Craig Kuntz, OD

★☆☆☆☆
  • 2461 West Horizon Ridge Parkway Suite 100

    Henderson, NV 89052

    Map & Directions
  • 702-636-2020

About Craig Kuntz, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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I had a bitter experience with the staff of this branch. Doctor was nice and exam went well. I wanted to get my prescription sunglasses. I was told that majority would be covered by insurance but my copay still came to about $400. This was on Saturday. Over the weekend I reconsidered and realized that I could not afford these glasses so I called at 9:03 on Monday morning (after office opened) to cancel my order and asked for my money back. The office rep said I owed a restocking fee of 10% of entire order including insurance payment, which came to $70. I tried to reason with them that nothing was ordered and received so no restocking fee should apply. I just got rude response that I signed the paperwork agreeing to it. I requested to speak to manager or doctor - surprisingly none of them was available to talk to me or called me back. My insurance company called the office also and talked to them about unreasonable charge but they did not back off . I will not go back or will ever recommend them. If you want bad customer service this would be place to go. I hope that my insurance wll drop them from their provider's list.

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★☆☆☆☆

I had a bitter experience with the staff of this branch. Doctor was nice and exam went well. I wanted to get my prescription sunglasses. I was told that majority would be covered by insurance but my copay still came to about $400. This was on Saturday. Over the weekend I reconsidered and realized that I could not afford these glasses so I called at 9:03 on Monday morning (after office opened) to cancel my order and asked for my money back. The office rep said I owed a restocking fee of 10% of entire order including insurance payment, which came to $70. I tried to reason with them that nothing was ordered and received so no restocking fee should apply. I just got rude response that I signed the paperwork agreeing to it. I requested to speak to manager or doctor - surprisingly none of them was available to talk to me or called me back. My insurance company called the office also and talked to them about unreasonable charge but they did not back off . I will not go back or will ever recommend them. If you want bad customer service this would be place to go. I hope that my insurance wll drop them from their provider's list.

Pros: eye exam

Cons: bad customer service

 

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