Charles C. Luu, O

★★★★☆
  • 9191 Bolsa Avenue Suite 116

    Westminster, CA 92683

    Map & Directions
  • 714-892-4171

About Charles C. Luu, O

Categories
  • Optometrists

Health & Medical

Health & Medical
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4.0 5
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The lady doctor is very knowledgeable and thorough. She spent like half an hour to check my eyes and explain every single details that I need to know.

I had no insurance so I paid over $200 for my versace glasses. But it's really really worth the money, I wore it every day for almost a year and accidentally broke it. I brought it back to the office with the hope to fix it, and believe it or not, they ordered me a brand new. YES, I GOT A BRAND NEW VERSACE GLASSES and only paid $15 for shipping!

2
★★★★★

The lady doctor is very knowledgeable and thorough. She spent like half an hour to check my eyes and explain every single details that I need to know.

I had no insurance so I paid over $200 for my versace glasses. But it's really really worth the money, I wore it every day for almost a year and accidentally broke it. I brought it back to the office with the hope to fix it, and believe it or not, they ordered me a brand new. YES, I GOT A BRAND NEW VERSACE GLASSES and only paid $15 for shipping!

Pros: Knowledgeable and thorough doctor. Good service.

Cons: No hard contact lens in stock

.

I'll just lay it out in the open.

The front desk ladies are all fake.

Since I was a child, I've been going to this place year after year because it's my parent's preference (they like cheap). Dr. Luu was a fantastic and kind optometrist-- he has now gone into Lasik and works at another place. As pep talk, I inquired about how he is and his location currently and they tell me. I come in for my next visit (few days later to pick up the frames) and I ask again, forgetting I've already asked and they lie straight to my face saying they're not sure.

Another instance.
Dr. Melody told me to call in after a few days regarding a letter of reference, and so I called in; they say she's busy and take down my number-- I don't get a call back. I call in FOR FIVE DAYS STRAIGHT. FIVE.. DAYS... STRAIGHT.

Each time they say she's busy and take my number. The fifth day, I just about had it. The lady pretty much interrogated me, asking what my name was, what business i was from (thinking I was scouting for optometrists maybe) my birthdate, if I was a patient, and what exactly my question was. Again, she takes down my number and I don't hear a call back.

That is not how you treat a customer.

1
★★☆☆☆

I'll just lay it out in the open.

The front desk ladies are all fake.

Since I was a child, I've been going to this place year after year because it's my parent's preference (they like cheap). Dr. Luu was a fantastic and kind optometrist-- he has now gone into Lasik and works at another place. As pep talk, I inquired about how he is and his location currently and they tell me. I come in for my next visit (few days later to pick up the frames) and I ask again, forgetting I've already asked and they lie straight to my face saying they're not sure.

Another instance.
Dr. Melody told me to call in after a few days regarding a letter of reference, and so I called in; they say she's busy and take down my number-- I don't get a call back. I call in FOR FIVE DAYS STRAIGHT. FIVE.. DAYS... STRAIGHT.

Each time they say she's busy and take my number. The fifth day, I just about had it. The lady pretty much interrogated me, asking what my name was, what business i was from (thinking I was scouting for optometrists maybe) my birthdate, if I was a patient, and what exactly my question was. Again, she takes down my number and I don't hear a call back.

That is not how you treat a customer.

Pros: Cheaper exams

Cons: Shady workers

.

Unfortunately I went to this optometrist based on their low exam prices. The location was clean and appeared modern technology-wise. However, the frame prices were terribly high due to the fact only name brands were being sold and it defeated my purpose of "thrifty" shopping. $280 dollars later I was given a pair of glasses that I could not see out of. The worst part is, I was not given any type of receipt. I am still attempting to get a corrected pair of glasses.

1
★★★☆☆

Unfortunately I went to this optometrist based on their low exam prices. The location was clean and appeared modern technology-wise. However, the frame prices were terribly high due to the fact only name brands were being sold and it defeated my purpose of "thrifty" shopping. $280 dollars later I was given a pair of glasses that I could not see out of. The worst part is, I was not given any type of receipt. I am still attempting to get a corrected pair of glasses.

Pros: Low Exam prices

Cons: High Frame Prices, No Receipts, Incorrect Prescriptions

.

Dr. Luu is a great eyecare professional and also takes the time to build rapport with you. He has been my doctor for 10 years. I used to reside in Chino Hills and still make it a point to go all the way to Westminster for my check ups. Through the years, I haven't found a doctor who prescribed me the exact prescription or most comfortable contact lenses. I've wasted money even trying to go to other doctors, especially when I end up throwing useless contact lenses away. So now, even though I live in Riverside, I still plan to get my check ups with Dr. Luu. It is worth it! The value, the expertise, and the friendly service!

5
★★★★★

Dr. Luu is a great eyecare professional and also takes the time to build rapport with you. He has been my doctor for 10 years. I used to reside in Chino Hills and still make it a point to go all the way to Westminster for my check ups. Through the years, I haven't found a doctor who prescribed me the exact prescription or most comfortable contact lenses. I've wasted money even trying to go to other doctors, especially when I end up throwing useless contact lenses away. So now, even though I live in Riverside, I still plan to get my check ups with Dr. Luu. It is worth it! The value, the expertise, and the friendly service!

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DR. LUU WAS MY EYE DOCTOR, HELPED ME BECOME AN EYE DOCTOR, AND IS NOW A TRUSTED COLLEAGUE AND MENTOR! TRUST DR. LUU. HE SEES YOU THROUGH!

5
★★★★★

DR. LUU WAS MY EYE DOCTOR, HELPED ME BECOME AN EYE DOCTOR, AND IS NOW A TRUSTED COLLEAGUE AND MENTOR! TRUST DR. LUU. HE SEES YOU THROUGH!

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