Cynthia L. Wood, RPT

★★★★☆
  • 2903 Washington Boulevard

    Marina Del Rey, CA 90292

    Map & Directions
  • 310-578-5960

About Cynthia L. Wood, RPT

Categories
  • Physical Therapists

Health & Medical

Health & Medical
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.

The therapist Eva was great, but when I tried to set up a payment plan (I've been out of work for a while and needed to pay in partial) they sent me to the corporate offices to set up the plan.
I applied for hardship and faxed the paperwork in. FIrst response, they lost the paperwork. I refaxed and then after numerous calls, I learn the woman had left the company so I had to start over. Three weeks later, they tell me their accounts dept has move to Atlanta or Tennessee.
I have left message after message to get this handled. I tried contcting the MDR office and the woman in charge STEPHANIE is so difficult. She refuses to help,never returns calls and then tells me this company doesn't allow you to make payments online, they must be sent via mail WTH? It's the 21 century. WHo doesnt accept online payments.
I have left messages on their general line no one ever answers the main line and have not recieved one call back from the accounting dept.
so, I call Stephnie and tell her that I'd like to send a pmt in, she says i have to walk it into the office. I tell her that it's 45 minute drive.
It's now 9 months that I have been dealing with this. I get to a certain point, then feel like I'm going to blow a gasket and stop dealing with it. THen I try again and get STEPHANIE again and get nowhere.
I called the Brentwood branch and they said "you can mail a payment in" so why wont this idiot allow me to?
I would never go to this branch again. It is so unreasonable that they will not work a people and I WANT TO PAY THEM!
This woman should be fired immediately - every time I think I'm getting somewhere it falls apart - even the office staff knows she's difficult because they make it obvious that's how she is to all patients.
I am at a loss as to how this company is still in business.
And how this woman, when there are a glut of good unemployed people, manages to keep her job.
GO to any other branch but this one!

0
★☆☆☆☆

The therapist Eva was great, but when I tried to set up a payment plan (I've been out of work for a while and needed to pay in partial) they sent me to the corporate offices to set up the plan.
I applied for hardship and faxed the paperwork in. FIrst response, they lost the paperwork. I refaxed and then after numerous calls, I learn the woman had left the company so I had to start over. Three weeks later, they tell me their accounts dept has move to Atlanta or Tennessee.
I have left message after message to get this handled. I tried contcting the MDR office and the woman in charge STEPHANIE is so difficult. She refuses to help,never returns calls and then tells me this company doesn't allow you to make payments online, they must be sent via mail WTH? It's the 21 century. WHo doesnt accept online payments.
I have left messages on their general line no one ever answers the main line and have not recieved one call back from the accounting dept.
so, I call Stephnie and tell her that I'd like to send a pmt in, she says i have to walk it into the office. I tell her that it's 45 minute drive.
It's now 9 months that I have been dealing with this. I get to a certain point, then feel like I'm going to blow a gasket and stop dealing with it. THen I try again and get STEPHANIE again and get nowhere.
I called the Brentwood branch and they said "you can mail a payment in" so why wont this idiot allow me to?
I would never go to this branch again. It is so unreasonable that they will not work a people and I WANT TO PAY THEM!
This woman should be fired immediately - every time I think I'm getting somewhere it falls apart - even the office staff knows she's difficult because they make it obvious that's how she is to all patients.
I am at a loss as to how this company is still in business.
And how this woman, when there are a glut of good unemployed people, manages to keep her job.
GO to any other branch but this one!

.

Came in bent over unable to stand straight or walk. Due to Dawn and Kristen, I walk tall and straight and improve daily. Dawn saved my life as I know it. Rave review.

2
★★★★★

Came in bent over unable to stand straight or walk. Due to Dawn and Kristen, I walk tall and straight and improve daily. Dawn saved my life as I know it. Rave review.

.

When I walked in and did an introductory and then purchased a package of privates and classes, everything was great. But then I found out that my hip issues may be more serious than I had thought and it was recommended to me by my doctor that I put off physical activity for two-three weks or so.. and get it checked out a bit more. Plus I was scheduled to leave the country shortly after that time for possibly an extended period.

I went back, and since I was going to be unable to do this, and was not sure when I was coming back, plus what my needs would be when I came back, I asked for a refund - excepting the session I had already done, of course.

I was refused, repeatedly, and in no certain terms. I had not used any of the sessions, either. They were only willing to extend my package, but not refund me.

I found them unhelpful and arrogant.

When I come back from abroad, I am going to do, hopefully right away, my classes I had paid for, because there is no way I am going to have these people have my money without getting service for it, and then I am never going back. And I will make sure my clients all know about this.

I also found it a bit annoying that after my intro session I was encouraged to buy a package TODAY, right away, they said that if I didn't do it right there and then I would not get the new client price. If I had not been bullied into it, I would have spoken with my doctor and knowing what I knew then I would have put off buying this package. I did not buy it because of that, necessarily, my intent was to fully exploit this opportunity and new fitness regime, but when I found I couldn't, they couldn't have been less helpful. When I sent an email to them I never received a proper response.

Find elsewhere to do your Pilates.

0
★☆☆☆☆

When I walked in and did an introductory and then purchased a package of privates and classes, everything was great. But then I found out that my hip issues may be more serious than I had thought and it was recommended to me by my doctor that I put off physical activity for two-three weks or so.. and get it checked out a bit more. Plus I was scheduled to leave the country shortly after that time for possibly an extended period.

I went back, and since I was going to be unable to do this, and was not sure when I was coming back, plus what my needs would be when I came back, I asked for a refund - excepting the session I had already done, of course.

I was refused, repeatedly, and in no certain terms. I had not used any of the sessions, either. They were only willing to extend my package, but not refund me.

I found them unhelpful and arrogant.

When I come back from abroad, I am going to do, hopefully right away, my classes I had paid for, because there is no way I am going to have these people have my money without getting service for it, and then I am never going back. And I will make sure my clients all know about this.

I also found it a bit annoying that after my intro session I was encouraged to buy a package TODAY, right away, they said that if I didn't do it right there and then I would not get the new client price. If I had not been bullied into it, I would have spoken with my doctor and knowing what I knew then I would have put off buying this package. I did not buy it because of that, necessarily, my intent was to fully exploit this opportunity and new fitness regime, but when I found I couldn't, they couldn't have been less helpful. When I sent an email to them I never received a proper response.

Find elsewhere to do your Pilates.

.

BPT is great! The staff is uber friendly and the facility is wonderful. I have gone there for post-injury physical therapy and i saw extraordinary improvement. The pilates instructors are great. overall i give it a 10!

2
★★★★★

BPT is great! The staff is uber friendly and the facility is wonderful. I have gone there for post-injury physical therapy and i saw extraordinary improvement. The pilates instructors are great. overall i give it a 10!

.

Never would I have thought that I'd look forward to going to my PT appointments! The environment is pleasant and inviting. The physical therapists at BPT took great care of my needs and my injury, helping me to regain strength, flexibility and range of motion. I added Pilates sessions with a skilled instructor who was thoroughly aware of my physical limitations and was able to individualize my exercise program to compliment my PT. This is a wonderful place to heal, get fit, and to feel supported. They offer many services (massage, reiki, yoga, accupuncture, etc), and the appointments were on time and one full hour.

2
★★★★★

Never would I have thought that I'd look forward to going to my PT appointments! The environment is pleasant and inviting. The physical therapists at BPT took great care of my needs and my injury, helping me to regain strength, flexibility and range of motion. I added Pilates sessions with a skilled instructor who was thoroughly aware of my physical limitations and was able to individualize my exercise program to compliment my PT. This is a wonderful place to heal, get fit, and to feel supported. They offer many services (massage, reiki, yoga, accupuncture, etc), and the appointments were on time and one full hour.

.

The space is very welcoming. They were very attentive and friendly. The customer service was great. And they offer so much! Pilates, yoga, reiki, massage. All kinds of stuff. It's great.

2
★★★★★

The space is very welcoming. They were very attentive and friendly. The customer service was great. And they offer so much! Pilates, yoga, reiki, massage. All kinds of stuff. It's great.

.

I've been suffering with upper back and shoulder pain for several months when a friend referred me to Beyond Physical Therapy. They have been wonderful in helping me heal my back. They have very knowledgeable physical therapists whose main priority is the health and well being of their clients. I highly recommend them to anyone dealing with back pain and injuries.

2
★★★★★

I've been suffering with upper back and shoulder pain for several months when a friend referred me to Beyond Physical Therapy. They have been wonderful in helping me heal my back. They have very knowledgeable physical therapists whose main priority is the health and well being of their clients. I highly recommend them to anyone dealing with back pain and injuries.

 

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