Eileen C. Kitces, MD

★☆☆☆☆

About Eileen C. Kitces, MD

Categories
  • Dermatologists

Health & Medical

Health & Medical
More choices in Richmond:
Resultset_next

Richmond Dermatology Spec

9816 Mayland Dr # 100 Richmond, CA

Resultset_next

Midlothian Dermatology

2306 Robious Station Cir Midlothian, IL

1.0 2
Hi! Sign in to let us know how Eileen C. Kitces, MD was?
Write a Review
.

I visited this practice Richmond Dermatology and Laser Specialists on Mayland Drive 3 times, and was seen by 3 different doctors for a minor issue with a small area of spider veins on my leg. The first doctor was not proficient in the use of the equipment, although I was told she was. Then I was told to return to see Dr. Eileen Kitces, as she was the "expert" for the treatment I needed. Dr. Kitces is a very nice woman, and I'm sure an excellent doctor. She concurred that the first doctor I saw was not trained on laser. However, I also experienced no results from the laser work she performed. So several weeks later, after calling to let them know that I did not have the results THEY expected to see after that period of time, I saw Dr. Kitce's daughter, new to the practice. And when the appt was made,, I was told that she did laser work, but when I arrived, she said that she did not work with laser, and agreed that I had no results, and said I should see a vein specialist. I paid $600 cash, took substantial time for these appointments, and received no results. The office manager left me a voice mail message that there would be no refund as "they don't guarantee results". Unbelievable. I have had procedures done beautifully in another city and know what the results should be. In my opinion, this practice does not have the expertise required to tout themselves as "Laser Specialists".

1
★☆☆☆☆

I visited this practice Richmond Dermatology and Laser Specialists on Mayland Drive 3 times, and was seen by 3 different doctors for a minor issue with a small area of spider veins on my leg. The first doctor was not proficient in the use of the equipment, although I was told she was. Then I was told to return to see Dr. Eileen Kitces, as she was the "expert" for the treatment I needed. Dr. Kitces is a very nice woman, and I'm sure an excellent doctor. She concurred that the first doctor I saw was not trained on laser. However, I also experienced no results from the laser work she performed. So several weeks later, after calling to let them know that I did not have the results THEY expected to see after that period of time, I saw Dr. Kitce's daughter, new to the practice. And when the appt was made,, I was told that she did laser work, but when I arrived, she said that she did not work with laser, and agreed that I had no results, and said I should see a vein specialist. I paid $600 cash, took substantial time for these appointments, and received no results. The office manager left me a voice mail message that there would be no refund as "they don't guarantee results". Unbelievable. I have had procedures done beautifully in another city and know what the results should be. In my opinion, this practice does not have the expertise required to tout themselves as "Laser Specialists".

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Although Dr. Kitces appears to be a very nice person, (she practices along with her husband and daughter and other physicians in the Richmond Dermatology practice on Mayland Dr. in Richmond VA) the level of expertise using a laser for skin correction, particularly spider veins, in my experience and $600 later, is not evident. I had three appts for this minor condition with 3 of the physicians, and at the time I made the appointments was assured that the procedure I requested was one that was common for the practice. A telephone call I made to her to complain of my lack of results was not returned. My request for a refund was idenied by the practice manager who stated that they did not guarantee results. Unbelievably poor customer/patient service in my experience. I have worked in the healthcare field for 25 years, and have yet to see such an instance of disdain for a patient.

0
★☆☆☆☆

Although Dr. Kitces appears to be a very nice person, (she practices along with her husband and daughter and other physicians in the Richmond Dermatology practice on Mayland Dr. in Richmond VA) the level of expertise using a laser for skin correction, particularly spider veins, in my experience and $600 later, is not evident. I had three appts for this minor condition with 3 of the physicians, and at the time I made the appointments was assured that the procedure I requested was one that was common for the practice. A telephone call I made to her to complain of my lack of results was not returned. My request for a refund was idenied by the practice manager who stated that they did not guarantee results. Unbelievably poor customer/patient service in my experience. I have worked in the healthcare field for 25 years, and have yet to see such an instance of disdain for a patient.

 

Wait, you're the expert.

If you've been to or used Eileen C. Kitces, MD, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review