Eyeglass World

★★☆☆☆
  • 6079 South State Street

    Salt Lake City, UT 84107

    Map & Directions
  • 801-685-6200

About Eyeglass World

Hours
Monday - Friday, 9am-7pm, Saturday 9am-6pm

Health & Medical

Health & Medical
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2.2 5
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My daughter recommended I have my glasses made here. I am so pleased with my glasses and the service I received. Leslie helped me make my selection of lenses. I wanted to use my old frames since they were fairly new. She inspected them them and told me they'd be fine. She didn't try to talk me into something I didn't need. I came back the next day and I arrived a bit before the time they were supposed to be ready and was very pleased to find that they were ready and waiting. I highly recommend Eyeglass World, Murray to anyone who needs affordable glasses quickly.

2
★★★★★

My daughter recommended I have my glasses made here. I am so pleased with my glasses and the service I received. Leslie helped me make my selection of lenses. I wanted to use my old frames since they were fairly new. She inspected them them and told me they'd be fine. She didn't try to talk me into something I didn't need. I came back the next day and I arrived a bit before the time they were supposed to be ready and was very pleased to find that they were ready and waiting. I highly recommend Eyeglass World, Murray to anyone who needs affordable glasses quickly.

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I recently decided to go to EyeGlass world for exam and glasses. This operation is purely profit driven and survives on false advertising, as well as new business. The reason I say this is because of slow service and a lack of professionalism and care.\r
I waited in excess of 30 days, and when I finally did get my glasses, they showed no remorse and acted like they were doing me a favor.\r
Also the first person who measured my bifocals did it wrong-I guess anybody can be an optician at Eyeglass World. \r
In conclusion-I would caution anyone consider doing business with Eyeglass World-you will spend twice as much for terrible customer service as well as incompetence.

0
★☆☆☆☆

I recently decided to go to EyeGlass world for exam and glasses. This operation is purely profit driven and survives on false advertising, as well as new business. The reason I say this is because of slow service and a lack of professionalism and care.\r
I waited in excess of 30 days, and when I finally did get my glasses, they showed no remorse and acted like they were doing me a favor.\r
Also the first person who measured my bifocals did it wrong-I guess anybody can be an optician at Eyeglass World. \r
In conclusion-I would caution anyone consider doing business with Eyeglass World-you will spend twice as much for terrible customer service as well as incompetence.

.

The first time I went in the receptionist made me wait over an hour for my appointment just to tell me that they could not give me my eye exam until they verified my information with my insurance. My prescription was wrong THREE TIMES!!! How do you keep messing up a prescription. The customer service was awful and the management was mediocre. I waited three months, no joke, three months for my glasses. I did not get a phone call to tell me my glasses were ready. When I went to pick them up today I thought the nightmare was finally over. Oh no, I have not even had my glasses three hours and I just noticed that my 350.00 frames have a scratch on them AND they are missing rhinestones. I do not recommend this place to anyone unless they want to wait a LONG time to get their glasses. I have gone to LensCrafters for the past 3 years and to the Morin Eye Center and I have never had such horrible service. The longest my glasses have ever taken was a week, not three months. I agree that they are over priced and never again will I set foot in their store. Well I'm forced to on Monday because they have to fix my frames now and that ought to take them another three months!

0
★☆☆☆☆

The first time I went in the receptionist made me wait over an hour for my appointment just to tell me that they could not give me my eye exam until they verified my information with my insurance. My prescription was wrong THREE TIMES!!! How do you keep messing up a prescription. The customer service was awful and the management was mediocre. I waited three months, no joke, three months for my glasses. I did not get a phone call to tell me my glasses were ready. When I went to pick them up today I thought the nightmare was finally over. Oh no, I have not even had my glasses three hours and I just noticed that my 350.00 frames have a scratch on them AND they are missing rhinestones. I do not recommend this place to anyone unless they want to wait a LONG time to get their glasses. I have gone to LensCrafters for the past 3 years and to the Morin Eye Center and I have never had such horrible service. The longest my glasses have ever taken was a week, not three months. I agree that they are over priced and never again will I set foot in their store. Well I'm forced to on Monday because they have to fix my frames now and that ought to take them another three months!

Pros: No pros, they were not what I expected at all

Cons: Read my comment! Need I say more?

.

Dec 13, 2008 went to the Salt Lake City, Utah store and purchased the two for one deal. The person helping me claimed to be the regional manager up from Phoenix to help. First concern: after all of the ""add-ons"" the price was very expensive (after checking around - more expensive than other places). Second concern: company failed to meet the promised time of delivery for the glasses. On Friday, 1-9-09 I called AGAIN and was told the glasses had just come in that afternoon. I immediately went to the store to pick them up. Third concern: only one of the two pair of glasses was actually delivered. No one could give me a time for delivery of the second pair. Fourth concern: Upon attempting to use the new glasses, I found the left lens was so blurry I could not see anything out of it. Fifth concern: quality control I noted that a sliver of polycarbonate was stuck in my finger. Upon closer examination of the eyeglass lenses I noted ""pieces of polycarbonate along the edges of the lenses. The lenses did not have the edges ground off NOR were the edges buffed. Sixth concern: No management help. There was no manager at the store (a new manager apparently was in Las Vegas being trained this week). The assistant manager was new and could do nothing for me. I asked for a refund and was told to come back on Monday or call customer service. I was given a card with the number. Seventh concern: NO CUSTOMER SERVICE. I called the customer number upon arrival home (5:20 PM MDT). I got a recording asking me to leave my name, and phone number and someone would call me back.\r
Eight concern: That I was stupid enough to have gone to this place in the first place!!

0
★☆☆☆☆

Dec 13, 2008 went to the Salt Lake City, Utah store and purchased the two for one deal. The person helping me claimed to be the regional manager up from Phoenix to help. First concern: after all of the ""add-ons"" the price was very expensive (after checking around - more expensive than other places). Second concern: company failed to meet the promised time of delivery for the glasses. On Friday, 1-9-09 I called AGAIN and was told the glasses had just come in that afternoon. I immediately went to the store to pick them up. Third concern: only one of the two pair of glasses was actually delivered. No one could give me a time for delivery of the second pair. Fourth concern: Upon attempting to use the new glasses, I found the left lens was so blurry I could not see anything out of it. Fifth concern: quality control I noted that a sliver of polycarbonate was stuck in my finger. Upon closer examination of the eyeglass lenses I noted ""pieces of polycarbonate along the edges of the lenses. The lenses did not have the edges ground off NOR were the edges buffed. Sixth concern: No management help. There was no manager at the store (a new manager apparently was in Las Vegas being trained this week). The assistant manager was new and could do nothing for me. I asked for a refund and was told to come back on Monday or call customer service. I was given a card with the number. Seventh concern: NO CUSTOMER SERVICE. I called the customer number upon arrival home (5:20 PM MDT). I got a recording asking me to leave my name, and phone number and someone would call me back.\r
Eight concern: That I was stupid enough to have gone to this place in the first place!!

Cons: Expensive prices, Very long delivery window, Poor quality product - lenses, No Quality Controls, NO Customer service, Failed to deliver requested product

.

Even though the service was great and the eye doctor was too quick with the exam.. \r
Everything looked the same no trendy frames just the basics.ovals and squares no beautiful side pieces.\r
Ended up bringing my own frames in to put lens in to get stylish glasses.\r
One lens I had done was never quite right with the no line bifocal. Make sure you ask if the person is an Optician .\r

1
★★★☆☆

Even though the service was great and the eye doctor was too quick with the exam.. \r
Everything looked the same no trendy frames just the basics.ovals and squares no beautiful side pieces.\r
Ended up bringing my own frames in to put lens in to get stylish glasses.\r
One lens I had done was never quite right with the no line bifocal. Make sure you ask if the person is an Optician .\r

Pros: Manger was very helpful.

Cons: Not a lot of good selection everything looked alike.

More about Eyeglass World

Welcome to Eyeglass World, where you'll always find a huge selection of fashionable eyeglass frames at super low prices, great customer service and an in-store lab that lets us turn around most orders the same day! Featuring over 60 superstores across the country, Eyeglass World is one of the industry's leading eyewear chains. People love the huge eyewear selection, they love the prices and they love the service they find here. Where else are you going to find a place to get 2 complete pairs of glasses for $78* or Buy One, Get One Free specials every day! Whether you're looking for brand name frames, standard no-frill frames, sunglasses, accessories, or contact lenses, all at low prices, visit the Eyeglass World near you. Walk-in eye exam appointments and outside prescriptions are welcome, and we accept hundreds of insurance, vision, and managed care discount plans. Don't wait - come see why so many people think Eyeglass World is out of this world *Offer includes select frames and single vision plastic lenses on both pairs, for the same person. 2 pairs Lined Bifocals for $138 and No Line Bifocals for $158. Brands and frame selection may vary. Some restrictions apply. See an Associate for complete details. Offer cannot be combined with any other discount, coupon or insurance plan. All eyeglass purchases require a current, valid prescription. ©2011 Eyeglass World, Inc. All rights reserved.

 

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