Emilia Santamaria Lucero, MD

★★★☆☆

About Emilia Santamaria Lucero, MD

Categories
  • Pediatricians

Health & Medical

Health & Medical
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3.0 2
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I love this doctor -- she is AWESOME -- I come a half hour away from home because I can't find anyone to match up to her! Her receptionist staff may not be that friendly but the nurses are always great! The waiting area doesn't seem as pleasant but the Doctor is worth it all

5
★★★★★

I love this doctor -- she is AWESOME -- I come a half hour away from home because I can't find anyone to match up to her! Her receptionist staff may not be that friendly but the nurses are always great! The waiting area doesn't seem as pleasant but the Doctor is worth it all

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Dr Lucero, as a doctor, is good. She'll listen to you, she'll address any concerns, and she's very patient.

The staff on the otherhand is a different ballgame. Rude, unprofessional, and have no intention of helping to solve a problem (specifically thier billing department, or lack their of). In multiple attempts to resolve a balance i was not aware of until 3 years later, i was forced to leave multiple messages for "Jovi". Billing assistant Pat instead researched the issue who (FINALLY after 6 months of demanding an answer) found that the billing records were never updated and no balance was due. After requesting the medical records to transfer to another practice, i instead get a certified letter stating that my account will be sent to collections unless resolved (the nerve!). Multiple attempts to resolve since and no one, including Lucero, will get on the phone. 9 months this has been going on. Unbelievable.

1
★☆☆☆☆

Dr Lucero, as a doctor, is good. She'll listen to you, she'll address any concerns, and she's very patient.

The staff on the otherhand is a different ballgame. Rude, unprofessional, and have no intention of helping to solve a problem (specifically thier billing department, or lack their of). In multiple attempts to resolve a balance i was not aware of until 3 years later, i was forced to leave multiple messages for "Jovi". Billing assistant Pat instead researched the issue who (FINALLY after 6 months of demanding an answer) found that the billing records were never updated and no balance was due. After requesting the medical records to transfer to another practice, i instead get a certified letter stating that my account will be sent to collections unless resolved (the nerve!). Multiple attempts to resolve since and no one, including Lucero, will get on the phone. 9 months this has been going on. Unbelievable.

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