Derek J. Clewley, PT

★★★☆☆
  • 789 Hammond Drive North East Suite 2409

    Atlanta, GA 30328

    Map & Directions
  • 865-414-1079

About Derek J. Clewley, PT

Categories
  • Physical Therapists

Health & Medical

Health & Medical
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3.0 3
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I had a wonderful experience at this facility. I would reccomend it to anyone. The therapists and office staff are so friendly and professional.

5
★★★★★

I had a wonderful experience at this facility. I would reccomend it to anyone. The therapists and office staff are so friendly and professional.

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My husband had physical therapy at Benchmark PT in Sandy Springs. Although the staff was pleasant enough, he is under the impression that some of the people who directed portions of his therapy were not more than office staff. They also use a lot of students, which he was OK with. He was not billed at the rate for office staff conducted therapy, of course. The crunch came when we found out that they did not keep within the confines of the number of physical therapy visits allowed by our insurance company. My husband even mentioned quitting because his flexibilty was more than adequate, and they told him to do 2 more visits. They also did not tell us to keep up with the number of visits either. We trusted them to do what every other provider of medical care did in 2 major surgeries this year. We trusted them not to exceed what the insurance company would pay for, or at least notify us that they were not doing this. We received a large bill. for the over run amount. Very unpleasant when we are paying a fortune for health insurance with a very large deductable. The company has absolutely NO excuse for this oversite on their part, except to lecture us on our insurance coverage.

1
★★☆☆☆

My husband had physical therapy at Benchmark PT in Sandy Springs. Although the staff was pleasant enough, he is under the impression that some of the people who directed portions of his therapy were not more than office staff. They also use a lot of students, which he was OK with. He was not billed at the rate for office staff conducted therapy, of course. The crunch came when we found out that they did not keep within the confines of the number of physical therapy visits allowed by our insurance company. My husband even mentioned quitting because his flexibilty was more than adequate, and they told him to do 2 more visits. They also did not tell us to keep up with the number of visits either. We trusted them to do what every other provider of medical care did in 2 major surgeries this year. We trusted them not to exceed what the insurance company would pay for, or at least notify us that they were not doing this. We received a large bill. for the over run amount. Very unpleasant when we are paying a fortune for health insurance with a very large deductable. The company has absolutely NO excuse for this oversite on their part, except to lecture us on our insurance coverage.

Pros: Pleasant Staff

Cons: Unprofessional Billing Practices

.

My husband had physical therapy at Benchmark PT in Sandy Springs. Although the staff was pleasant enough, he is under the impression that some of the people who directed his therapy were not more than office staff. They also use a lot of students, which he was OK with. He was not billed at the rate for office staff conducted therapy, of course. The crunch came when we found out that they did not keep within the confines of the number of physical therapy visits allowed by our insurance company. My husband even mentioned quitting because his flexibilty was more than adequate, and they told him to do 2 more visits. They also did not tell us to keep up with the number of visits either. We trusted them to do what every other provider of medical care did in 2 major surgeries this year. We trusted them to not exceed what the insurance company would pay for, or at least notify us that they were not doing this. We received a bill for $1272.00. A big shock and very unpleasant when we are paying a fortune for health insurance with a very large deductable. The company has absolutely NO excuse for this oversite on their part, except to lecture us on our insurance coverage.

1
★★☆☆☆

My husband had physical therapy at Benchmark PT in Sandy Springs. Although the staff was pleasant enough, he is under the impression that some of the people who directed his therapy were not more than office staff. They also use a lot of students, which he was OK with. He was not billed at the rate for office staff conducted therapy, of course. The crunch came when we found out that they did not keep within the confines of the number of physical therapy visits allowed by our insurance company. My husband even mentioned quitting because his flexibilty was more than adequate, and they told him to do 2 more visits. They also did not tell us to keep up with the number of visits either. We trusted them to do what every other provider of medical care did in 2 major surgeries this year. We trusted them to not exceed what the insurance company would pay for, or at least notify us that they were not doing this. We received a bill for $1272.00. A big shock and very unpleasant when we are paying a fortune for health insurance with a very large deductable. The company has absolutely NO excuse for this oversite on their part, except to lecture us on our insurance coverage.

Pros: Pleasant Staff

Cons: Unprofessional Billing Practices

 

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