful. They have evening and weekend hours, which is awesome, if you call first thing they can usually get you in same day. My only con is speed for calling in prescriptions, I had an allergic reaction to a med right before X-mas, and they were great about getting back to me (on a Saturday, no less) about my reaction, but it took until the following THURSDAY to get them to call a new script in for me. I could have driven to the office and picked it up had I know it would take that long! Other than that, no complaints!

2
★★★★☆

My husband and I have been seeing the docs and PA's here for about 10 years, and find them very friendly and helpful. They have evening and weekend hours, which is awesome, if you call first thing they can usually get you in same day. My only con is speed for calling in prescriptions, I had an allergic reaction to a med right before X-mas, and they were great about getting back to me (on a Saturday, no less) about my reaction, but it took until the following THURSDAY to get them to call a new script in for me. I could have driven to the office and picked it up had I know it would take that long! Other than that, no complaints!

Pros: Great Staff, Great Hours

Cons: Slow Prescription Call Ins

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The Doctors do their job but beware, this place will add hidden charges that can add up to over $100 your insurance will refuse to cover. It is unethical but completely legal (as seen on 20/20). Why go to a place that will scam people?

0
★☆☆☆☆

The Doctors do their job but beware, this place will add hidden charges that can add up to over $100 your insurance will refuse to cover. It is unethical but completely legal (as seen on 20/20). Why go to a place that will scam people?

Pros: Quality of care

Cons: Hidden expenses your insurance won't cover

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I have been going to UFMC for the past 11 years. However, it has been a rocky road with customer service and professionalism. In the past I have spoken to the office manager only to get the same response as I received from the staff. However, I continued to go because I didn't want to look for another primary care physician. Unfortunately, this week was the last straw. I was mistreated by T****** the referral coordinator. I called because I have been in pain for a month and need to speak with the NP available. She was very rude and stated that she wasn?t available. I asked to speak with my PCP. She then reamed me about how I should be appreciative that she took my call and that she referred me to other doctors in the past. I Understood that she didn't care that I was in pain and needed to speak to my doctor. I gave up and decided to call and leave a message for the office manager. Hopefully, after all these years she will actually be professional and deal with the situation.

1
★★☆☆☆

I have been going to UFMC for the past 11 years. However, it has been a rocky road with customer service and professionalism. In the past I have spoken to the office manager only to get the same response as I received from the staff. However, I continued to go because I didn't want to look for another primary care physician. Unfortunately, this week was the last straw. I was mistreated by T****** the referral coordinator. I called because I have been in pain for a month and need to speak with the NP available. She was very rude and stated that she wasn?t available. I asked to speak with my PCP. She then reamed me about how I should be appreciative that she took my call and that she referred me to other doctors in the past. I Understood that she didn't care that I was in pain and needed to speak to my doctor. I gave up and decided to call and leave a message for the office manager. Hopefully, after all these years she will actually be professional and deal with the situation.

Pros: availabilty

Cons: Unprofessional staff

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I've never had anything but positive results from UFMC. The NP who handles myself and my mom is just wonderful. In fact, she's the only one who has helped my mom get her diabetes under control. Every other Dr. would put her on meds and just increase dosage, no research into diet or bloodwork. The NP always has a smile on her face and is completely understanding. The staff is helpful and courteous.

2
★★★★★

I've never had anything but positive results from UFMC. The NP who handles myself and my mom is just wonderful. In fact, she's the only one who has helped my mom get her diabetes under control. Every other Dr. would put her on meds and just increase dosage, no research into diet or bloodwork. The NP always has a smile on her face and is completely understanding. The staff is helpful and courteous.

Pros: Great staff

Cons: n/a

.

I advised my PCP my massage therapist said calf was torn. The NP told me it was a varicose vein & that "if it was a torn muscle, you wouldn't be walking". I stated that I had read somewhere that exercise helps varicose veins heal & the NP stated that it makes them worse. The NP ordered an ultrasound. I asked if I could exercise & the NP said YES. When I called about the results, they told me to wait longer. Just short of 2 weeks later & still no results, I finally followed up after my call. Result = no varicose vein. When I asked what it was, they said they would have to call me back. I advised them to call on Tuesday. Tues = no call. I called Wed morn & asked for the office mgr. They took a message & said the OM would call back. Around lunchtime I followed up. They put someone on the phone, but not the OM. I stated that I never got my promised call on Tues. I inquired on why I can?t find out what is wrong w/ my leg & they replied that I would have to see a ?doctor? for that. Am I missing something??? They offered me a referral & I stated I wanted to find my doctor of choice & I would call back Thurs. I called first thing Thurs to talk to the referral specialist & they told me she comes in at 9. I called at 9:17am she wasn't in, so they took the doctor info and advised me that they have to give the info to the ins-co & the ins-co would contact the specialist & wait ~2hrs. I called the specialist 4 times & they still don't have my referral. I call the PCP again & they advised me that the referral specialist is out. I inform them that I do not want to lose the Monday slot w/ the other doctor & to please have someone else call in the referral. They say no & in the end, hung up on me. Would you be frustrated if you were getting this runaround? Here I am at 3pm on Thurs & I still don't have my referral & I was made another promise for tomo. Would you trust them to keep their word? What happens if I get reinjured during this time the NP said I could keep exercising?

0
★☆☆☆☆

I advised my PCP my massage therapist said calf was torn. The NP told me it was a varicose vein & that "if it was a torn muscle, you wouldn't be walking". I stated that I had read somewhere that exercise helps varicose veins heal & the NP stated that it makes them worse. The NP ordered an ultrasound. I asked if I could exercise & the NP said YES. When I called about the results, they told me to wait longer. Just short of 2 weeks later & still no results, I finally followed up after my call. Result = no varicose vein. When I asked what it was, they said they would have to call me back. I advised them to call on Tuesday. Tues = no call. I called Wed morn & asked for the office mgr. They took a message & said the OM would call back. Around lunchtime I followed up. They put someone on the phone, but not the OM. I stated that I never got my promised call on Tues. I inquired on why I can?t find out what is wrong w/ my leg & they replied that I would have to see a ?doctor? for that. Am I missing something??? They offered me a referral & I stated I wanted to find my doctor of choice & I would call back Thurs. I called first thing Thurs to talk to the referral specialist & they told me she comes in at 9. I called at 9:17am she wasn't in, so they took the doctor info and advised me that they have to give the info to the ins-co & the ins-co would contact the specialist & wait ~2hrs. I called the specialist 4 times & they still don't have my referral. I call the PCP again & they advised me that the referral specialist is out. I inform them that I do not want to lose the Monday slot w/ the other doctor & to please have someone else call in the referral. They say no & in the end, hung up on me. Would you be frustrated if you were getting this runaround? Here I am at 3pm on Thurs & I still don't have my referral & I was made another promise for tomo. Would you trust them to keep their word? What happens if I get reinjured during this time the NP said I could keep exercising?

Pros: Parking

Cons: Office Staff

 

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