Elizabeth Mcclain, OD

★★☆☆☆

About Elizabeth Mcclain, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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Pearle Vision Center

4022 Nolensville Pike Nashville, TN

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NuVue Eyecare

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2.0 6
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Even with an appt, there was a long wait time. But that was over shadowed by the great doctor I had. She caught a serious problem with my eyes, contacted a friend of hers in Nashville, and had me in Centennial's office the next day. Without her, I would be blind right now.

She has since then taken excellent care of me. Can't wait to go back in a month for contacts.

2
★★★★★

Even with an appt, there was a long wait time. But that was over shadowed by the great doctor I had. She caught a serious problem with my eyes, contacted a friend of hers in Nashville, and had me in Centennial's office the next day. Without her, I would be blind right now.

She has since then taken excellent care of me. Can't wait to go back in a month for contacts.

Pros: Great doctor

Cons: Long wait time

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We had just an awful year's experience at the Antioch Value Vision. We ignored the bad reviews and still gave it a try. The following ensued:
terrible customer service
uninformed reps
rude receptionist
huge wait times even with an appt.
misdiagnosis by doctor for my husband then she argued about it as she changed her mistake
they ordered the wrong prescription twice
overly long wait time for orders every time we ordered glasses or contacts
big turn over in personnel
lied to us regarding contract when I had my contract in hand to dispute, they still said it was expired in their records and would not accommodate me
and MORE!

DO NOT go there...really, go elsewhere...we wish we had heeded other people's reviews. This is a poorly managed store. Worst service ever experienced in any medical business. First negative review I've ever had to write!!

0
★☆☆☆☆

We had just an awful year's experience at the Antioch Value Vision. We ignored the bad reviews and still gave it a try. The following ensued:
terrible customer service
uninformed reps
rude receptionist
huge wait times even with an appt.
misdiagnosis by doctor for my husband then she argued about it as she changed her mistake
they ordered the wrong prescription twice
overly long wait time for orders every time we ordered glasses or contacts
big turn over in personnel
lied to us regarding contract when I had my contract in hand to dispute, they still said it was expired in their records and would not accommodate me
and MORE!

DO NOT go there...really, go elsewhere...we wish we had heeded other people's reviews. This is a poorly managed store. Worst service ever experienced in any medical business. First negative review I've ever had to write!!

Cons: Awful customer service, rude staff and doctor

.

I have been aleast 5 or 6 times to get contacts.The lady Dr. was rude she said I would not see clear with mono-vision .But I couldn`t really see anything clear.I am still trying to get the correct contacts .My glasses I am unpleased with also.They really do make you feel like you are a bother when all you are trying to do is get the right prescription. I would recommend you look somewhere else .

0
★☆☆☆☆

I have been aleast 5 or 6 times to get contacts.The lady Dr. was rude she said I would not see clear with mono-vision .But I couldn`t really see anything clear.I am still trying to get the correct contacts .My glasses I am unpleased with also.They really do make you feel like you are a bother when all you are trying to do is get the right prescription. I would recommend you look somewhere else .

.

I had long waits and bad customer service. I would not recommend this business. They treat customers like they really don't need your business anyway, so go somewhere you will be appreciated and treated with respect. If you ask how long it will take, they say an hour, it takes 3, pay somewhere they will apologize instead of being rude like its your fault they didn't process your paperwork. The doctor was nice, but the rest of the staff makes the experience not worth the gas you put in your car to get there, let alone "what insurance pays" they make it clear its free to you so who cares, right? Well I do pay for my coverage, so to me its still my money, just going through the insurance and would rather support another establishment. When my glasses broke I had to order a replacement they never called me back kept telling me next week, ect. after over a month, I found the order was never processed for a replacement. They need process improvement and customer service training.

0
★☆☆☆☆

I had long waits and bad customer service. I would not recommend this business. They treat customers like they really don't need your business anyway, so go somewhere you will be appreciated and treated with respect. If you ask how long it will take, they say an hour, it takes 3, pay somewhere they will apologize instead of being rude like its your fault they didn't process your paperwork. The doctor was nice, but the rest of the staff makes the experience not worth the gas you put in your car to get there, let alone "what insurance pays" they make it clear its free to you so who cares, right? Well I do pay for my coverage, so to me its still my money, just going through the insurance and would rather support another establishment. When my glasses broke I had to order a replacement they never called me back kept telling me next week, ect. after over a month, I found the order was never processed for a replacement. They need process improvement and customer service training.

Pros: Cheap price, good specials, good hours and availability

Cons: Dont follow through, bad management, poor staff, mixes up orders, dont place orders. (took a month and still didnt order my replacement glasses)

.

This place made the wrong prescription for my glasses twice. On my third visit, when they did finally get it right, they treated me rudely and made it feel like it was my fault the are incompetent. Take your insurance money to someone else!

0
★☆☆☆☆

This place made the wrong prescription for my glasses twice. On my third visit, when they did finally get it right, they treated me rudely and made it feel like it was my fault the are incompetent. Take your insurance money to someone else!

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I always get my glasses from Doctor's Valuvision. Earlier this year I decided to start wearing contact lens. I was at the Doctor's Valuvision office for nearly 4 hours trying to get this accomplished. There were a lot of people and the wait was long.

Then you get a trial pair to wear for a week until your permanent contacts come in. When I came back a week later they decided to change my prescription. So I had to come back the next week. Then the next week they changed my prescription again. The next week they forgot to order a trial pair for me to try on to see if they would work.

It took me a month to get my permanent contacts. By that point I was really frustrated. I didn't feel comfortable that the doctors knew what they were doing since they kept changing my prescription. The woman doctor wasn't too friendly either. She called my 4 year old son a germ.

Overall, I would say it was average at best. I am undecided if I will return there for my next set of contacts.

PROS: reasonable prices
CONS: took me a month to get my permanent contacts, slow service, didn't apologiz

3
★★★☆☆

I always get my glasses from Doctor's Valuvision. Earlier this year I decided to start wearing contact lens. I was at the Doctor's Valuvision office for nearly 4 hours trying to get this accomplished. There were a lot of people and the wait was long.

Then you get a trial pair to wear for a week until your permanent contacts come in. When I came back a week later they decided to change my prescription. So I had to come back the next week. Then the next week they changed my prescription again. The next week they forgot to order a trial pair for me to try on to see if they would work.

It took me a month to get my permanent contacts. By that point I was really frustrated. I didn't feel comfortable that the doctors knew what they were doing since they kept changing my prescription. The woman doctor wasn't too friendly either. She called my 4 year old son a germ.

Overall, I would say it was average at best. I am undecided if I will return there for my next set of contacts.

PROS: reasonable prices
CONS: took me a month to get my permanent contacts, slow service, didn't apologiz

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