Casey J. Crumbliss, OD

★★★☆☆

About Casey J. Crumbliss, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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I live in the area and have stopped in the store twice.

The first time the girls were too busy sitting behind the desk to help me. No one offered to asses what I needed and sell me anything. I tried on a few frames, but did not buy anything.

I ended up buying frames from a store I visited while in NY. Unfortunately they forgot to get my PD (pupillary distance) before I left. They said it takes 1 minute and any eye place could help me out for free in my area.

When I stopped in Custom Eyes again it was to ask if they could help me out. They said "No-we only do that for purchasing customers."

I went to Lenscrafters, and they were happy to help. I was in and out of there in less than 30 seconds.

I think the lack of service is apparent in Custom Eyes. They have a small selection of frames, nothing that sets them apart from any other eye boutique. Above all, I think their treatment towards potential customers speaks volumes about how they run a business.

They should be more helpful to people who are looking to spend money, and more proactive in creating a relationship with any customer that walks in the store.

They definitely fall short in both areas. You can get a better selection and more help anywhere else.

1
★☆☆☆☆

I live in the area and have stopped in the store twice.

The first time the girls were too busy sitting behind the desk to help me. No one offered to asses what I needed and sell me anything. I tried on a few frames, but did not buy anything.

I ended up buying frames from a store I visited while in NY. Unfortunately they forgot to get my PD (pupillary distance) before I left. They said it takes 1 minute and any eye place could help me out for free in my area.

When I stopped in Custom Eyes again it was to ask if they could help me out. They said "No-we only do that for purchasing customers."

I went to Lenscrafters, and they were happy to help. I was in and out of there in less than 30 seconds.

I think the lack of service is apparent in Custom Eyes. They have a small selection of frames, nothing that sets them apart from any other eye boutique. Above all, I think their treatment towards potential customers speaks volumes about how they run a business.

They should be more helpful to people who are looking to spend money, and more proactive in creating a relationship with any customer that walks in the store.

They definitely fall short in both areas. You can get a better selection and more help anywhere else.

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.

I called for an appointment and was given one within a week at the time I requested. I wasn't sure if this was a good sign or not but the store was quite busy while I was there for my exam. The opthamologist was educated and efficient, he took time to explain and answer my questions. I was asked to try my contacts for a week before purchasing more and I was pleased with this approach. Great selection of glasses if that's the route you go.

5
★★★★★

I called for an appointment and was given one within a week at the time I requested. I wasn't sure if this was a good sign or not but the store was quite busy while I was there for my exam. The opthamologist was educated and efficient, he took time to explain and answer my questions. I was asked to try my contacts for a week before purchasing more and I was pleased with this approach. Great selection of glasses if that's the route you go.

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