Esteso, Mary Carmen, Dds - Gleneagles Dental

★☆☆☆☆
  • 4300 N Josey Ln Ste 100

    Carrollton, TX 75010

    Map & Directions
  • 972-820-8780

About Esteso, Mary Carmen, Dds - Gleneagles Dental

Categories

Health & Medical

Health & Medical
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This office staff is quite possibly the worst that I have worked with. The dentist herself is very good and professional but the office staff is horrible. They misquoted me the amount for services. They balance billed me for $150 that they decided they needed several months after the work. They billed me and then turned it over to collection 5 days after I received the bill. The staff is incredibly rude and not helpful.

1
★☆☆☆☆

This office staff is quite possibly the worst that I have worked with. The dentist herself is very good and professional but the office staff is horrible. They misquoted me the amount for services. They balance billed me for $150 that they decided they needed several months after the work. They billed me and then turned it over to collection 5 days after I received the bill. The staff is incredibly rude and not helpful.

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I never had a fear of the dentist until I went to this office. I had been to three prior dentists before I moved here. I had fillings done on two separate occasions. Both times during the procedures the dentist was in and out of the room. One appointment was especially uncomfortable and painful not because of the dentist herself, but because of the dental assistant. She kept causing me to have gag reflexes and pain from the instruments she was using.

Since I have been to Dr. Esteso, I have been in constant pain. The pain became so unbearable in one tooth that I called to make an appointment. The receptionist told me the earliest available appointment was a week away. After a couple of days went by, I was in more pain and called back to see if there was any way I could get moved up. Only after I asked to see if my xrays could be sent to another dentist did the receptionist offer to squeeze me in the next day. She said when she tried to fit people in emergency appointments, the patients were always "annoying" and "complaining" because they tended to run a little late. She said I could have an appointment if "you could promise not to be like that". I was completely in awe that she would talk to patients like that. Needless to say, I looked for another dentist at that point. When I called to cancel the original appointment, the receptionist actually hung up on me.

The dentist herself is very nice, as was the hygienist. I was just not at all pleased with the procedures or the results not to mention the utterly unprofessional receptionist.

1
★☆☆☆☆

I never had a fear of the dentist until I went to this office. I had been to three prior dentists before I moved here. I had fillings done on two separate occasions. Both times during the procedures the dentist was in and out of the room. One appointment was especially uncomfortable and painful not because of the dentist herself, but because of the dental assistant. She kept causing me to have gag reflexes and pain from the instruments she was using.

Since I have been to Dr. Esteso, I have been in constant pain. The pain became so unbearable in one tooth that I called to make an appointment. The receptionist told me the earliest available appointment was a week away. After a couple of days went by, I was in more pain and called back to see if there was any way I could get moved up. Only after I asked to see if my xrays could be sent to another dentist did the receptionist offer to squeeze me in the next day. She said when she tried to fit people in emergency appointments, the patients were always "annoying" and "complaining" because they tended to run a little late. She said I could have an appointment if "you could promise not to be like that". I was completely in awe that she would talk to patients like that. Needless to say, I looked for another dentist at that point. When I called to cancel the original appointment, the receptionist actually hung up on me.

The dentist herself is very nice, as was the hygienist. I was just not at all pleased with the procedures or the results not to mention the utterly unprofessional receptionist.

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