Eyeglass World

★★★★☆
  • 2558 Larkin Road, Suite 130

    Lexington, KY 40503

    Map & Directions
  • 859-277-9532

About Eyeglass World

Hours
Monday - Friday, 9am-7pm, Saturday 9am-7pm, Sunday 12pm-5pm

Health & Medical

Health & Medical
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3.75 4
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not customer friendly. The first time I went to the store,the manager was assisting other customer. the other store consultant(there were only 2 staff members including the manager the Lady, to help all customers) was busy inside,so i had to wait till my turn .To my surprise , she ignored me totally and was assisting other that came after me. I asked her to help me, she said look around and when decided what frame I'm interested in,she would check it out for me. I felt rude. Anyways, the other consultant came to help me and I finally selected the frames. He said I would get a call once my glasses are ready to pick up ,which would take 10-15 days. I called at the end of 2 Weeks to check the status and finally went to the store to pick them up. Of the 3 pairs (had the deal for buy 1 get 2 free offer)only 1 set was ready to pickup. the staff said one pair of glasses had some wrong cut so reorder them again. the 3rd set would be ready in another week. So I called back after a week to check the status , they said another week to wait. So called a week later.( this is the 5th week since I placed the order). Finally during the 6th week, I called tyo check the status and the person on phone checked for the status and told me that of the 2 sets, one came in,but as the glasses were not cut properly they had to reorder and it will take another 10 to 15 days , the 2nd set is still in processing which would take 1 more week.they said they would call me once glasses are ready. Everytime I wait hoping they call me,but it was always me who calling to check the status ,never got a call from them.This is 7th week now, and I'm losing patience,only because of the buy 1 get 2 free offer I'm still waiting ,if I don't get my remaining 2 sets of glasses by the end this week, I will cancel my order and go to Lens crafts. overall I would say I had a very bad experience with this eyeglassworld store both with the staff and the delay in the order.

1
★☆☆☆☆

not customer friendly. The first time I went to the store,the manager was assisting other customer. the other store consultant(there were only 2 staff members including the manager the Lady, to help all customers) was busy inside,so i had to wait till my turn .To my surprise , she ignored me totally and was assisting other that came after me. I asked her to help me, she said look around and when decided what frame I'm interested in,she would check it out for me. I felt rude. Anyways, the other consultant came to help me and I finally selected the frames. He said I would get a call once my glasses are ready to pick up ,which would take 10-15 days. I called at the end of 2 Weeks to check the status and finally went to the store to pick them up. Of the 3 pairs (had the deal for buy 1 get 2 free offer)only 1 set was ready to pickup. the staff said one pair of glasses had some wrong cut so reorder them again. the 3rd set would be ready in another week. So I called back after a week to check the status , they said another week to wait. So called a week later.( this is the 5th week since I placed the order). Finally during the 6th week, I called tyo check the status and the person on phone checked for the status and told me that of the 2 sets, one came in,but as the glasses were not cut properly they had to reorder and it will take another 10 to 15 days , the 2nd set is still in processing which would take 1 more week.they said they would call me once glasses are ready. Everytime I wait hoping they call me,but it was always me who calling to check the status ,never got a call from them.This is 7th week now, and I'm losing patience,only because of the buy 1 get 2 free offer I'm still waiting ,if I don't get my remaining 2 sets of glasses by the end this week, I will cancel my order and go to Lens crafts. overall I would say I had a very bad experience with this eyeglassworld store both with the staff and the delay in the order.

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.

I can actually say I had a nice time while getting my glasses. The exam was quick and easy and the doctor was very friendly, she made me feel comfortable. The consultants were all very knowledgeable and friendly, I ended up spending a few hours there joking with the consultants while picking out glasses. They had hundreds of nice frames and were priced relatively well. I went with their special offer, 3 pairs of glasses for the price of one, it was a steal! I had my glasses sent off for lens anti-glare coatings and they were available in three weeks, just as they had told me.

My only complaint was that the store facility was old, they were using ancient computer systems and the interior needed a new layer of paint? I brought it up while I was there and found out that they are scheduled to be remodeled this summer.

5
★★★★★

I can actually say I had a nice time while getting my glasses. The exam was quick and easy and the doctor was very friendly, she made me feel comfortable. The consultants were all very knowledgeable and friendly, I ended up spending a few hours there joking with the consultants while picking out glasses. They had hundreds of nice frames and were priced relatively well. I went with their special offer, 3 pairs of glasses for the price of one, it was a steal! I had my glasses sent off for lens anti-glare coatings and they were available in three weeks, just as they had told me.

My only complaint was that the store facility was old, they were using ancient computer systems and the interior needed a new layer of paint? I brought it up while I was there and found out that they are scheduled to be remodeled this summer.

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.

They are an okay business to do business with. They do have lots of frames to choose from, but the quality of their frames are not as good as other places I have seen like Dr Bizers or Lens Crafter. Overall, I would give them a 5 on a scale of 1 to 5 because their staff is fairly friendly.

5
★★★★★

They are an okay business to do business with. They do have lots of frames to choose from, but the quality of their frames are not as good as other places I have seen like Dr Bizers or Lens Crafter. Overall, I would give them a 5 on a scale of 1 to 5 because their staff is fairly friendly.

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I recently had to get my eye's checked so I thought I would give them a try. They were very friendly. The Dr. seemed very effecient. They have lots and lots of frames to choose from. They also run specials in the paper quite abit. They calmed my nerves some by answering all my questions and letting me know that everything will be alright soon.

4
★★★★☆

I recently had to get my eye's checked so I thought I would give them a try. They were very friendly. The Dr. seemed very effecient. They have lots and lots of frames to choose from. They also run specials in the paper quite abit. They calmed my nerves some by answering all my questions and letting me know that everything will be alright soon.

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More about Eyeglass World

Welcome to Eyeglass World, where you'll always find a huge selection of fashionable eyeglass frames at super low prices, great customer service and an in-store lab that lets us turn around most orders the same day! Featuring over 60 superstores across the country, Eyeglass World is one of the industry's leading eyewear chains. People love the huge eyewear selection, they love the prices and they love the service they find here. Where else are you going to find a place to get 2 complete pairs of glasses for $78* or Buy One, Get One Free specials every day! Whether you're looking for brand name frames, standard no-frill frames, sunglasses, accessories, or contact lenses, all at low prices, visit the Eyeglass World near you. Walk-in eye exam appointments and outside prescriptions are welcome, and we accept hundreds of insurance, vision, and managed care discount plans. Don't wait - come see why so many people think Eyeglass World is out of this world *Offer includes select frames and single vision plastic lenses on both pairs, for the same person. 2 pairs Lined Bifocals for $138 and No Line Bifocals for $158. Brands and frame selection may vary. Some restrictions apply. See an Associate for complete details. Offer cannot be combined with any other discount, coupon or insurance plan. All eyeglass purchases require a current, valid prescription. ©2011 Eyeglass World, Inc. All rights reserved.

 

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