Carlson, Kevin R, Md - Wells Branch Medical Ctr

★★★★☆
  • 2013 Wells Branch Pkwy Ste 113

    Austin, TX 78728

    Map & Directions
  • 512-251-2828

About Carlson, Kevin R, Md - Wells Branch Medical Ctr

Health & Medical

Health & Medical
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I have been going to Dr Carlson for years, he was recommended by a co-worker who couldn't say enough good things about him. Once I went to see him, I understood what she meant. EVERYONE there is very nice, helpful and professional. He takes his time to discuss your concerns and doesn't try to shove you out the door in 5 minutes.
Over all I would have to say he is one of the best doctors I have ever been to see!

2
★★★★★

I have been going to Dr Carlson for years, he was recommended by a co-worker who couldn't say enough good things about him. Once I went to see him, I understood what she meant. EVERYONE there is very nice, helpful and professional. He takes his time to discuss your concerns and doesn't try to shove you out the door in 5 minutes.
Over all I would have to say he is one of the best doctors I have ever been to see!

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I've been a patient of Dr Carlson for close to 10 years. He has always been extremely professional, yet caring as well. His nurse, Lou, is incredibly helpful and nice. The staff have always been pleasant. While I do not particularly like going to the doctor, as it generally means I am not feeling well, I have never had a better primary care physician than Dr Carlson. I have never had a bad experience while visiting his office and the wait times do not seem excessive to me. I generally get in within 5-10 minutes of my arrival time, which is usually 5-10 minutes ahead of my scheduled time, so in effect, my appointment are usually right on time, as scheduled. I have moved farther and farther from Dr Carlson's office since I first started seeing him, but continue to go to him for medical needs because I believe him, trust him and enjoy meeting with him, his nurse and his staff. I hope he's not beginning to narrow down his clientele, because I really don't want to have to try to find another family doctor that can compare to him. However, if he is preparing for retirement, he definitely deserves it. I just hope that he will be able to refer me to another primary care physician that is right up there with him when that day comes.

2
★★★★★

I've been a patient of Dr Carlson for close to 10 years. He has always been extremely professional, yet caring as well. His nurse, Lou, is incredibly helpful and nice. The staff have always been pleasant. While I do not particularly like going to the doctor, as it generally means I am not feeling well, I have never had a better primary care physician than Dr Carlson. I have never had a bad experience while visiting his office and the wait times do not seem excessive to me. I generally get in within 5-10 minutes of my arrival time, which is usually 5-10 minutes ahead of my scheduled time, so in effect, my appointment are usually right on time, as scheduled. I have moved farther and farther from Dr Carlson's office since I first started seeing him, but continue to go to him for medical needs because I believe him, trust him and enjoy meeting with him, his nurse and his staff. I hope he's not beginning to narrow down his clientele, because I really don't want to have to try to find another family doctor that can compare to him. However, if he is preparing for retirement, he definitely deserves it. I just hope that he will be able to refer me to another primary care physician that is right up there with him when that day comes.

Pros: Plenty of close parking, warm staff and waiting room

Cons: n/a

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I saw Dr. Carlson about twice a year and we always seemed to have a good working relationship. I was completely blown away when I called to make an appointment and the office staff told me that even though I paid my missed appointment fees, I had been "terminated" for missing two appointments. I asked to speak to Dr Carlson about it and they gave me to the office manager. who told me, "You will not be seeing Dr. Carlson again, please do not come in." Apparently they mailed a letter to my old address.

I have a HMO and Dr. Carlson was my primary caregiver. As a patient, I think I should not have been terminated. I missed an apt. in September and then in January. They have cancelation fees. I paid them. There was no policy indicating that I was about to have to end my relationship with my doctor. Additionally, it seems like since I have an HMO and I was locked into seeing Dr. Carlson, they should have informed me AND my insurance company. That way, even if they letter failed to reach me, the insurance company could give me a heads up. I still can't quite believe that I will just never see Dr. Carlson again. He is a good doctor, but this seems random, rude and unprofessional. I can't help but wonder if he is trying to whittle his practice down. When I called I noticed that the office had reduced the number of hours it was open in a week.

Anyway, if you want a doctor who actually cares about the welfare of his patients, look elsewhere.

0
★☆☆☆☆

I saw Dr. Carlson about twice a year and we always seemed to have a good working relationship. I was completely blown away when I called to make an appointment and the office staff told me that even though I paid my missed appointment fees, I had been "terminated" for missing two appointments. I asked to speak to Dr Carlson about it and they gave me to the office manager. who told me, "You will not be seeing Dr. Carlson again, please do not come in." Apparently they mailed a letter to my old address.

I have a HMO and Dr. Carlson was my primary caregiver. As a patient, I think I should not have been terminated. I missed an apt. in September and then in January. They have cancelation fees. I paid them. There was no policy indicating that I was about to have to end my relationship with my doctor. Additionally, it seems like since I have an HMO and I was locked into seeing Dr. Carlson, they should have informed me AND my insurance company. That way, even if they letter failed to reach me, the insurance company could give me a heads up. I still can't quite believe that I will just never see Dr. Carlson again. He is a good doctor, but this seems random, rude and unprofessional. I can't help but wonder if he is trying to whittle his practice down. When I called I noticed that the office had reduced the number of hours it was open in a week.

Anyway, if you want a doctor who actually cares about the welfare of his patients, look elsewhere.

Pros: Nice Doctor

Cons: Terrible office staff, long office wait times, "termination"

 

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