Cooper, Vicki L, Dds - Vicki L Cooper Pc

★★★☆☆
  • 6700 Alexander Bell Drive Suite 120

    Columbia, MD 21046

    Map & Directions
  • 410-872-3999

About Cooper, Vicki L, Dds - Vicki L Cooper Pc

Categories

Health & Medical

Health & Medical
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3.0 5
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I found this office to be bright, sunny and very welcoming. The staff are very friendly and warm to the patients. Dr. Cooper is an excellent dentist and I could not imagine going anywhere else. I highly recommend this practice.

5
★★★★★

I found this office to be bright, sunny and very welcoming. The staff are very friendly and warm to the patients. Dr. Cooper is an excellent dentist and I could not imagine going anywhere else. I highly recommend this practice.

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I also like Dr. Cooper, but insurance has been a nightmare for me as well. Apparently the person that had been (mis)handling insurance claims just up and left, resulting in much confusion. Now her office is claiming they don't accept my insurance plan any longer even though my insurance provider says she does. I'm done with that office.

2
★★☆☆☆

I also like Dr. Cooper, but insurance has been a nightmare for me as well. Apparently the person that had been (mis)handling insurance claims just up and left, resulting in much confusion. Now her office is claiming they don't accept my insurance plan any longer even though my insurance provider says she does. I'm done with that office.

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I went to Dr. Cooper because of a great review that I'd found, but similar to the more recent review, I've had a really rough experience while trying to deal with the insurance side of this office:

1. Informed me that a service will be covered under insurance and proceeded, but surprise, it is actually not- so the office told me that it's their mistake and they'll take care of it. I punch myself for not getting that in writing because another surprise, years later, because they've changed billing system and billing person, they tell me it's my responsibility
2. Repeated billing statements sent to my house for charges that I had settled the day of service, and I had to call several times to let them know
3. Years ago, they made a claim for a service that was not performed, and after weekS of back/forth playing phone tag, they admitted the mistake and sent my insurance company a letter. However when my insurance company sent them multiple letters to repay the fund, they never responded. Thus the insurance company deducted it from me instead, and it's just a mess.

Dr. Cooper is an extremely friendly person, but the services performed were not stellar and I've had problems since. And don't get me started on the billing issues again. ARGH!!!

1
★☆☆☆☆

I went to Dr. Cooper because of a great review that I'd found, but similar to the more recent review, I've had a really rough experience while trying to deal with the insurance side of this office:

1. Informed me that a service will be covered under insurance and proceeded, but surprise, it is actually not- so the office told me that it's their mistake and they'll take care of it. I punch myself for not getting that in writing because another surprise, years later, because they've changed billing system and billing person, they tell me it's my responsibility
2. Repeated billing statements sent to my house for charges that I had settled the day of service, and I had to call several times to let them know
3. Years ago, they made a claim for a service that was not performed, and after weekS of back/forth playing phone tag, they admitted the mistake and sent my insurance company a letter. However when my insurance company sent them multiple letters to repay the fund, they never responded. Thus the insurance company deducted it from me instead, and it's just a mess.

Dr. Cooper is an extremely friendly person, but the services performed were not stellar and I've had problems since. And don't get me started on the billing issues again. ARGH!!!

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1 out of 2 people found this review helpful.

.

I have been seeing Dr. Cooper since we moved to this area 11 years ago. Our whole family goes to her dentistry. I have always enjoyed the personal service I have recieved from Dr. Cooper, there have been some insurance issues that have been difficult to deal with but who does not experience that these days. I have been with her since a move to a new office, updates to her equipment, changes to staff, ..... Dr. Cooper has always shown my family professional and personal service. My kids have had their teeth cleaned at her new office since they were little and I love the hygentist she is a pleasure to be work with. I feel comfortable and trust Dr. Coopers expertise in dental health care. I would highly recommend anyone visiting her office. Dr. Cooper has given me her cell number when I have had any problems with my teeth, which I have had a lot of work done by her.

5
★★★★★

I have been seeing Dr. Cooper since we moved to this area 11 years ago. Our whole family goes to her dentistry. I have always enjoyed the personal service I have recieved from Dr. Cooper, there have been some insurance issues that have been difficult to deal with but who does not experience that these days. I have been with her since a move to a new office, updates to her equipment, changes to staff, ..... Dr. Cooper has always shown my family professional and personal service. My kids have had their teeth cleaned at her new office since they were little and I love the hygentist she is a pleasure to be work with. I feel comfortable and trust Dr. Coopers expertise in dental health care. I would highly recommend anyone visiting her office. Dr. Cooper has given me her cell number when I have had any problems with my teeth, which I have had a lot of work done by her.

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Unfortunately I'm sad to update this review. While I still believe that Dr. Cooper is a great dentist and the office does good work, the insurance hassles are far too much to deal with. Over the past two years my insurance has (a) never been submitted (resulting in high, unexplained balances which the office tells me I'm responsible for), (b) hasn't been submitted correctly - again, resulting in astronomical bills or (c) the office insists they participate with my insurance but the company doesn't have them on file - again, resultin in high payments.

The last straw for me was the one technician they have since moving to the new office. She is berating and rude, and before even talking about the cost of a 'recommended' treatment, she just opens the product and starts applying - then I get charged even when I stop her and complain she didn't discuss costs or if it was covered by insurance.

If you want to have billing go smoothly and be a partner in treatment, do not go to this office.

2
★★☆☆☆

Unfortunately I'm sad to update this review. While I still believe that Dr. Cooper is a great dentist and the office does good work, the insurance hassles are far too much to deal with. Over the past two years my insurance has (a) never been submitted (resulting in high, unexplained balances which the office tells me I'm responsible for), (b) hasn't been submitted correctly - again, resulting in astronomical bills or (c) the office insists they participate with my insurance but the company doesn't have them on file - again, resultin in high payments.

The last straw for me was the one technician they have since moving to the new office. She is berating and rude, and before even talking about the cost of a 'recommended' treatment, she just opens the product and starts applying - then I get charged even when I stop her and complain she didn't discuss costs or if it was covered by insurance.

If you want to have billing go smoothly and be a partner in treatment, do not go to this office.

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3 out of 4 people found this review helpful.

 

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