Deyerle, Lisa M, Md - Cave Spring Family Practice

★★★☆☆

About Deyerle, Lisa M, Md - Cave Spring Family Practice

Health & Medical

Health & Medical
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I feel like Dr. Deyerle is my partner in the business of managing my health. She listens to what I have to say, and will discuss outside information or new research with me. I never feel rushed or marginalized when I go to see her ... I feel like a person. She has an excellent personal and professional demeanor, and I recommend her to anyone looking for a family doctor in Roanoke.

5
★★★★★

I feel like Dr. Deyerle is my partner in the business of managing my health. She listens to what I have to say, and will discuss outside information or new research with me. I never feel rushed or marginalized when I go to see her ... I feel like a person. She has an excellent personal and professional demeanor, and I recommend her to anyone looking for a family doctor in Roanoke.

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I would have to agree with the other comments on this board. The nurses and doctors at Cave Spring Family Practice are excellent.

The receptionists are ridiculously inept. They are usually too busy carrying on personal conversations, eating, or on personal phone calls to do their jobs properly.

1
★★★☆☆

I would have to agree with the other comments on this board. The nurses and doctors at Cave Spring Family Practice are excellent.

The receptionists are ridiculously inept. They are usually too busy carrying on personal conversations, eating, or on personal phone calls to do their jobs properly.

Pros: Very Good Doctor

Cons: Inept Staff

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It's such a shame that that the doctors at CS Family Practice are excellent but I will not return there or recommend the practice due to the imcompetent office staff. Everytime I have called to make an appt or to have a nurse call me back it has NOTHING BUT A DISASTER! I was called HONEY! "Oh, Honey, we just don't do that here. I had seen the doctor who told me to call back if I was not better within 3 days and an antibiotic would be called in. I am told by a secretary. "Honey, we just don't do that without being seen". I told her AGAIN that I HAD been seen................. it was an utter NIGHTMARE. An office staff member actually hung up on me! This not the first time this kind of thing has happened to me or friends of mine.
When I call to speak to a nurse, it is not acceptable that I would have to say IN DETAIL to a secretary what my private issue is. To say it's concerning birth control pills and have a secretary then say, "Honey you have to make an appt .for that", is not right. Then we go into a long drawn out discussion of exactly what the issue is and why I need to speak to her..........it is none of her concern. Her job is to give the nurse the message to call me about medication in a timely manner.
My advice to the doctors at CS Family Practice is to educate and train your office staff appropriately or you will continue to receive a bad name in the community.

0
★☆☆☆☆

It's such a shame that that the doctors at CS Family Practice are excellent but I will not return there or recommend the practice due to the imcompetent office staff. Everytime I have called to make an appt or to have a nurse call me back it has NOTHING BUT A DISASTER! I was called HONEY! "Oh, Honey, we just don't do that here. I had seen the doctor who told me to call back if I was not better within 3 days and an antibiotic would be called in. I am told by a secretary. "Honey, we just don't do that without being seen". I told her AGAIN that I HAD been seen................. it was an utter NIGHTMARE. An office staff member actually hung up on me! This not the first time this kind of thing has happened to me or friends of mine.
When I call to speak to a nurse, it is not acceptable that I would have to say IN DETAIL to a secretary what my private issue is. To say it's concerning birth control pills and have a secretary then say, "Honey you have to make an appt .for that", is not right. Then we go into a long drawn out discussion of exactly what the issue is and why I need to speak to her..........it is none of her concern. Her job is to give the nurse the message to call me about medication in a timely manner.
My advice to the doctors at CS Family Practice is to educate and train your office staff appropriately or you will continue to receive a bad name in the community.

Pros: Doctor Deyerle is excellent.

Cons: Office staff!

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I've been going to Dr. Deyerle for 6 years and I'm thoroughly satisifed with her expertise. She has always taken the time to talk to me and answer any questions I have, and I never feel like I'm being rushed out the door. The first time I went to her was when I was bitten my a dog (on my eye!) - Dr. Deyerle told me to come in right away, and treated my eye and stitched me right up(totally beat the line at the ER haha!) - then she drove out to the office over the weekend and opened it just to take my stitches out so I didn't have to wait until Monday. That kind of personal care and attention is what made me stay.

2
★★★★★

I've been going to Dr. Deyerle for 6 years and I'm thoroughly satisifed with her expertise. She has always taken the time to talk to me and answer any questions I have, and I never feel like I'm being rushed out the door. The first time I went to her was when I was bitten my a dog (on my eye!) - Dr. Deyerle told me to come in right away, and treated my eye and stitched me right up(totally beat the line at the ER haha!) - then she drove out to the office over the weekend and opened it just to take my stitches out so I didn't have to wait until Monday. That kind of personal care and attention is what made me stay.

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Unless you desire to be spoken to like you are a complete idiot, or want a doctor who has to look up basic medical knowledge on his Blackberry every visit this practice is not for you! With the exception of one receptionist, I have found the staff at this practice to be entirely uncooperative and often outright abrasive. Thumbs down...way down.

0
★☆☆☆☆

Unless you desire to be spoken to like you are a complete idiot, or want a doctor who has to look up basic medical knowledge on his Blackberry every visit this practice is not for you! With the exception of one receptionist, I have found the staff at this practice to be entirely uncooperative and often outright abrasive. Thumbs down...way down.

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Dr. Deyerle is located on the southwest side of the city in cave springs. She is a general practitioner and family doctor. I went to her on a recommendation from a friend and I'm glad I did. She's very kind and professional! I would recommend her for a family doctor.

4
★★★★☆

Dr. Deyerle is located on the southwest side of the city in cave springs. She is a general practitioner and family doctor. I went to her on a recommendation from a friend and I'm glad I did. She's very kind and professional! I would recommend her for a family doctor.

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