Canton, Rafael, Md - Little Office Svc Co

★☆☆☆☆

About Canton, Rafael, Md - Little Office Svc Co

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LEE D. MENDIOLA, M.D. & ASSOCIATES

1752 S. Victoria Ave., Suite 250 Ventura, CA

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This office is extremely unprofessional. I arrived 30 minutes early for my appointment and signed in on the clipboard. No one called my name at all until finally, after waiting 25 minutes, I approached the front desk to volunteer myself to fill out new-patient paperwork. I had to ask for the HIPPA notification, which the receptionist had to photocopy to give me. Another receptionist finally showed up with her child (who must have been about 10 or 1 years old) who sat at the front desk among the patient records and information. I asked about billing and the receptionist said, "oh, don't worry, we'll bill you." After receiving the bill over a month later, I learned that Dr. Canton is the only physician at that practice who DOES NOT ACCEPT CREDIT CARDS, which is a big problem since I have an HSA account and my funds are only accessible with my HSA credit card. I call the office several times to try to work something out with the billing office and they did not return my calls.

This was a horrible experience, and to make matters worse, Dr. Canton was not helpful and did nothing during our hour together but give me two prescriptions: one for a sleep aid/anti-depressant (which I specifically said I didn't want) and one for a weird self-esteem phrase that I was supposed to repeat in front of a mirror 60 times per day. Not exaggerating... 60 times.

Don't waste you time, money, or headaches. Find another practice.

1
★☆☆☆☆

This office is extremely unprofessional. I arrived 30 minutes early for my appointment and signed in on the clipboard. No one called my name at all until finally, after waiting 25 minutes, I approached the front desk to volunteer myself to fill out new-patient paperwork. I had to ask for the HIPPA notification, which the receptionist had to photocopy to give me. Another receptionist finally showed up with her child (who must have been about 10 or 1 years old) who sat at the front desk among the patient records and information. I asked about billing and the receptionist said, "oh, don't worry, we'll bill you." After receiving the bill over a month later, I learned that Dr. Canton is the only physician at that practice who DOES NOT ACCEPT CREDIT CARDS, which is a big problem since I have an HSA account and my funds are only accessible with my HSA credit card. I call the office several times to try to work something out with the billing office and they did not return my calls.

This was a horrible experience, and to make matters worse, Dr. Canton was not helpful and did nothing during our hour together but give me two prescriptions: one for a sleep aid/anti-depressant (which I specifically said I didn't want) and one for a weird self-esteem phrase that I was supposed to repeat in front of a mirror 60 times per day. Not exaggerating... 60 times.

Don't waste you time, money, or headaches. Find another practice.

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