Carter, Randy B, Od - Eye Institute Of Ut

★★☆☆☆
  • 755 E 3900 S

    Salt Lake City, UT 84107

    Map & Directions
  • 801-266-2283

About Carter, Randy B, Od - Eye Institute Of Ut

Categories
  • Family Practice Doctors
  • Optometrists
  • Surgeons
Hours
Monday: 08:00 AM - 05:00 PM
Tuesday: 08:00 AM - 05:00 PM
Wednesday: 08:00 AM - 05:00 PM
Thursday: 08:00 AM - 05:00 PM
Friday: 08:00 AM - 05:00 PM
Saturday: Closed
Sunday: Closed

Health & Medical

Health & Medical
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Went for a routine eye exam believing this office would be more high tech than the average mall eye care center. It wasn't. A technician called me in and did all the measuring stuff right way, and then I had to wait TWO HOURS totally blind, in a dark 2nd waiting room in no man's land for the doctor to arrive, while continously being told "it will just be a few minutes". When I voiced my outrage I just got a shrug of the shoulders. These people clearly do not value their patients' time. I will never go back.

0
★☆☆☆☆

Went for a routine eye exam believing this office would be more high tech than the average mall eye care center. It wasn't. A technician called me in and did all the measuring stuff right way, and then I had to wait TWO HOURS totally blind, in a dark 2nd waiting room in no man's land for the doctor to arrive, while continously being told "it will just be a few minutes". When I voiced my outrage I just got a shrug of the shoulders. These people clearly do not value their patients' time. I will never go back.

Pros: NONE!

Cons: Ridiculous wait

.

I am certain that the Eye Institute does not intend for people to have to wait for service. The wait is most likely because everyone knows how good the Eye Institute of Utah is and will not go anyplace else. Add to this the fact that they do not turn anyone away and try to get everyone in as soon as possible, and you have a backlog. I have been treated by them for 7 years now, and have never had to wait more than two weeks for an appointment because of their ability to schedule. I was not fortunate enough to be a candidate for the surgery, however was fortunate enough that they diagnosed my Eye disease which had been incorrectly labeled as a bad stigmatism all my life. I continue to go to the Eye Institute even though they are not covered by my insurance. Sure sometimes I have to wait a bit, but guess what.. the best are worth waiting for ! My hats off to the entire staff of employees in Murray (doctors, admins, schedulers, finance..all inclusive). They are trying to please everyone, and we know how difficult that can be. Everyone wants to be seen now, and have their surgery the day after they first step in for an evaluation-- They do their best to keep us from waiting calendar days. I guess we can do our part by waiting a few minutes.....Incidentally, had they not diagnosed me correctly and proceeded with surgery?I would have been one of the bad statistics. Oh and did I mention that when they told me I had an eye disease and was not a candidate that they came to tell me with my check in hand? I was in their office three times and they did not want a dime. I would not trust my eyesight to anyone else!

2
★★★★★

I am certain that the Eye Institute does not intend for people to have to wait for service. The wait is most likely because everyone knows how good the Eye Institute of Utah is and will not go anyplace else. Add to this the fact that they do not turn anyone away and try to get everyone in as soon as possible, and you have a backlog. I have been treated by them for 7 years now, and have never had to wait more than two weeks for an appointment because of their ability to schedule. I was not fortunate enough to be a candidate for the surgery, however was fortunate enough that they diagnosed my Eye disease which had been incorrectly labeled as a bad stigmatism all my life. I continue to go to the Eye Institute even though they are not covered by my insurance. Sure sometimes I have to wait a bit, but guess what.. the best are worth waiting for ! My hats off to the entire staff of employees in Murray (doctors, admins, schedulers, finance..all inclusive). They are trying to please everyone, and we know how difficult that can be. Everyone wants to be seen now, and have their surgery the day after they first step in for an evaluation-- They do their best to keep us from waiting calendar days. I guess we can do our part by waiting a few minutes.....Incidentally, had they not diagnosed me correctly and proceeded with surgery?I would have been one of the bad statistics. Oh and did I mention that when they told me I had an eye disease and was not a candidate that they came to tell me with my check in hand? I was in their office three times and they did not want a dime. I would not trust my eyesight to anyone else!

Pros: Excellent Care ! Fully qualified. Highly recommended.

Cons: If they are good and we are talking about your eyesight, there are no cons !

.

My dad had cataract surgery yesterday and a follow-up appointment today. The surgery lasted 15 minutes but he had to wait OVER AN HOUR for the doctor to come in and spend less than 10 SECONDS (not minutes!) to tell him "It looks good. See you tomorrow." Today's appointment was a repeat performance. After a 75 minute wait in the exam room, following the 30 minute wait in the waiting room, my dad went out to ask if he had been forgotten and the doctor came in about 1 minute later for again less than 10 SECONDS to tell him "Your eye still has some clearing up to do but It looks good." How ridiculous! He will find another place to have his other eye done. WE ABSOLUTELY DO NOT RECOMMEND THIS PLACE TO ANYONE!!!!!!!

0
★☆☆☆☆

My dad had cataract surgery yesterday and a follow-up appointment today. The surgery lasted 15 minutes but he had to wait OVER AN HOUR for the doctor to come in and spend less than 10 SECONDS (not minutes!) to tell him "It looks good. See you tomorrow." Today's appointment was a repeat performance. After a 75 minute wait in the exam room, following the 30 minute wait in the waiting room, my dad went out to ask if he had been forgotten and the doctor came in about 1 minute later for again less than 10 SECONDS to tell him "Your eye still has some clearing up to do but It looks good." How ridiculous! He will find another place to have his other eye done. WE ABSOLUTELY DO NOT RECOMMEND THIS PLACE TO ANYONE!!!!!!!

Pros: NONE

Cons: Waiting time, abandonment, uninterested in patient care or satisfaction

 

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