Ear Nose & Throat Clinics: Stephen J Talley, MD

★★★★☆
  • 8715 Village Dr 516

    San Antonio, TX 78217

    Map & Directions
  • 210-590-2597

About Ear Nose & Throat Clinics: Stephen J Talley, MD

Categories
Hours
Mon-Fri 9am-5pm

Health & Medical

Health & Medical
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Dr. Talley is a great doctor. I felt 100% comfortable with him. I trusted his professional advice and scheduled surgery. After playing phone tag with his lead nurse for a week (never getting to speak with her) I get a phone call from my insurance company on a Thursday telling me that I will be having surgery the following Wednesday. I never received a confirmation from Dr. Talley's staff regarding the procedure so I called to find out the lead nurse was on vacation. No, problem there but no one could answer a single question for me. I explained I tried the week before to get in touch with the lead nurse often with no response (she was not on vacation at that time) left a message every day for 2 weeks a total of 10 messages on her voicemail and with the other staff members. The other staff members were rude and told me I need many more test run before the procedure which I had no problem doing however they couldn't schedule those the lead nurse on vacation had too. No one could tell me what to wear, what time the procedure was to take place, where do I go. I had no clue. I had to wait until the Monday before the Wednesday procedure. The staff started blaming each other and often getting loud with me and all I wanted was to get details for a surgery being performed on my face. After all it was my insurance company that told me about the surgery to begin with NOT DR. TALLEY'S STAFF. I canceled the procedure in fear that this same behavior would carry over to my procedure or even the aftercare. The head nurse finally calls back to find out what happened while she was away and with the same poor attitude as the rest of the staff starting asking me who I talked too and what there names were and what did they say. I felt as if I was being interrogated for a crime. Its a shame too because Dr. Talley is a great doctor he just needs a staff with better bed side manner. All I wanted was someone from his office to call me with details. I wasted my money, my time and my insurances money plus I still have to find a new doctor to perform the procedure.

1
★★☆☆☆

Dr. Talley is a great doctor. I felt 100% comfortable with him. I trusted his professional advice and scheduled surgery. After playing phone tag with his lead nurse for a week (never getting to speak with her) I get a phone call from my insurance company on a Thursday telling me that I will be having surgery the following Wednesday. I never received a confirmation from Dr. Talley's staff regarding the procedure so I called to find out the lead nurse was on vacation. No, problem there but no one could answer a single question for me. I explained I tried the week before to get in touch with the lead nurse often with no response (she was not on vacation at that time) left a message every day for 2 weeks a total of 10 messages on her voicemail and with the other staff members. The other staff members were rude and told me I need many more test run before the procedure which I had no problem doing however they couldn't schedule those the lead nurse on vacation had too. No one could tell me what to wear, what time the procedure was to take place, where do I go. I had no clue. I had to wait until the Monday before the Wednesday procedure. The staff started blaming each other and often getting loud with me and all I wanted was to get details for a surgery being performed on my face. After all it was my insurance company that told me about the surgery to begin with NOT DR. TALLEY'S STAFF. I canceled the procedure in fear that this same behavior would carry over to my procedure or even the aftercare. The head nurse finally calls back to find out what happened while she was away and with the same poor attitude as the rest of the staff starting asking me who I talked too and what there names were and what did they say. I felt as if I was being interrogated for a crime. Its a shame too because Dr. Talley is a great doctor he just needs a staff with better bed side manner. All I wanted was someone from his office to call me with details. I wasted my money, my time and my insurances money plus I still have to find a new doctor to perform the procedure.

Pros: He is an amazing doctor

Cons: Needs a whole new staff

.

Dr. Talley is a phenomenal doctor. He always takes time with my children, remembers who all four of them are and what they have had done. He takes time during the appt to answer all questions and makes me feel very at ease.
You can make an appt with him without having to wait very long (which you need with children) and the wait time in the office is at a minium.
If you need an ENT for your child, he is one of the best to go see!

2
★★★★★

Dr. Talley is a phenomenal doctor. He always takes time with my children, remembers who all four of them are and what they have had done. He takes time during the appt to answer all questions and makes me feel very at ease.
You can make an appt with him without having to wait very long (which you need with children) and the wait time in the office is at a minium.
If you need an ENT for your child, he is one of the best to go see!

Pros: takes time with patient, answers all questions, on time and able to see

Cons: none

Ear Nose & Throat Clinics: Stephen J Talley, MD Office Locations:

210-590-2597

8715 Village Dr 516

San Antonio, FL, TX 78217

Get Directions
210-590-2597

8715 Village Drive

San Antonio, TX, TX 78217

Get Directions
210-656-9506

12709 Toepperwein Road

San Antonio, TX, TX 78233

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