Cornerstone Pediatrics: Nayal Vandana MD

★☆☆☆☆
  • 97 Cornerstone Dr

    Cary, NC 27519

    Map & Directions
  • 919-460-0993

About Cornerstone Pediatrics: Nayal Vandana MD

Health & Medical

Health & Medical
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Not only are the staff rude but they charge you for appointments even when the doctor doesn't give your child an exam!
My daughter went here for her newborn check up, she was over a week old because she was in the NICU for 1 week. After her first check up the doctor wanted me to bring her back two days later to make sure she was gaining weight, which i did. For this "visit" the nurse weighed my child, the dr poked her head in and told me she is gaining weight, asked if i had any questions and then left the room. For this second visit I recieved a bill in the mail for a copay. I was pretty annoyed seeing as the doctor didn't even look at my child (literally didn't look at her). I called billing and they told me they billed an office visit because of "nursing problems" which was not why i was there. The doctor wanted to make sure she was gainging weight, I already knew my daughter was gaining weight.
I called the office manager to dispute the bill, and she was RUDE, short and obviously didn't care that I was irritated. She told me that my insurance company is making me pay a copay, not the pediatrics office. First off, the office manager didn't apologize that i was upset, she didn't even ask my name! and well frankly, I think it's ridiuculous to bill my insurance, when the doctor didn't even touch my daughter and she spent less than 2 minutes in the room!
I was mad enough to change practices, and then they woudn't even transfer my daughter's records without charging me $25. What the heck! Don't get me wrong, I work at a medical office, I know what a pain it is to fax or copy records. I would understand paying $10 or $15 dollors for 7 years of records, but my daughter was there twice!
I wouldn't recommend this place to anyone, unless you like overpaying for rude office staff.

1
★☆☆☆☆

Not only are the staff rude but they charge you for appointments even when the doctor doesn't give your child an exam!
My daughter went here for her newborn check up, she was over a week old because she was in the NICU for 1 week. After her first check up the doctor wanted me to bring her back two days later to make sure she was gaining weight, which i did. For this "visit" the nurse weighed my child, the dr poked her head in and told me she is gaining weight, asked if i had any questions and then left the room. For this second visit I recieved a bill in the mail for a copay. I was pretty annoyed seeing as the doctor didn't even look at my child (literally didn't look at her). I called billing and they told me they billed an office visit because of "nursing problems" which was not why i was there. The doctor wanted to make sure she was gainging weight, I already knew my daughter was gaining weight.
I called the office manager to dispute the bill, and she was RUDE, short and obviously didn't care that I was irritated. She told me that my insurance company is making me pay a copay, not the pediatrics office. First off, the office manager didn't apologize that i was upset, she didn't even ask my name! and well frankly, I think it's ridiuculous to bill my insurance, when the doctor didn't even touch my daughter and she spent less than 2 minutes in the room!
I was mad enough to change practices, and then they woudn't even transfer my daughter's records without charging me $25. What the heck! Don't get me wrong, I work at a medical office, I know what a pain it is to fax or copy records. I would understand paying $10 or $15 dollors for 7 years of records, but my daughter was there twice!
I wouldn't recommend this place to anyone, unless you like overpaying for rude office staff.

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