Family Eye Care: Ohriner Mark OD

★★★★☆
Meet the friendliest eye care specialist in Las Vegas Nevada at Family Eye Care - Dr Mark Ohriner. Call us today! (866) 716-8867
  • 4675 W Flamingo Rd

    Las Vegas, NV 89103

    Cross street: Decatur

    Map & Directions
  • 702-358-0381

About Family Eye Care: Ohriner Mark OD

Hours
Mon, Tues, Fri 9am-5pm Wed 10am-5pm Thu 9am-3pm Sat 9am-2pm, Sat Exams Are By Appt Only

Health & Medical

Health & Medical
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I lived in Las Vegas for 8 years and Dr. Ohriner was our doctor the majority of the time. We had bad experiences with other optometrists in town, but never with Dr. Ohriner. My family was frequently in the waiting room. Everyone was treated with the utmost respect. Yes, it might take longer to get your glasses, but the personal attention is worth a bit more time. Dr. Ohriner is extremely knowledgeable about many medical areas, not just optometry, so he understands factors that might affect one's eyesight. For example, he pointed out to me that stress can worsen your sight. For years, I went from one prescription to another, depending on my stress level. He suggested that I might benefit from anti-depressants, as some of his other patients had. He was right. For the past 6 years, my prescription has remained the same and even more importantly, I've been in good mental and physical health. So he takes a more holistic approach, taking the whole body into consideration.

5
★★★★★

I lived in Las Vegas for 8 years and Dr. Ohriner was our doctor the majority of the time. We had bad experiences with other optometrists in town, but never with Dr. Ohriner. My family was frequently in the waiting room. Everyone was treated with the utmost respect. Yes, it might take longer to get your glasses, but the personal attention is worth a bit more time. Dr. Ohriner is extremely knowledgeable about many medical areas, not just optometry, so he understands factors that might affect one's eyesight. For example, he pointed out to me that stress can worsen your sight. For years, I went from one prescription to another, depending on my stress level. He suggested that I might benefit from anti-depressants, as some of his other patients had. He was right. For the past 6 years, my prescription has remained the same and even more importantly, I've been in good mental and physical health. So he takes a more holistic approach, taking the whole body into consideration.

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Business Response:

Aliki, Thank you so much for your kind and detailed description of the care we have provided to you. Should you ever return to Las Vegas, Please stop by so I can thank you personally!
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I just wanted to thank him for providing me with the worst experience I??ve yet had purchasing eye wear. In the past few weeks, I??ve spent $735 in his office in order to have my time wasted and to be treated with cavalier disregard. Needless to say, he??s managed to lose any future business I may have brought his way and any good recommendations I may have passed on to other potential clients.

I received a call saying that a pair of glasses were ready, and yet when I arrived to collect them, I was forced to wait while the tint was adjusted. There is absolutely no reason that this couldn??t have been done long before my arrival. I would invoice him for the wasted time, but I??m pretty sure he wouldn??t pay.

The second pair of glasses which, when I paid for them, I specifically said needed to be ready on a specific day, apparently had to be returned to the manufacturer in order to have the strength adjusted. I can??t remember the exact excuse, but it was punctuated by something like???we have no control??? The trouble with this is that the buck was passed to the manufacturer leaving me, as a consumer, adrift between Ohriner as a vendor and this supplier.

So here??s ??How not to Treat a Client 101??: Never dump a client between a vendor and a supplier. The vendor is the only one identifiable by the consumer and it is the vendor who loses.

I suppose he can get away with such bad service, given Las Vegas?? transient population. But his customer service won??t help much in developing repeat clients.

1
★☆☆☆☆

I just wanted to thank him for providing me with the worst experience I??ve yet had purchasing eye wear. In the past few weeks, I??ve spent $735 in his office in order to have my time wasted and to be treated with cavalier disregard. Needless to say, he??s managed to lose any future business I may have brought his way and any good recommendations I may have passed on to other potential clients.

I received a call saying that a pair of glasses were ready, and yet when I arrived to collect them, I was forced to wait while the tint was adjusted. There is absolutely no reason that this couldn??t have been done long before my arrival. I would invoice him for the wasted time, but I??m pretty sure he wouldn??t pay.

The second pair of glasses which, when I paid for them, I specifically said needed to be ready on a specific day, apparently had to be returned to the manufacturer in order to have the strength adjusted. I can??t remember the exact excuse, but it was punctuated by something like???we have no control??? The trouble with this is that the buck was passed to the manufacturer leaving me, as a consumer, adrift between Ohriner as a vendor and this supplier.

So here??s ??How not to Treat a Client 101??: Never dump a client between a vendor and a supplier. The vendor is the only one identifiable by the consumer and it is the vendor who loses.

I suppose he can get away with such bad service, given Las Vegas?? transient population. But his customer service won??t help much in developing repeat clients.

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Business Response:

Barry, First, There is no record of you in our system at all. This same "review" is on our citysearch listing also and it shows your last name. We cannot find a chart for you. That is curious since my system goes back 20 years. On speculation that we could have "lost" a record, I treat your complaint as being a valid one to which I will respond: That being said, I truly understand your frustration and I am very sorry for the bad impression that you have gotten. Please allow me to explain: The business of Optometry has changed. Even though I have a Lab here on-site, many of the larger Vision Care plans dictate who will make your glasses and we really do not have any choice or control in that. VSP and DavisVision are two good examples of that policy. We do not "dump" our patients in the middle of this situation, if anything we act as YOUR Advocate, calling for status on your behalf. Unfortunately, we can only tell you what the Lab tells us and then continue to follow up with them. I hope that you will give us another opportunity to change your mind. Please contact my new Office Manager, Mark Forrest if you are willing. In any case, you have our sincere apology for your experience.
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He is very nice and patient with you and He works with you. He tells you what you need not what he wants for you. He is a great doctor. And his other doctors in his office are very nice as well. His staff is great!!!

5
★★★★★

He is very nice and patient with you and He works with you. He tells you what you need not what he wants for you. He is a great doctor. And his other doctors in his office are very nice as well. His staff is great!!!

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Business Response:

Thank you so much Jamie!
 

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