Carmen L. Pastor, MD

★☆☆☆☆

About Carmen L. Pastor, MD

Categories
  • Endocrinologists

Health & Medical

Health & Medical
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DO NOT USE this business. I don't even know where to begin to tell you the extent of the problems with this place. These people honestly must have mental problems. The receptionist is the worst. He is completely incompetent, demands that you come early for your appointment, and is mean and nasty in person and on the phone. He has no sense of customer service or courtesy. The doctor is mean and rude and does not care at all about her patients. I had an appointment for 9AM. I entered the office at 9:04AM because I was held up on the elevator and the receptionist refused to let me see the doctor. He told me that because I was late that I would not be seen. He said that I could sit there and wait until they could get me in some time in the afternoon.I said "what? I have to go to work!" I thought he was joking. I said to him several times, "you're kidding me, right? It's 9:04AM. My appointment is at 9AM. It's 4 minutes past!!" I asked to speak to the Dr. He said that I could not. I told him that I was leaving and would not be back. I later called to request my patient records and he told me that they charge for the files and only take such requests in writing. I said fine. Again, I asked him to please have the doctor call me and left my number. The doctor never called. I have since sent them the check and an official written request for my records. I didn't trust the incompetent receptionist so I sent the letter and check certified mail. A few weeks later they had the audacity to send me a bill for a missed appointment. I was livid. This place is unethical and money grubbing. They wasted my time, caused me to miss work so that I could be at the appointment which they then refuse to see me. They denied me service and care because I was FOUR minutes late and now they are charging me for a missed appointment. I can completely understand why this practice gets such horrible reviews on a number of sites on line. The horrible reviews are true. I can't believe this doctor isn't out of business already. Trust me, don't waste your time on this doctor or her horribly run practice and sub par care. I did finally get my medical records from this awful place and I have since transferred to another doctor.

1
★☆☆☆☆

DO NOT USE this business. I don't even know where to begin to tell you the extent of the problems with this place. These people honestly must have mental problems. The receptionist is the worst. He is completely incompetent, demands that you come early for your appointment, and is mean and nasty in person and on the phone. He has no sense of customer service or courtesy. The doctor is mean and rude and does not care at all about her patients. I had an appointment for 9AM. I entered the office at 9:04AM because I was held up on the elevator and the receptionist refused to let me see the doctor. He told me that because I was late that I would not be seen. He said that I could sit there and wait until they could get me in some time in the afternoon.I said "what? I have to go to work!" I thought he was joking. I said to him several times, "you're kidding me, right? It's 9:04AM. My appointment is at 9AM. It's 4 minutes past!!" I asked to speak to the Dr. He said that I could not. I told him that I was leaving and would not be back. I later called to request my patient records and he told me that they charge for the files and only take such requests in writing. I said fine. Again, I asked him to please have the doctor call me and left my number. The doctor never called. I have since sent them the check and an official written request for my records. I didn't trust the incompetent receptionist so I sent the letter and check certified mail. A few weeks later they had the audacity to send me a bill for a missed appointment. I was livid. This place is unethical and money grubbing. They wasted my time, caused me to miss work so that I could be at the appointment which they then refuse to see me. They denied me service and care because I was FOUR minutes late and now they are charging me for a missed appointment. I can completely understand why this practice gets such horrible reviews on a number of sites on line. The horrible reviews are true. I can't believe this doctor isn't out of business already. Trust me, don't waste your time on this doctor or her horribly run practice and sub par care. I did finally get my medical records from this awful place and I have since transferred to another doctor.

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This so called physician treated my mother. During the wait for appointments, I saw people turned away for being less than 5 minutes late for appointments, but we were waiting to be seen because the doctor was running late.

A pregnant lady with 3 kids in tow showed up 2 (yes, 2 minutes) late for her appointment. The staff put her in a room to be seen. This female Napoleon came out to the desk and proceeded to scream (uhuh, yell very loudly) at the staff for placing a late patient in a room to be seen.

1
★☆☆☆☆

This so called physician treated my mother. During the wait for appointments, I saw people turned away for being less than 5 minutes late for appointments, but we were waiting to be seen because the doctor was running late.

A pregnant lady with 3 kids in tow showed up 2 (yes, 2 minutes) late for her appointment. The staff put her in a room to be seen. This female Napoleon came out to the desk and proceeded to scream (uhuh, yell very loudly) at the staff for placing a late patient in a room to be seen.

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