Charles Simon

★★☆☆☆
  • 5301 Limestone Road Suite 128

    Wilmington, DE 19808

    Map & Directions
  • 302-239-1933

About Charles Simon

Categories
  • Ophthalmologists
  • Oculists
  • Optometrists
  • Optical Goods Repair Shops
  • Contact Lenses
  • Eye Glasses
Hours
Monday: 08:00 AM - 08:00 AM
Tuesday: 08:00 AM - 08:00 AM
Wednesday: 08:00 AM - 05:00 PM
Thursday: 08:00 AM - 05:00 PM
Friday: 08:00 AM - 05:00 PM
Saturday: 09:00 AM - 03:00 PM
Sunday: Closed

Health & Medical

Health & Medical
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Julianne C. Lin, MD

5305 Limestone Road Wilmington, DE

2.3333 3
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.

I wrote a review on the Bear office but I have also been to the Limestone office. In fact, I've spent more time in the Limestone office than the Bear office. I have never had a problem with Simon Eye Associates. My exams are always on time and very smooth. The whole staff seem to be customer service oriented, which is odd in this day and age. Most employees don't give a hoot about customer service. But at Simon Eye it's different. I am always treated with respect. I never have to wait, my glasses only take a couple of days and that's it. I've never had a problem. I don't get the other 2 reviews. These must be isolated incidents.

5
★★★★★

I wrote a review on the Bear office but I have also been to the Limestone office. In fact, I've spent more time in the Limestone office than the Bear office. I have never had a problem with Simon Eye Associates. My exams are always on time and very smooth. The whole staff seem to be customer service oriented, which is odd in this day and age. Most employees don't give a hoot about customer service. But at Simon Eye it's different. I am always treated with respect. I never have to wait, my glasses only take a couple of days and that's it. I've never had a problem. I don't get the other 2 reviews. These must be isolated incidents.

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I ordered two pair of prescription glasses in April 09 at the pike creek office.But I still haven't get all of my glasses in right conditions as of 6/2/2009 and still don't know exactly when it will come in after 8 visits to the office and many phone call(mostly I called them) --the first try of either pair shows scratch on either the frame or the lens.--That tells the quality of work from their lab. The another problem is the staff in the office is not communicating with me in time about the status and I don't think they communication with the lab to get the right time frame before they throw out "oh, you will get it in 7-10 days"The lens of the sunglasses are pretty thick for me and the office can't put it all into the frame and need to send it to the lab. I was asked to confirm at the spot "Do you really want to get the thick lens fully into the frame"-- it is a new pair of sunglasses and I paid 400ish on top of insurance for just this pair. Do I ask too much or someone tries to dodge a problem???After all this, there is no one coming out and admit the problems.I am sure not going back.

1
★☆☆☆☆

I ordered two pair of prescription glasses in April 09 at the pike creek office.But I still haven't get all of my glasses in right conditions as of 6/2/2009 and still don't know exactly when it will come in after 8 visits to the office and many phone call(mostly I called them) --the first try of either pair shows scratch on either the frame or the lens.--That tells the quality of work from their lab. The another problem is the staff in the office is not communicating with me in time about the status and I don't think they communication with the lab to get the right time frame before they throw out "oh, you will get it in 7-10 days"The lens of the sunglasses are pretty thick for me and the office can't put it all into the frame and need to send it to the lab. I was asked to confirm at the spot "Do you really want to get the thick lens fully into the frame"-- it is a new pair of sunglasses and I paid 400ish on top of insurance for just this pair. Do I ask too much or someone tries to dodge a problem???After all this, there is no one coming out and admit the problems.I am sure not going back.

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.

I placed my order with Simon Eye on December 1. It is now January 3 and I am STILL waiting for my glasses. (This is after they told me I would have them in 7-10 days)! And the only way I have been getting updates on the status of my order is for ME to call them every day for the last week. They tried to placate me with a "free sunglasses clip" but since I am not 80 that doesn't really work for me. Don't go here unless you're REALLY not in a rush for new glasses.

1
★☆☆☆☆

I placed my order with Simon Eye on December 1. It is now January 3 and I am STILL waiting for my glasses. (This is after they told me I would have them in 7-10 days)! And the only way I have been getting updates on the status of my order is for ME to call them every day for the last week. They tried to placate me with a "free sunglasses clip" but since I am not 80 that doesn't really work for me. Don't go here unless you're REALLY not in a rush for new glasses.

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Charles Simon Office Locations:

302-239-1933

5301 Limestone Road Suite 128

Wilmington, DE, DE 19808

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302-239-1933

5301 Limestone Road Suite 223

Wilmington, DE, DE 19808

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