Elias L. Galvan Jr, MSPT

★★★☆☆
  • 1701 West Ben White Boulevard Suite 100b

    Austin, TX 78704

    Map & Directions
  • 512-440-1441

About Elias L. Galvan Jr, MSPT

Categories
  • Physical Therapists

Health & Medical

Health & Medical
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3.0 2
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I would agree with the previous review that there are some excellent PT's on staff - Ann, Lee, DJ, Carolyn, Julie, etc. But often it's difficult to schedule them so you get a student trainee. Not that they aren't also very good, but sometimes you want to have the pros!
DJ is fantastic if you need pool therapy. I doubt there is anyone better in town!
The entire staff is super friendly and makes you feel like you're at home, while still being professional. I have had only good to excellent experiences at the front desk!

2
★★★★★

I would agree with the previous review that there are some excellent PT's on staff - Ann, Lee, DJ, Carolyn, Julie, etc. But often it's difficult to schedule them so you get a student trainee. Not that they aren't also very good, but sometimes you want to have the pros!
DJ is fantastic if you need pool therapy. I doubt there is anyone better in town!
The entire staff is super friendly and makes you feel like you're at home, while still being professional. I have had only good to excellent experiences at the front desk!

Pros: Very friendly knowleadgable staff.

Cons: Sometimes hard to schedule w/ more experienced staff

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The OT/PT staff is pretty good. Some are still learning but veterans like Anne and Rene are incredible. DJ is knowledgeable but talks about herself too much instead of focusing on the clients? problem.

The morning front desk lady is very friendly and patient. The evening lady, Veronica, however, is rude, impatient and is constantly on phone with personal friends. She doesn't pay attention to what she's doing and has even double-booked the same client with two separate OTs. She even interrupted my session to ask the PT a personal question, which she then asked several follow-up questions (about 10 minutes of my time). She has to be one of the most unprofessional people I've ever encountered and has absolutely no idea what customer service is.

Unfortunately for South Austin Rehab, Veronica is the first person that clients have to deal with anytime they come in or call. Because of her, I know that I'm not going back and I urge you to consider looking elsewhere for services.

0
★☆☆☆☆

The OT/PT staff is pretty good. Some are still learning but veterans like Anne and Rene are incredible. DJ is knowledgeable but talks about herself too much instead of focusing on the clients? problem.

The morning front desk lady is very friendly and patient. The evening lady, Veronica, however, is rude, impatient and is constantly on phone with personal friends. She doesn't pay attention to what she's doing and has even double-booked the same client with two separate OTs. She even interrupted my session to ask the PT a personal question, which she then asked several follow-up questions (about 10 minutes of my time). She has to be one of the most unprofessional people I've ever encountered and has absolutely no idea what customer service is.

Unfortunately for South Austin Rehab, Veronica is the first person that clients have to deal with anytime they come in or call. Because of her, I know that I'm not going back and I urge you to consider looking elsewhere for services.

Pros: Pretty good OT and PT

Cons: Veronica - Front Desk Employee

 

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