Diana T. Malone, DDS

★★★☆☆
  • 4939 De Zavala Road Suite 102

    San Antonio, TX 78249

    Map & Directions
  • 210-696-3001

About Diana T. Malone, DDS

Categories
  • Orthodontists

Health & Medical

Health & Medical
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3.2 5
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After you sign up and the braces are on, they will explain to you that the expectation is to wait at least one hour before being seen by the Orthodonist for each appt. Actual adjustments take a few minutes. The docotrs feel that it is at least an hour wait for any other physician so why be any different. Better to overschedule on their part.

1
★★☆☆☆

After you sign up and the braces are on, they will explain to you that the expectation is to wait at least one hour before being seen by the Orthodonist for each appt. Actual adjustments take a few minutes. The docotrs feel that it is at least an hour wait for any other physician so why be any different. Better to overschedule on their part.

Pros: Knowledeable

Cons: Overcrowded waiting room and long waits

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We started at the Dezavala location (it does have parking problems) and moved to the west location last year. The service was great, the staff is friendly and the doc is very professional. Did have an issue with billing but it was resolved easily. The place is crowded but better that lots of folks go there than no one. The new location has ample parking, plenty of seating and the staff is very knowledgeable. The new location is off Potranco, west of 151. There is a new dentist right next door as well...very convenient.

During the last few months of treatment, my daughter had several appliances pop just days before her appointment and the office always worked her in and was very accomodating. Her teeth and bite look great. The staff was very attentive to give us all the instructions regarding the use and care of her retainer. I would recommend this practice to others...and have!

2
★★★★★

We started at the Dezavala location (it does have parking problems) and moved to the west location last year. The service was great, the staff is friendly and the doc is very professional. Did have an issue with billing but it was resolved easily. The place is crowded but better that lots of folks go there than no one. The new location has ample parking, plenty of seating and the staff is very knowledgeable. The new location is off Potranco, west of 151. There is a new dentist right next door as well...very convenient.

During the last few months of treatment, my daughter had several appliances pop just days before her appointment and the office always worked her in and was very accomodating. Her teeth and bite look great. The staff was very attentive to give us all the instructions regarding the use and care of her retainer. I would recommend this practice to others...and have!

Pros: nice office, nice staff, reasonable prices

Cons: parking at DeZavala location...but it is great at Potranco; appointments sometimes ran late

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my experience with m&m was actually quite pleasant. I was recommended by a co worker who takes her son to another location and have heard the buzz about m&m. I actually go to a different location on the north side of san antonio. I can say from experience that yes the office is a busy but despite this the customer service was still good. I myself did not understand the "patient only" in the back rule until it was explained by the front desk that it is for safety and to keep a more clinical environment which is totally understandable. As for the crowding the office I go to is a lil small for the high volume of patients but I heard a new office is in the works on Braun :)Frankly, I'm glad there is a crowd because I'd be worried if there were no one in the waiting room.

2
★★★★★

my experience with m&m was actually quite pleasant. I was recommended by a co worker who takes her son to another location and have heard the buzz about m&m. I actually go to a different location on the north side of san antonio. I can say from experience that yes the office is a busy but despite this the customer service was still good. I myself did not understand the "patient only" in the back rule until it was explained by the front desk that it is for safety and to keep a more clinical environment which is totally understandable. As for the crowding the office I go to is a lil small for the high volume of patients but I heard a new office is in the works on Braun :)Frankly, I'm glad there is a crowd because I'd be worried if there were no one in the waiting room.

Pros: friendly staff, very informative, Doctor is hilarious and professional

Cons: parking

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Start off nice privite room, personal visit from the doctor. After the initial welcoming it is all down hill. Long lines, inexperienced personnel. They reuse appliances and patients are literally toe to toe. When I asked about this, I was confronted with them explaining to me how poor these people are, and how they (people in the waiting room-(customers). Have no choice. They also explained to me that no parents are allowed into the procedure area because they are " loud and noisy- and, I dont want to hear them yapping all day"

I don not recommend this place and more specifically the one Potranco.

0
★☆☆☆☆

Start off nice privite room, personal visit from the doctor. After the initial welcoming it is all down hill. Long lines, inexperienced personnel. They reuse appliances and patients are literally toe to toe. When I asked about this, I was confronted with them explaining to me how poor these people are, and how they (people in the waiting room-(customers). Have no choice. They also explained to me that no parents are allowed into the procedure area because they are " loud and noisy- and, I dont want to hear them yapping all day"

I don not recommend this place and more specifically the one Potranco.

Cons: ambience, small spaces, large crowds, lack of personality

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1
★★★☆☆

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