Catherine A. Goodstein, MD

★☆☆☆☆

About Catherine A. Goodstein, MD

Categories
  • Ob-Gyn

Health & Medical

Health & Medical
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Going to this clinic for my prenatal was by far the biggest mistake I've ever made in my life. Not only does it take forever to get an appointment, you have to wait for at least half an hour to be seen and deal with the crappy attitude of the front desk staff, some of whose boyfriends visit during office hours. The doctors are brisk, abrupt and not particularly good at what they do. You are in and out and they get paid-- that's what matters. They are like machines, robots; and one of the nurses can be unspeakably rude, especially if your bloodwork is holding her up at the end of the day. If you're looking for personal, individualized, quality treatment DO NOT GO here.

My insurance nightmare is another reason why I don't recommend this clinic. Initially I was told they do not accept my insurance; I left the clinic planning to find an in-network provider. The same day, they called me back and told me they would love to have me as a patient. A woman from the billing department sat down with me and explained that since I had an excellent plan, I would only have to pay a deductible of $100; my provider (United Health Care) would cover 80% of the bill and the clinic would write off the rest. I made sure that she understood that I could not pay out of pocket for expenses and she kept assuring me that there would be no need to. Several months
into pregnancy, I was hit by lab bills totaling hundreds of dollars in addition to costs my insurance didn't cover; the woman did not explain that there would be a discrepancy between the amount allowed by my provider and the amount of the bill, and that the 80% referred to the former rather than the latter. She did not explain that lab costs were not included. In addition, I had to be transferred to a high-risk specialist because of a positive fetal fibronectin test in my seventh month. Hence a different billing code was used than what was expected. Botttom line, it is three months after my twin delivery and I received a bill from their office for $4,000 which they claim I am responsible for. I will have to work with a medical billing advocate to fight this, if necessary. The staff in the billing department have avoided my calls and the woman who lured me into the clinic looked ashamed when I went to see her in person, but the semi-threatening letters still arrive in my mail.

In one word: Avoid like the plague. Do not be seduced, like I was, by the name or the Soho location. These people (doctors, nurses and billing department staff) do not care about you. Dealing with them has detracted from the joy of having twins and added unnecessary layers of stress to my life.

0
★☆☆☆☆

Going to this clinic for my prenatal was by far the biggest mistake I've ever made in my life. Not only does it take forever to get an appointment, you have to wait for at least half an hour to be seen and deal with the crappy attitude of the front desk staff, some of whose boyfriends visit during office hours. The doctors are brisk, abrupt and not particularly good at what they do. You are in and out and they get paid-- that's what matters. They are like machines, robots; and one of the nurses can be unspeakably rude, especially if your bloodwork is holding her up at the end of the day. If you're looking for personal, individualized, quality treatment DO NOT GO here.

My insurance nightmare is another reason why I don't recommend this clinic. Initially I was told they do not accept my insurance; I left the clinic planning to find an in-network provider. The same day, they called me back and told me they would love to have me as a patient. A woman from the billing department sat down with me and explained that since I had an excellent plan, I would only have to pay a deductible of $100; my provider (United Health Care) would cover 80% of the bill and the clinic would write off the rest. I made sure that she understood that I could not pay out of pocket for expenses and she kept assuring me that there would be no need to. Several months
into pregnancy, I was hit by lab bills totaling hundreds of dollars in addition to costs my insurance didn't cover; the woman did not explain that there would be a discrepancy between the amount allowed by my provider and the amount of the bill, and that the 80% referred to the former rather than the latter. She did not explain that lab costs were not included. In addition, I had to be transferred to a high-risk specialist because of a positive fetal fibronectin test in my seventh month. Hence a different billing code was used than what was expected. Botttom line, it is three months after my twin delivery and I received a bill from their office for $4,000 which they claim I am responsible for. I will have to work with a medical billing advocate to fight this, if necessary. The staff in the billing department have avoided my calls and the woman who lured me into the clinic looked ashamed when I went to see her in person, but the semi-threatening letters still arrive in my mail.

In one word: Avoid like the plague. Do not be seduced, like I was, by the name or the Soho location. These people (doctors, nurses and billing department staff) do not care about you. Dealing with them has detracted from the joy of having twins and added unnecessary layers of stress to my life.

Pros: none

Cons: too many to name

 

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